Lorex Edge LH300 Series Frequently Asked Questions Manual

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Copyright
2012 Lorex Technology Inc.
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Summary of Contents for Lorex Edge LH300 Series

  • Page 1: Table Of Contents

    Q: Is there a software CD included with the system? 3 Q: Is software available to remotely view the DVR on a PC or Mac? 3 Q: How do I setup DDNS using Lorex Client for Edge Series? 7 Q: Which browsers are compatible with remote viewing? 8...
  • Page 2: Lorex Edge Lh300 Series Dvr: Frequently Asked Questions

    Monitor/Display: Lorex Edge LH300 Series DVR: Frequently Asked Questions Monitor/Display: Q: Why can’t I see an image when I connect my monitor to the DVR? A: Solution 1: Check the order that you plugged in the monitor • You must plug in the DVI/VGA cable between the monitor and DVR. Then power on the monitor before powering on the DVR.
  • Page 3: Remote Access And Software

    Windows®: To install Lorex Client for Edge Series on Windows®: 1. Download Lorex Client PC Software for Edge Series from the Product Updates section of the product page for your DVR model. 2. Open the downloaded .zip file, and extract the contained installer file.
  • Page 4 Live video from your cameras will appear when the connection is successful. NOTE: If it does not connect within 15 seconds, click and click again to refresh the connection.  Copyright 2012 Lorex Technology Inc.
  • Page 5 3. Select the folder you would like to save the snapshot to. In the File Name field, enter a name for your snapshot. Click Save. Mac OS®: To install Lorex Client for Edge Series on Mac OS®: 1. Go to www.lorextechnology.com and download the Lorex Client MAC Software for Edge Series from the Updates section of the product page for your DVR model.
  • Page 6 Live video from your cameras will appear when the connection is successful. NOTE: If it does not connect within 15 seconds, click and click again to refresh the connection.  Copyright 2012 Lorex Technology Inc.
  • Page 7: Q: How Do I Setup Ddns Using Lorex Client For Edge Series

    Q: How do I setup DDNS using Lorex Client for Edge Series? A: Follow the steps below to register for a free Lorex DDNS account and set it up on your DVR using Lorex Client for Edge Series. A DDNS account will allow you to connect to your DVR using an easy to remember text address, rather than a numerical IP address, that will not change even if your IP address changes.
  • Page 8: Q: Which Browsers Are Compatible With Remote Viewing

    1. If you are not already connected to your DVR, connect to it on a PC or Mac on the same network as your DVR. See “Q: Is software available to remotely view the DVR on a PC or Mac?” on page 3 for instructions on how to connect to your DVR using Lorex Client for Edge Series.
  • Page 9: Q: How Do I View My Dvr Using Internet Explorer 9

    Compatibility mode enabled If you are still unable to connect to the DVR using IE9, you can also use the Lorex Client PC Software for Edge Series (available as a free download from www.lorextechnology.com). For instructions, see “Q: Is software available to remotely view the DVR on a PC or Mac?” on page 3 of this FAQ.
  • Page 10: Q: How Do I Configure The Chrome Browser To Connect To My Dvr

    2. Click Get more extensions or browse the gallery. The Chrome Web Store opens (IE Tab is a free download). Get more extensions 3. In the search field, search for ie tab. Search for: ie tab  Copyright 2012 Lorex Technology Inc.
  • Page 11 • A secondary IE Tab address bar appears in the browser with the URL you typed in. IE Tab button IE Tab address bar 3. Enter your DVR remote access user ID and password and click Login to login to the system.  Copyright 2012 Lorex Technology Inc.
  • Page 12: Q: How Do I Configure The Firefox Browser To Connect To My Dvr

    Next to the add-on called "IE Tab V2 (FF 3.5, 4, 5, 6, 7+)", click Install to install the extension. Click to install 4. Click Restart now or restart Firefox manually. Restart Firefox  Copyright 2012 Lorex Technology Inc.
  • Page 13: Q: Can I Remotely View The Dvr Using Safari® On A Mac

