Summary of Contents for HP Xw6200 - Workstation - 2 GB RAM
HP Workstation xw6200 Service and Technical Reference Guide...
Third Edition: October 2004 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is”...
Preface Important Safety Warnings WARNING! Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only.
WARNING! Battery Safety Information. There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this system is a lithium battery that does not contain any heavy metals.
CAUTION Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all equipment and disconnect the power cable before installing an accessory card. Do not let your clothes touch any accessory card. Handle the card as little as possible and with care. Information on Ergonomic Issues.
http://welcome.hp.com/country/us/eng/wwcontact.html—Provides a listing of the worldwide technical support phone numbers. Additional Documentation Refer to the Documentation Library CD for additional product information in PDF format. The CD contains the following: Getting Started (available in print and PDF on library CD) Helps you set up hardware and factory-provided software;...
Linux-Based Workstations If the workstation is running a Linux operating system, browse the CD and click the index.htm file to launch the CD interface. To view the documents on the CD, download and install Adobe® Acrobat® Reader for Linux from http://www.adobe.com. Locating Regulatory Information Refer to the Safety &...
Chapter 1 Product Overview This chapter presents an overview of the hardware components of the HP Workstation. “Product Features” on page 16 “Product Specifications” on page 19 “Power Supply and Cooling” on page 20 “Environmental Specification” on page 23 “PCI and PCI Express Slot Power Specifications” on page 23 “ENERGY STAR”...
Product Features Exploded View The following image shows a typical HP Workstation xw6200. Drive configurations can vary. For complete and current information on supported accessories and components, visit http://partsurfer.hp.com. Table 1-1 Exploded View CPU Heatsinks Front Bezel Hard Drive Memory Module Chassis Access Panel Power Supply...
Front Panel Components The following image shows a typical HP Workstation xw6200. Drive configurations can vary. Table 1-2 Front Panel View Optical Drive Eject Button Power Button Microphone Connector 5.25-Inch Drive Bay Hard Drive Activity Light IEEE-1394 Connector** Diskette Drive (optional) Universal Serial Bus (USB) Optical Drive Activity Lights Power On Light...
Serial Number and COA Label Location Each workstation has two unique serial number labels. Systems preinstalled with Windows XP also have a certificate of authentication (COA) label 2. The serial number labels are located on the side panel of the unit and on the rear panel. Keep this number available when contacting customer service for assistance.
Power Supply and Cooling The workstation has 8 outputs: +3.3V—used with PCI, MCH, ICH5, PXH, LAN, SATA hard drives, and on-board logic +5V—used with storage (disk, optical, diskette), PCI, Audio, USB, and on-board logic +12V-A—used with PCI, fans, input to onboard regulators that supply 1.2V, 1.5V, and 1.8V +12V-B—used with storage (disk, optical, floppy), PCI Express x16 auxiliary connector +12VCPU0—input to onboard regulator that supplies power for CPU0 +12VCPU1—input to onboard regulator that supplies power for CPU1...
Table 1-6 Power Supply and Cooling (Current) Current Minimum Operating Continuous Maximum 5 VSB WARNING! Do not exceed 110 W of a 5 V and 3.3 V power combination. WARNING! Do not exceed 456 W of 12 V (CPU0/CPU1/A/B) power combination. WARNING! Do not exceed 182.4 W of a 12 V (A and B) power combination.
Table 1-7 Power Supply Specifications BIST LED Surge Tolerant Full Ranging Power Supply Withstands power surges up to 2000V Power Consumption and Cooling The following table shows the power consumption for a typical configuration (based on primary power consumptions): Two processors (2x3.6GHz Xeon) 1 GB memory (2x512 MB) Two hard drives (2xSATA 40 GB) DVD-ROM drive...
Resetting the Power Supply If an overload triggers the power supply overload protection, all power is immediately cut. To reset the power supply unit: Disconnect the power cord. Determine what caused the overload and fix the problem. Reconnect the power cord and reboot the workstation. When you power down the workstation through the operating system, power consumption falls below the low power consumption but does not reach zero.
Table 1-10 PCI and PCI Express Slot Power Specifications Slot# Slot Type Slot Power (Maximum) 25 W* 25 W* PCI Express x8’ (x4 performance) 25 W* * In addition to these slot power specifications, the overall power consumption of the system (including I/O cards, processor, and memory) must not exceed the maximum ratings of the system power supply.
configuration does not imply endorsement by the EPA. As an ENERGY STAR Partner, HP has determined that products with the ENERGY STAR configuration meet the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories.
Chapter 2 Installing or Restoring the Operating System This chapter describes the installation and restoration of the operating system. “Installing the Operating System and Software” on page 28 “Restoring the Operating System” on page 31 “Protecting the Software” on page 31 “Ordering Backup Software”...
Installing the Operating System and Software The following section discusses the operating system and HP software installation procedures. Microsoft Windows XP Professional The first time you turn on your workstation, you are prompted to select a language for the operating system.
NOTE When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you might get a blank screen for about 15–30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns. Restoring the Linux Operating System NOTE To restore the Linux OS, the HP Driver CD and Red Hat box set are required.
