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Understanding Calling Groups
Rings-
Rings
1 long ring
2 rings
3 rings
-Calling Group Button
Light
Calls-in-Queue Alarm Button
Off
Steady
Agent Auto Dial Buttons (no DSS Supervisor Mode)
Green steady on
Green off
Red steady on
Red off
DSS Buttons (Supervisor Mode)
Steady on
Off
(Normal Calling Mode)
Steady on
Off
-Telephones-
Supervisor MLX display telephones:
MLX-20L™ telephone
(1-2 DSSs optional)
MLX-28D™ telephone
(1-2 DSSs optional)
Analog multiline telephones:
MERLIN II System Display
Console with built-in DSS
BIS-34D
BIS-22 or BIS-22D
Agents
Any system phone: MLX, analog
multiline, or single-line
Meaning
Inside call or inside transferred call
Outside call
Outside transferred call
Lights-
Button/Meaning
Calls waiting are fewer than programmed maximum.
Calls waiting are equal to or more than
programmed maximum.
Agent is available.
Agent is unavailable.
Agent is busy on a call.
Agent is not busy on a call.
Agent is available.
Agent is unavailable.
Agent is busy on a call.
Agent is not busy on a call.
-
Line Buttons
20
28
34
34
22
2
Calling Group
Maximums-
Calling groups
Telephones
Total agents & supervisors
Total Supervisors
Number of groups a line rings directly into 1
Groups per agent
Groups per supervisor
Message-waiting receivers
Delay announcement devices
Calls waiting before alarm
Calls in queue alert
Maximum calls in queue
Calls waiting before overflow
Call overflow receivers
Overflow time
*
Can be shared by groups.
32
20 per group
200 in system
8
1
1 or more
1 per group*
1 per group*
1–99
1 per group
108
1–99
1 per group*
0–900 seconds
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