Feature Codes
Supervisor features
Enter supervisor mode
Exit supervisor mode ................................................................. 32 + Drop
Change agent status to Available ................................................... 762 + extension*
Change agent status to Unavailable ............................................... 760 + extension*
Agent features
Multiple telephones:
Sign in/Log in (Available) ............................................................ 44
Sign out/Log out (Unavailable) ....................................................
Single-line telephones;
Sign in/Log in (Available) ............................................................ # 44
Sign out/Log out (Unavailable) .................................................... # 44
Call-covering features
Pickup
group .......................................................................................... 88
extension (inside) ........................................................................ 9 + extension number
line (outside) ............................................................................... 9 + line number
Available only by using feature code.
* Press the DSS button or the Auto Dial button for the extension. You cannot dial the extension' s digits.
Special Characters
Features that dial numbers automatically may need special characters to allow for correct dialing or
system response.
Press...
See... Means...
Drop
s
Hold
p
Conference f
##
#
#
#
.............................................................. 32 + Hold
Stop. Halts dialing sequence to allow for system response.
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive Pauses
allowed.
Flash. Sends switchhook flash. Must be first entry in sequence.
For Extension Programming only ( Ext Program [ Prog ]): End of Dialing. Use to
signal end of dialing sequence or to separate grouped digits.
For dialing and Directory listings: End of Dialing. Use to signal end of dialing
sequence or to separate grouped digits.
44
14
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