    A: Yes, but remote viewing is only supported on Safari v. 5.0.5 and below. Client software is also available to remotely view the DVR on a Mac computer. For instructions, see “Q: Is software available to remotely view the DVR on a PC or Mac?” on page 3.  Copyright 2012 Lorex Technology Inc.
  • Page 14: Q: Why Can't I See Buttons On The Netviewer Interface

    Delete button certain elements of websites from the cache folder, creating faster load times.  When the cache folder becomes too full, web pages may not load correctly on Internet Explorer.  Copyright 2012 Lorex Technology Inc.
  • Page 15 If you still have problems connecting to your DVR after clearing your Internet Explorer cache, try setting your Internet Explorer security settings to "Medium-high." To set your Internet Explorer security settings (Internet Explorer 8): 1. Open Internet Explorer. 2. Click Tools>Internet Options. 3. Click the Security tab. Security tab  Copyright 2012 Lorex Technology Inc.
  • Page 16: Q: How Long Does It Take To Backup Video Remotely

    • The image automatically saves to your desktop. 1. Press Command + Shift + 4 2. A cross-hair cursor appears. Select the area of the screen you wish to capture. 3. The image automatically saves to your desktop.  Copyright 2012 Lorex Technology Inc.
  • Page 17: Q: If My House Loses Power, Will I Be Able To Connect To My Edge Dvr Remotely After The Power In My House Resumes

    Where can I get the latest firmware for the Edge Series DVR?” on page 24. through a WiFi connection, ensure that your DVR and NOTE: You must have Android v. 2.1 to use Lorex mobile device are on the same Mobile Edge. Check the device compatibility list at network.
  • Page 18 2. Press the search button ( 3. Enter Lorex Mobile Edge and then touch Search. 4. Touch Lorex Mobile Edge. Then touch Free and Ok to download and install the app. Wait for the app to install. To start Lorex Mobile Edge: 1.
  • Page 19: Q: Which Blackberry Devices Are Compatible With Remote Viewing

    Q: What apps do I use to connect to my DVR on an iPhone® or iPad®? A: For the iPhone®, use the Lorex Live app. For the iPad®, use the Lorex Live Plus App. Both apps are available as a free download from the Apple App Store (a valid iTunes account is required for download).
  • Page 20 7. Click on the channel you selected in Step 3, and use the mouse scroll-wheel to change the X into O. Right-click to save your settings. Example: Select the channel you wish to enable Motion recording, and select "O".  Copyright 2012 Lorex Technology Inc.
  • Page 21: Q: How Do I Enable Audio Recording

    X to disable the system buzzer when motion is detected. Q: How do I enable audio recording? A: Prerequisites: • Audio-enabled cameras. NOTE: The Edge Series DVR has 2 audio inputs (audio cameras must be on channel 1 or 2).  Copyright 2012 Lorex Technology Inc.
  • Page 22 3. Repeat steps 1 - 3 for channel 2, and Audio In port 2. Step 2 of 2: Enable Audio In the DVR After you connect the audio-enabled cameras to your system, configure the audio settings in the DVR to record live audio.  Copyright 2012 Lorex Technology Inc.
  • Page 23 • Watching video from channel 1 or 2 that is remotely backed up to a computer  (firmware version 74os_7.31.25_18A34 (Edge+ 4 channel) / 7416os_1.49.27_18A35 (Edge+ 8/16-channel) or greater only) NOTE: Video playback requires Quicktime.  Copyright 2012 Lorex Technology Inc.
  • Page 24: Q: Where Can I Get The Latest Firmware For The Edge Series Dvr

    If you still receive an error, switch USB ports. If you have your USB cable plugged into the front USB port, switch to the back USB port. NOTE: If necessary, power off the DVR. Ensure the monitor is powered on, and then power the DVR back on.  Copyright 2012 Lorex Technology Inc.
  • Page 25: Q: What Is The Correct Sequence For Connecting The Dvr And Touchscreen Monitor

    Q: Can I extend the length of the USB cable on the touchscreen monitor? A: The touchscreen features will not function if you attempt to connect a longer USB cable to it. The monitor is designed to work with the included USB cable only.  Copyright 2012 Lorex Technology Inc.

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