Troubleshooting - Lorex Vantage LH010 ECO BLACKBOX SERIES Instruction Manual

Troubleshooting

Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before
calling Lorex Technical Support:
Error
• System is not • Cable from power adapter is
receiving power, or is loose or is unplugged
not powering up
• Cables are connected, but
system is not receiving sufficient
power
• 16-channel only: Power switch
is set to OFF (•) position
• Remote control is • Battery in the remote control is
not detected by the drained
system
• There are no batteries in the
remote control
• IR sensor on DVR is blocked or
does not have line of sight to the
remote control
• Hard drive is not • Hard drive cables are loose or
detected by the not properly connected
system
• There is no hard drive in the
system
• Hard drive is full • Overwrite is not enabled
(0%) and the unit is
no longer recording
108
Possible Causes Solutions
• Confirm that all cables are connected correctly
• Confirm that the power adapter is securely
connected to the back of the unit
• Confirm that the system is powered on (LED
indicators on the front should be ON)
• If the unit is connected through a power bar or
surge protector, try bypassing the bar and
connecting the power directly to the wall outlet
• Confirm that there is power at the outlet:
• Connect the power cable to another outlet
• Test the outlet with another device (such as a
lamp or phone charger)
• Confirm that the power switch is in the ON (
position
• Install two fresh AAA alkaline batteries in the
remote control
• Ensure there is line of sight between the remote
control and the IR sensor
• Remove the housing and check that hard drive
cables are firmly connected
• Open the housing and install a 3.5" SATA hard
drive. Make sure to format the drive after installing.
For details, see "Appendix E: Replacing the Hard
Drive" on page 105
• From the Main Menu, select DEVICE
Select Auto under Overwrite
I
)
> >
HDD .