Click Install next to “Additional CDs.” The HP Driver CD window opens. Click Press to begin install... When the install is done, you will have two options, “Reboot now...” on the left side and “Press to continue, reboot later...” on the right side. Click Reboot now...
HP Software The following HP software will also be installed the first time the workstation is turned on: Computer Setup (F10) Utilities and diagnostic features HP Support Software including device drivers HP Client Manager Software (available for download from http://www.hp.com/go/EasyDeploy) System Software Manager (available for download from http://www.hp.com/go/ssm) Power Management Setup with energy saver features (not supported for Linux) Security Management tools...
Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE Before calling HP to order the software, be sure to have the serial number of the workstation available.
Chapter 3 System Management This section describes the various tools and utilities that allow for the system management of the workstation. “Computer Setup (F10)” section on page 34 “Desktop Management” section on page 42...
Computer Setup (F10) The Computer Setup (F10) utilities enable you to: Change factory default settings and set or change the system configuration, which might be necessary when you add or remove hardware. Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.
Enable or disable removable media boot ability. Enable or disable removable media write ability (when supported by hardware). Solve system configuration errors detected, but not automatically fixed, during the POST. Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations.
To apply and save changes, select File>Save Changes and Exit. If you have made changes that you do not want applied, select Ignore Changes and Exit. To reset to factory settings, select Set Defaults and Exit. This option restores the original factory system defaults.
Computer Setup Menu NOTE The following content is subject to change with new firmware releases, so your menu may be different than shown below. Table 3-1 Computer Setup Menu Descriptions Heading Option Description File System Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and Information version, installed memory size, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.
Table 3-1 Computer Setup Menu Descriptions Heading Option Description Storage Device Lists all installed non-SCSI storage devices. Configuration SCSI storage drives will not be listed in Computer Setup (F10). When a device is selected, detailed information and options are displayed. The following options might be presented: Hard Disk Identifies the hard disk drives on the system.
Table 3-1 Computer Setup Menu Descriptions Heading Option Description Boot Order Allows you to configure the boot, diskette drive, and hard drive orders by physically reordering the menu entries. Each device on the list can be individually excluded from or included for consideration as a bootable operating system source.
Table 3-1 Computer Setup Menu Descriptions Heading Option Description Advanced** Boot Allows you to set: POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). POST messages (enable/disable). Safe POST (enable/disable). Enabling this features allows a watchdog timer to operate during Option ROM execution.
Table 3-1 Computer Setup Menu Descriptions Heading Option Description Onboard Enables you to set resources for or disable onboard system devices (serial ports, parallel ports, Devices diskette controllers, and so on). Device Options Allows you to set the Printer Mode to EPP+ECP, Output-Only or Bi-directional. NOTE These settings are included for backward compatibility.
Desktop Management HP Client Management Solutions (available for download from http://www.hp.com/go/EasyDeploy) provides standards-based solutions for managing and controlling workstations in a networked environment. This section summarizes the capabilities and features of the key components of desktop management: Initial Configuration and Deployment Remote System Installation Software Updating and Management ROM Flash...
To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the on-screen instructions to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Remote troubleshooting Remote problem resolution Client disaster recovery Software and Operations Management Ongoing desktop management HP system SW deployment Application self-healing For more information and details on how to download a fully-functional 30-day evaluation version of the Altiris solutions, visit http://h18000.www1.hp.com/im/prodinfo.html#deploy. For more information, visit http://www.hp.com/go/EasyDisplay.
Download the latest ROMPaq images from HP driver and support page, http://www.hp.com/support/ files. CAUTION For maximum ROM protection, be sure to establish a setup password. The setup password prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously.
Turn on the workstation. If no ROMPaq diskette or ROMPaq CD is found, you will be prompted to insert one and restart the workstation. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.
COPYING TO A SINGLE WORKSTATION CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from a dc7100 Ultra-Slim Desktop to a dx6100 Slim Tower. Select a setup configuration to copy.
NOTE A bootable diskette is required for this procedure. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single workstation instead (see “Copying to A Single Workstation” section on page 47).
CAUTION Do not use the power button to turn off the workstation unless the system is not responding; turning off the power without operating system interaction could cause damage to or loss of data on the hard drive. World Wide Web Site HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations.
NOTE ProtectTools, the Hood Sensor (Smart Cover Sensor), and the Hood Lock (Smart Cover Lock) are available as options on select systems. Use the following utilities to manage security settings on the HP workstation: Locally, using the Computer Setup Utilities. Remotely, using HP Client Manager Software or System Software Manager.
Table 3-3 Security Features Overview (Continued) Feature Purpose How It Is Established Hood Lock (Smart Cover Lock) Prevents removal of the access panel and all Install a hood lock. (Optional) internal components including optical and floppy drives. Eliminates the need for a physical key by enabling password-protected locking &...
Before exiting, select File>Save Changes and Exit. ESTABLISHING A POWER-ON PASSWORD USING WORKSTATION SETUP Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu.
