Password Problems - Palm Tungsten Tungsten T Handhelds Handbook

Appendix B Frequently Asked Questions

Password problems

Problem
I forgot the password, and my
handheld is not locked.
I forgot the password, and my
handheld is locked.
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Solution
First, use the password hint to try and remember the
password. If this doesn't help or if you do not have a
password hint, you can use Security to delete the password,
but your handheld deletes all entries marked as private.
However, if you perform a HotSync operation before you
delete the password; the HotSync process backs up all
entries, whether or not they are marked private. Then you
can follow these steps to restore your private entries:
Use the Palm Desktop software and the cradle/cable or
a.
infrared communication to synchronize your data.
Tap Forgotten Password in Security to remove the
b.
password and delete all private records.
Perform a HotSync operation to synchronize your data
c.
and restore the private records by transferring them from
your computer to your handheld.
First, use the password hint to try and remember the
password. If this doesn't help or if you do not have a
password hint, you must perform a hard reset to continue
using your handheld. See
Appendix A for more information.
"Performing a hard reset" in