BT Stratus 1500 User Manual page 56

56 Help
Answering machine messages have the wrong
date and time
• Have you set the date and time? See page 27.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code?
The remote access setting might need to be activated,
see page 43.
Always keep a note of the new PIN code in a safe place.
• Has Remote access been disabled? To enable Remote
access, see page 43.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from
your network provider, see page 29.
• The caller may have withheld their number.
• An exact name/number match was not found in your
directory. Check that you have stored the full STD
dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your BT Stratus
1500 base and you can register your BT Stratus 1500
handset to up to 4 bases. Check that you have not
exceeded the limits.
• Check that you have entered the correct PIN number
(default PIN 0000).
• Check that you are at least one metre away from other
electrical equipment to avoid interference
when registering.
If you experience any problems, please call the Helpline on 0808 100 6556*
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using
another socket or line. Call BT on 151 if you still
experience problems.
Buzzing noise on my phone or on other electrical
equipment nearby
• Sometimes your BT Stratus 1500 can interfere with
other electrical equipment if it is placed too close. It is
recommended that you place your BT Stratus 1500 at
least one metre away from electrical appliances or metal
obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the
BT Stratus 1500 Helpline on 0808 100 6556*.