As soon as the workstation is turned on, press and hold the F10 key until you enter Computer Setup. Press Enter to bypass the title screen, if necessary. NOTE If you do not press the F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility.
NOTE See the “National Keyboard Delimiter Characters” section on page 54 for information about the alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in Computer Setup. Deleting a Power-On or Setup Password To delete a power-on or setup password: Turn on or restart the workstation.
Table 3-4 National Keyboard Delimiter Characters Arabic Greek Russian French Norwegian Turkish French Canadian é Polish U.K. English German Portuguese U.S. English *For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia CLEARING PASSWORDS If you forget your password, you cannot access the workstation. See Appendix H, “Additional Password Security and Resetting CMOS”...
HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company.
Before exiting, click File>Save Changes and Exit. Hood Lock (Smart Cover Lock) When installed, the hood lock can prevent unauthorized access to the internal components CAUTION For maximum cover lock security, be sure to establish a setup password. The setup password prevents unauthorized access to the Computer Setup utility.
Power outage Startup failure PC component failure (such as processor or power supply) Forgotten password CAUTION The side access panel FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one. To obtain the FailSafe Key, complete any one of the following tasks: Contact your authorized HP reseller or service provider.
Each time the workstation is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed: 1999 - Master Boot Record has changed.
NOTE If you do not press F10 key at the appropriate time, you must restart the workstation and press and hold the F10 key again to access the utility. If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it. Select Security>Master Boot Record Security>Disabled.
drive. Each time DPS is run, test results are written to the hard drive. The service provider can use this information to help diagnose conditions that caused you to run the DPS software. Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system’s core logic.
Chapter 4 Removal and Replacement Procedures This chapter describes removal and replacement procedures of most internal components. “Service Considerations” on page 64 “Pre-Disassembly Procedures” on page 68 “System Board Components” on page 69 “Removal and Replacement of Components” on page 71...
Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly can cause the unit to fall and harm the user and damage the workstation.
Table 4-1 Static Electricity NOTE 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Special Handling of Components The following components require special handling when servicing the workstation. Cables and Connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector or pull strap whenever possible.
Pre-Disassembly Procedures Perform the following steps before servicing the workstation: Remove/disengage any security devices that prohibit opening the workstation. Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation.
System Board Components The following image shows the system board connectors and sockets on the HP Workstation xw6200. Table 4-3 System Board Components MultiBay Battery Serial ATA Rear chassis fans Memory module pairs Clear CMOS button Serial ATA (primary) Audio Auxiliary power Secondary IDE* Trusted Platform...
System Board Architecture The following image shows the HP Workstation xw6200 block diagram. 70 REMOVAL AND REPLACEMENT PROCEDURES...
Removal and Replacement of Components This section discusses the procedures necessary to remove and install various hardware components on your workstation. Review the safety and precautions and the “Service Considerations” on page 64, as well as the Safety and Regulatory Guide, before servicing or upgrading your system. Read all safety information and precautions.
Security Lock (Optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following image. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following image.
Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the lock: Unlock the device and remove the locking mechanism. Remove the screw attaching the lock to the chassis. REMOVAL AND REPLACEMENT OF COMPONENTS 73...
Access Panel Before accessing the internal components of the workstation, the access panel must be removed. To remove the access panel: WARNING! Before removing the workstation access panel, be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet. Disconnect power from the system (page 68).
Front Bezel To remove the bezel: Lift up on the two tabs located on the front bezel. Rotate the front bezel away from the chassis and remove the bezel. Bezel Blanks To remove the bezel blanks: Disconnect power from the system (page 68) and remove the front bezel (page...
Top Cover NOTE It is unnecessary to remove the top cover for most removal or replacement procedures. Disconnect power from the system (page 68), remove the access panel (page 74), and remove the front bezel (page 75). Push a flat screw driver into tab on the rear of the chassis and gently pry the cover upward.
Push the hood sensor down and remove it from the chassis. To replace the hood sensor, reverse the previous steps. Hood Lock (Smart Cover Lock) (Optional) To remove the hood lock: Disconnect power from the system (page 68), remove the access panel (page 74), remove the top cover...
Front Panel I/O Device Assembly Disconnect power from the system (page 68), remove the access panel (page 74), and remove the front bezel (page 75). Unlatch the plastic snap that secures the cables inside the chassis and disconnect the front panel I/O device assembly cables from the system board.
Power Button Assembly and System Speaker The power button and the system speaker are part of the same assembly. To remove the power button: Disconnect power from the system (page 68), remove the access panel (page 74), remove the front bezel (page 75), and remove the front panel I/O device assembly...
System Fan Assembly To remove the system fan assembly: Disconnect power from the system (page 68), remove the access panel (page 74), and lay the workstation on its side with the system board facing up. Disconnect the fan plugs from the system board. Press in on the ribbed portion of the fan housing 2, rotate the fan housing down 3, and lift it out of the chassis.
Reinstall the system fan assembly (page 80). Power Supply Disconnect power from the system (page 68), remove the access panel (page 74), remove the system fan assembly (page 80), and lay the workstation on its side with the system board facing up. Disconnect the power supply from the system board.
Memory Memory Module Features 4 memory slots for DIMMS 256-MB, 512-MB, 1-GB and 2-GB pairs 8 GB maximum configuration (4 GB maximum on Windows and 16 GB maximum on Linux) Supports single-channel or dual-channel DIMMs Supports DDR2-400 No support for mirroring, no spare DIMM support Standard ECC (72-bit ECC) Enhanced ECC (x4 SDDC or 144-bit ECC) in dual-channel mode when all DIMMs are x4 DED retry...
Lift the DIMM straight up and remove it from the unit. NOTE DIMMs and the DIMM sockets are keyed for proper installation. Be sure these guides line up when installing a DIMM. Installing Memory Module CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product. Because third-party DIMMs might not be electrically or thermally compatible, they are not supported by You must load memory modules in valid configurations: Load DDR SDRAM as matched pairs.
The BIOS generates warnings/errors on invalid memory configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the Memory Controller Hub (MCH) than single-rank DIMMs. If there is no way to obtain a valid memory configuration by disabling some of the plugged-in memory, the BIOS will halt with a diagnostics 2004 code for memory error (4 beeps/blinks).
Peripheral Component Interconnect (PCI) Slots Table 4-4 PCI Slot Types Slot Type PCI Express x16 PCI Express x4 Table 4-5 PCI Device List Device Bus# Dev# MCH Errors MCH EXP A (Slot 1) MCH EXP A1 (NIC) MCH EXP B (Slot 2) MCH Test Overflow ICH5 USB #1 ICH5 USB #2...
Table 4-5 PCI Device List Device Bus# Dev# ICH5 PPB (PCI slots) ICH5 LPC ICH5 IDE ICH5 SATA ICH5 SMBus (1) ICH5 Audio ICH5 Modem (2) Broadcom PCI Express NIC Slot 3 (PCI) Slot 4 (PCI) Slot 5 (PCI) Slot 2 (PCI) Slot 6 (PCI Express x4 EXP A) Slot 1 (PCI Express x16 EXP B) 86 REMOVAL AND REPLACEMENT PROCEDURES...
PCI Card Support For added protection, some cards have PCI holders installed to prevent movement during shipping. REMOVING CARD SUPPORT Disconnect power from the system (page 68), remove the access panel (page 74), and lay the workstation on its side with the system board facing up. For short or tall PCI cards, press down on the holder arm while lifting up on the other side of the arm 2.
PCI Retainer Disconnect power from the system (page 68), remove the access panel (page 74), and lay the workstation on its side with the system board facing up. Open the PCI retainer by pressing down on the two green clips at the ends of the retainer and rotating the retainer towards the back of the system.
PCI Express PCI Express is a new hardware interconnect standard (for example, I/O slots). PCI Express is a point-to- point architecture and uses a serial data transmission protocol. A single PCI Express lane consists of 4 wires and is capable of transmitting 250 MB/sec in a single direction or 500 MB/sec in both directions simultaneously.
PCI or PCI Express Removal Disconnect power from the system (page 68), remove the access panel (page 74), lay the workstation on its side with the system board facing up, remove the PCI retainer (page 88), and remove PCI card support (page 87), if necessary. Lift the PCI levers by first pressing down on them and then out.
PCI or PCI Express Installation Disconnect power from the system (page 68), remove the access panel (page 74), lay the workstation on its side with the system board facing up, and remove the PCI retainer (page 88). Lift the PCI levers by first pressing down on them and then out.
IEEE-1394 (Optional) To install an optional IEEE-1394 adapter: Disconnect power from the system (page 68), remove the access panel (page 74), and lay the workstation on its side with the system board facing Install the IEEE-1394 card into the PCI socket. Close the PCI levers 1.
Front Fan Removal (Optional) Disconnect power from the system (page 68), remove the access panel (page 74), and lay the workstation on its side with the system board facing Disconnect the connector from the header on the system board. Unsnap the fan housing from the chassis and lift it out of the workstation. Remove the fan from the fan housing by applying outward pressure on the fan housing while lifting the fan away.
Battery CAUTION Before removing the battery, be sure your CMOS settings are backed up as all CMOS settings are lost when the battery is removed. To back up the CMOS settings, use Computer Setup and run the Save to Diskette option from the File menu. Disconnect power from the system (page 68), remove the access panel...
Power Connections to Drives For help in identifying power cables, refer to the following information. Route or tie cables so that there is no possible way for them to interfere with the CPU heatsink fans. CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.
Optical Drive Disconnect power from the system (page 68), remove the access panel (page 74), and remove the front bezel (page 75). Disconnect the power, drive, and audio cables from the drive. The connector colors may be different than illustrated. NOTE The audio cable is only required for Linux-based systems.
To replace an optical drive: Lift the green drivelock release lever while sliding the optical drive into the bay. When the optical drive is partially inserted, release the drivelock release lever and slide the drive completely into the bay until the drive is secured. CAUTION Ensure that the optical drive is secure.
Diskette Drive (Optional) To remove a diskette drive: Disconnect power from the system (page 68), remove the access panel (page 74), and remove the front bezel (page 75). Disconnect the cables from the back of the diskette drive. While lifting the green drivelock release tab, slide the drive forward out of the chassis. 98 REMOVAL AND REPLACEMENT PROCEDURES...
To replace an optional diskette drive: While lifting the green drivelock release tab, slide the drive forward into the chassis. Route the diskette drive data cable between the system board and the hard drive cage. Your cable might look different than the one shown. CAUTION The cable must stay between the system board and the hard drive cage.
Hard Drive For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices,” on page 155. Removing a Hard Drive Disconnect power from the system (page 68) and remove the access panel (page 74). Disconnect the cables from the back of the hard drive.
For example, if the drive must be set to 3, the drive might show that the 4 ID bits are at the far left of the connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover each block to set the SCSI After you have given the hard drive a unique SCSI ID, you can install the hard drive into your system.
Push the drive into the selected bay until it snaps into place. Then attach the power and SCSI cable to the drive. Insert the SCSI controller card into an available PCI expansion slot (page 91). Connect the SCSI cable to the SCSI controller card. Connect the hard drive LED cable to the SCSI card and to the system board.
INTALLING A SATA HARD DRIVE For more information on SATA hard drives and the SATA RAID configuration, see Appendix B, “SATA Devices,” on page 155. Select a drive bay in which to install the drive. Squeeze the green tabs and slide the rails out of the empty bay.
Installing a Hard Drive into the 5.25-Inch Bay (Optional) If you want to install a hard drive into a 5.25-inch bay, you must install an optional bracket. Lower the hard drive into the bracket and secure the drive by inserting four #6-32 screws (shipped with this kit) through the holes in the sides of the bracket and into the threaded holes in the hard drive.
Processor Heatsink Removing the CPU Heatsink NOTE The following illustrated CPU heatsink is typical of what you might have in your workstation. Be aware that different variations of the CPU heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the CPU heatsink. Turn on the workstation and enter Computer Setup (F10) (page 35).
Before lifting the heatsink, carefully break the adhesive compound between the CPU heatsink and processor by rotating the heatsink back and forth. Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor.
and push back on the system board while engaging the CPU heatsink screws with the chassis standoffs. You only need to push back when trying to engage the first screw. Step 6 Screw in the four CPU heatsink screws. First, tighten all of the screws partially so that the CPU heatsink remains level.
Processor Removing the Processor Disconnect power from the system (page 68), remove the access panel (page 74), and remove the CPU heatsink (page 105). Raise the processor socket handle fully (the full swing angle of the lever is approximately 135 degrees).
NOTE Store the processor in a safe place where it will not be damaged.If you are permanently removing a second processor, check your OS documentation to determine if you should change any OS settings to disable multiprocessor support or enable Hyper-Threading support. Replacing the Processor Disconnect power from the system (page...
System Board To remove the system board: Disconnect power from the system (page 68), remove the access panel (page 74), lay the workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 90), remove the CPU heatsink (page 105), and if an airflow duct is installed, remove the...
Push back while maintaining downward pressure on the board, so all standoffs remain engaged. NOTE You only need to push back while engaging the first screw. WARNING! The system board is not secure until the CPU heatsinks are installed. Install the heatsink (page 106).
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Chapter 5 System Diagnostics and Troubleshooting This chapter discusses the tools available for diagnosing and troubleshooting system issues. “E-Support” on page 114 “Troubleshooting Checklist” on page 114 “LED Color Definitions” on page 115 “HP Insight Diagnostics Offline Edition” on page 115 “Diagnostic Error Codes”...
E-Support Help & Support Center (HSC) and E-Support HSC provides online access to technical support information, software updates and downloads, diagnostic tools, and HP support contact information. To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: HP Product Information (requires Internet access)—Links to the HP Technical Support Website for your product.
LED Color Definitions An LED light exists on the front panel of your workstation. The following table describes what each color signifies. Table 5-1 LED color definitions LED State LED Color System Status Solid Green System is on. Blinking Green System is in Standby.
A Quick Test provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention. A Complete Test provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention.
User Interface NAVIGATION The Insight Diagnostics home page contains the following tabs: Survey, Test, Status, Log, and Help. These tabs separate the major functions of Insight Diagnostics. SURVEY TAB When the Survey tab is selected, the Survey menu displays and enables you to view important system configuration information.
Complete Test—Provides a predetermined script where each hardware component is fully tested. You can select Interactive or Unattended tests. This will change the devices tested during the Complete Test. There are more tests available in the interactive mode, but these require user intervention. Custom Test—Provides the most flexibility in controlling the testing of a system.
LOG TAB The Log tab consists of three views. Test Log—Displays all tests that have been executed, number of times of execution, number of times the test failed, and the time it took to complete the test. The Clear Test Log button will clear the contents of the Test Log.
SCSI disk drives SCSI tape drives SCSI controllers RAID controllers Controllers can be connected to the host through PCI, I2C, or serial port. The component also captures any associated configuration information, and provides the ability to verify proper operation of these devices. Stress—Provides a solution for stress testing hardware in a system.
Diagnostic Error Codes This sections provides an overview of the diagnostic lights and error codes that are related to your workstation. Diagnostic Light Codes NOTE The beeps are heard through the on-board piezo speaker and not the chassis speaker. The blinking lights and beeps repeat for five cycles.
Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power LED and Sound Diagnosis and Service Action Activity Blinks RED 3 times, once per CPU not installed: second, then 2-second pause, Install CPU. 3 beeps Reseat CPU. Blinks RED 4 times, once per Power supply failure: second, then 2 second pause, Open the access panel and be sure the four-wire power supply cable is properly...
Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Solving Minor Problems Table 5-3 Minor Problems Problem Cause Possible Solution Workstation appears locked up Software control of the power Press and hold the power button for at least four and will not turn off when the switch is not functional.
Table 5-3 Minor Problems (Continued) Problem Cause Possible Solution System does not power on and System unable to power on. Press and hold the power button for less than four seconds. the LEDs on the front of the If the hard drive LED turns green, then: workstation are not flashing.
Solving Power Supply Problems Testing Power Supply Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables. Plug in AC power. If the green BIST LED on the rear of the workstation is lit AND the fan is spinning, the power supply is functional.
Table 5-4 Power Supply Problems (Continued) Problem Cause Solution Power LED flashes Red, once Power failure (power supply is Check if a device is causing the problem by removing every two seconds. overloaded). ALL attached devices). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs.
Solving Diskette Problems Table 5-5 Diskette Problems Problem Cause Solution Diskette drive light stays on. Diskette is damaged. In Microsoft Windows 2000 and Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File>Properties>Tools. Under Error-checking, click Check Now. Diskette is incorrectly inserted.
Table 5-5 Diskette Problems (Continued) Problem Cause Solution Cannot format diskette. Invalid media reported. When formatting a disk in MS-DOS, you might need to specify diskette capacity. For example, to format a 1.44- MB diskette, enter the following command at the MS- DOS prompt: FORMAT A: /F:1440 A problem has occurred with a disk...
Table 5-6 Hard Drive Problems (Continued) Problem Cause Solution The system might not have Run Computer Setup. automatically recognized a If the system still does not recognize the new device, newly installed device. check to see if the device is listed within Computer Setup.
Solving Display Problems Table 5-7 Display Problems Problem Cause Solution Blank screen (no video). The cable connections are not Check the cable connections from the monitor to the correct. workstation and to a working electrical outlet. The monitor is turned off. Switch the monitor to on (LED is on).
Table 5-7 Display Problems (Continued) Problem Cause Solution Blurry video or requested If the graphics controller was Install the video drivers included in the upgrade kit. resolution cannot be set. upgraded, the correct video drivers might not be loaded. Monitor is not capable of Change requested resolution.
Table 5-8 Audio Problems (Continued) Problem Cause Solution External speakers plugged into See the sound card documentation for proper speaker the wrong audio jack. connection. Audio cable not connected. Connect audio cable between CD or DVD-ROM drive and the system board. Digital CD audio is Enable digital CD audio: not enabled.
Solving Printer Problems Table 5-9 Printer Problems Problem Cause Solution Printer does not print. Printer is not turned on and Turn the printer on and be sure it is online. online. The correct printer driver for Install the correct printer driver for the application. the application are not Try printing using the MS-DOS command: installed.
Table 5-10 Keyboard and Mouse Problems Problem Cause Solution Cursor will not move using the The Num Lock key might be Press the Num Lock key. The Num Lock light should not arrow keys on the keypad. be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
Table 5-11 Front Panel Component Problems (Continued) Problem Cause Solution A device in the IEEE-1394 port is Cables of new external device Be sure that all cables are properly and securely not responsive. are loose or power cables are connected. unplugged.
Solving Hardware Installation Problems You might need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. If you install a PnP device, Windows 2000 and Windows XP automatically recognize the device and configure the workstation. If you install a non-PnP device, you must reconfigure the workstation after completing installation of the new hardware.
Table 5-12 Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red six times, Video card is not seated For systems with a graphics card: once every second, followed by a properly or is bad, or system Reseat the graphics card. Power on the system. two second pause, and the board is bad.
Table 5-13 Network Problems (Continued) Problem Cause Solution Diagnostics passes, but the Network drivers are not loaded, or Be sure the network drivers are loaded and that the workstation does not driver parameters do not match driver parameters match the configuration of the communicate with the network.
Solving Memory Problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and non- ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Memory Problems Problem Cause Solution System will not boot or does not Memory module is not the Replace module with the correct industry-standard device function properly after installing...
Solving CD-ROM and DVD Problems Table 5-16 CD-ROM and DVD Problems Problem Cause Solution System will not boot from CD-ROM The CD-ROM or DVD boot is Run the Computer Setup utility and enable booting to or DVD drive. not enabled through the removable media and verify boot order settings.
Solving Internet Access Problems Table 5-17 Internet Access Problems Problem Cause Solution Unable to connect to the Internet. Internet Service Provider (ISP) Verify Internet settings or contact the ISP for assistance. account is not set up properly. Modem is not set up properly. Reconnect the modem.
Table 5-17 Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Modem is not set up properly. Verify that the correct modem speed and COM port are websites. selected. For Windows 2000 Select Start>Settings>Control Panel. Continue with step #2. For Windows XP Select Start>Control Panel.
Power On Self Test (POST) and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and/or visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard Memory modules...
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 162—System Options Not Set Configuration incorrect. RTC battery Run Computer Setup (F10 Setup). might need to be replaced. Set the date and time under Control Panel or in F10 Setup depending on the operating system.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 214—DIMM Configuration DIMMs not installed correctly (not Refer to “Memory” on page 82 for the correct memory Warning paired correctly). configurations and reseat the DIMMs accordingly. 215—Memory Mismatch There are one or more mismatched Refer to “Memory”...
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 501—Display Adapter Failure Graphics display controller. Reseat the graphics card (if applicable). Clear CMOS. Verify that the monitor is attached and turned on. Replace the graphics controller. 510—Splash Screen image Splash Screen image has errors.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 917—Front Audio Not The front audio cable is not connected. Connect front audio cable. Connected 918—Front USB Not Front USB is not connected. Connect front USB cable. Connected 919—Multi-Bay Riser Not Multi-Bay riser is not connected.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1203—Game Port Address Device IRQ address conflicts with Reset the IRQ Conflict Detected another device. 1720 SMART Hard Drive Hard drive is about to fail. (Some hard Determine if hard drive is giving correct error Detect Imminent Failure drives have a firmware patch that will message.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1790—Disk 0 Error The drive is not installed correctly or Make sure that any jumpers are set correctly, and has failed. that power and drive cables are connected, both to the drive and the system board.
Table 5-18 POST Error Messages (Continued) Screen Message Probable Cause Recommended Action 1802—Processor Not The system board does not support Replace the processor with a compatible one. Supported the processor. 1803-BIOS Update Needed for This BIOS revision does not support Install the latest BIOS located at www.hp.com.
Appendix A SCSI Devices SCSI Guidelines NOTE These systems support a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed configuration the UATA/IDE drive must be specified as the boot drive. When installing and operating SCSI devices, you must follow these guidelines: A narrow (50-pin) SCSI controller enables you to daisy-chain up to seven additional SCSI devices.
Use a cable with a terminating resistor plug in the last connector. Connect a SCSI device with its termination enabled into the last connector. Connect an external SCSI device with its termination enabled to the external SCSI connector on the rear panel of the workstation.
Jumpers All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed. The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers are displayed in the following list: 0 is reserved for the primary hard drive (not reserved for the primary hard drive on Linux).
Appendix B SATA Devices SATA Guidelines NOTE These systems support a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. NOTE The HP Workstation xw6200 has two SATA ports on the system board to cover all the internal hard drive mounting points.
Boot Order The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system. You can modify the boot order in the Computer Setup Utility by arranging the Controller Order on the Storage tab. For more information on accessing Computer Setup Utility, refer to the Computer Setup section in Chapter 3 on page The diagram does not show other bootable device options such as a diskette, CD-ROM, USB, network, and so on.
SATA Raid Configurations This workstation supports an embedded SATA RAID. RAID (Redundant Array of Inexpensive Disks) combines multiple physical drives together to provide either increased performance or increased redundancy. For an embedded SATA RAID, there are two primary configurations. RAID 0 is a striping configuration. For example, this combines two 80 GB drives into one 160 GB drive. Both physical drives can be accessed simultaneously for better performance.
Appendix C Ultra ATA Devices NOTE This system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives. Ultra ATA Jumpers Ultra ATA drives are configured with jumper settings. Factory-installed drives ship with the jumpers preset to the cable-select mode;...
NOTE The industry standard, 1.44-MB diskette drive has its own separate channel and is not included as a part of the maximum four drives. Any drive attached to a controller must have a drive designation. If only a single drive is connected to a controller and its jumper is in the cable-select position, it is designated as the Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position.
*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule. The attach sequence rule can also be stated in table format: Table C-2 General Attach Sequence Rule* Sequence...
A system has three devices: Ultra ATA-100 hard drive, CD-ROM drive, and a DVD drive. Using the Device Class Table, the devices can be identified as: Ultra ATA-100 hard drive = Class 1 DVD drive = Class 2 CD-ROM drive = Class 3 Table C-4 Attach Sequence Worksheet—Three Device Installation (Sample) Device Name...
Table C-5 Attach Sequence Worksheet—Four Device Installation (Sample) Device Name Device Position Controller Name Device Class Number Number DVD-CDR/W drive Secondary ZIP-250 drive Secondary Ultra ATA-100 hard drive* Primary *If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.
Jumpers The following specification is are the standard drive configurations. CD-ROM or DVD-ROM Drive C S M C S M C S M S L A S L A S L A Use CSEL Slave Master Figure C–4 CD-ROM or DVD-ROM drive jumpers 164 ULTRA ATA DEVICES...
Parallel Interface Parallel Connector Signal Signal Signal Strobe Data Bit 5 Select Data Bit 0 Data Bit 6 Auto Linefeed Data Bit 1 Data Bit 7 Error Data Bit 2 Acknowledge Initialize Printer Data Bit 3 Busy Select IN Data Bit 4 Paper End 18-25 Signal Ground...
+ATN -ATN +BSY -BSY +ACK -ACK +RST -RST +MSG -MSG +SEL -SEL +C/D -C/D +REQ -REQ +I/O -I/O +DB8 -DB8 +DB9 -DB9 +DB10 -DB10 +DB11 -DB11 SATA SATA Connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 3.3-V power 5-V power S-2* 3.3-V power...
SATA Connector Signal Signal Signal Data Cable Power Cable Power Cable Ground 5-V power P-14 12-V power * S2 and S3 differential signal pair P-15 12-V power **S5 and S6 differential signal pair Monitor (VGA) VGA Connector Signal Signal Signal Red Analog Ground Monitor ID...
T.M.D.S DATA 2/4 SHIELD T.M.D.S DATA 0+ T.M.D.S DATA 4- T.M.D.S DATA 0/5 SHIELD T.M.D.S DATA 4+ 2 T.M.D.S DATA 5- DDC CLOCK T.M.D.S DATA 5+ DDC DATA T.M.D.S CLOCK SHIELD ANALOG VERT. SYNC T.M.D.S CLOCK+ T.M.D.S DATA 1- T.M.D.S CLOCK- T.M.D.S DATA 1+ T.M.D.S DATA 1/3 SHIELD ANALOG RED...
24-Pin Power (Main) 24-Pin Main Power Connector +3.3 V -12 V +5 V +3.3 V +5 Vaux +5 V and +12 V-A PS_ON_L +5 V-Rsense +5 V +12 V-A +5 V +3.3 V +5 V +3.3 V and +3.3V-Rsense 6-Pin Power (Auxiliary System Board) CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.
8-Pin Power (for Processors) 8-Pin Power (for CPUs) Color Signal +12VCPU0 +12VCPU0 RSENSE +12VCPU0 +12VCPU1 with stripe +12VCPU1 with stripe 6-Pin Power (Auxiliary PCI Express) CAUTION Be sure you can differentiate which power cable connects to the PCI Express x16 graphics card and which power cable connects to the system board.
6-Pin Power (Auxiliary PCI Express) Color Signal 174 CONNECTOR PINS...
Appendix E System Board Designators This appendix lists the system board designators for this system. Table E-1 System Board Designators Designators Silkscreen Component Mounting holes LED: 5V_AUX power indicator Power LED Boot block header/jumper Clear password header/jumper SLOT3 PCI PCI slot SLOT4 PCI PCI slot SLOT5 PCI...
Table E-1 System Board Designators Designators Silkscreen Component P101 Security board connector CD analog audio connector Auxiliary audio connector P124 SLND Hood lock header IDEP Primary IDE connector IDES Secondary IDE connector/Multi-bay Connector AUDFRNT Front panel audio header FRNT USB Front panel USB connector MBAY Multi-bay header...
Appendix F Power Cord Set Requirements The power cord set (flexible cord or wall plug) received with this product meets the requirements for use in the country where you purchased the equipment. If you must obtain a power cord for a different country, you should purchase a power cord that is approved for use in that country.
Appendix G Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the workstation. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the workstation when cleaning with liquids or damp cloths.
Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard. CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys can be removed by vacuuming or shaking. Canned, pressurized air can be used to clean debris from under the keys.
Appendix H Additional Password Security and Resetting CMOS This workstation supports security password features, which can be established through the Computer Setup Utilities menu. These features are: setup password power-on password When you establish only a setup password, the power-on password is required to access Computer Setup and any other information on the workstation.
CAUTION When the workstation is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. CAUTION Static electricity can damage the electronic components of the workstation or optional equipment.
CAUTION Static electricity can damage the electronic components of the workstation or optional equipment. Before beginning these procedures, be sure that you are discharged of static electricity by briefly touching a grounded metal object. Remove the access panel. CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords, asset numbers, and special settings.
184 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS...
Appendix I Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. NOTE The flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation. “Initial Troubleshooting” “No Power” “No Video”...
Index Numerics CD-ROM and DVD-ROM troubleshooting jumpers Documentation 24-pin power connector pin assignments CD-ROM drive Documentation Library CD See optical drive contents 6-pin PCI Express connector pin assignments chain termination, SCSI using changing password drive 6-pin power for auxiliary system board cleaning cable select connector pin assignments...
power specifications security lock grounding methods speaker assembly operating system system board installing system fan Microsoft Windows XP Professional top cover restoring handling the workstation internal computer temperature optical drive hard drive activity light activity light drive bays diagnostic tool eject button IDE performance jumpers...
CD-ROM and DVD SATA, installing and removing diskette screws temperature, internal computer display SCSI drives thermal sensor front panel cable adapter tool requirements hard drive chain termination top cover, installing and removing installing hardware guidelines troubleshooting keyboard SMART audio problems memory SCSI, installing and removing CD-ROM and DVD problems...