Transferred Calls - AT&T MERLIN 410 Administration Manual

As already explained, people with 5-button voice terminals have buttons and lights
for a maximum of four outside lines corresponding to the left column of a larger voice
terminal. The system may have more outside lines than can show up on a phone
with five buttons. In this case, the user can access most MERLIN system features
in the same way everybody else does, except for transferred calls.

Transferred Calls

If someone with a 10- or 34-button voice terminal answers a call on a
right-hand column of buttons, and then transfers that call to a person with a 5-button
voice terminal, the person with the 5-button voice terminal will hear the call ringing
and be able to answer it, but won't be able to "see" it. Because the call was
transferred on a line that doesn't show up on the 5-button voice terminal, the person
won't see a light beside a line button. The transferred call, however, can be answered
simply by lifting the handset. If it's necessary to put the transferred call on hold, the
person may do so by touching the Hold button, and can get back to the held call by
dialing # . This person may also want to program the #
grammable feature button and use, the button to return to held calls. To program
this, enter program mode, touch the button to be programmed, and dial
You may choose to give employees with 5-button voice terminals the button-free line
option (see page 25). If you do not choose the button-free line option, you can
maximize the usefulness of 5-button voice terminals by following these rules:
1. If users of 5-button voice terminals are expected to answer calls from outside
(either directly or via Transfer), connect telephone lines to the jacks on the control
unit so that most incoming calls come in on A, B, C, or D.
2. If users of 5-button voice terminals need to place many outside calls, you can
increase the likelihood that lines A, B, C, and D are available for their use by
programming Automatic Line Selection on larger telephones "backwards"'—that
is, E, F, G, H before A, B, C, D. This means that for people with the 10- and
34-button voice terminals, the system would select lines on the right-hand
column of buttons first, making it less likely that all the lines in the left-hand
column would be in use at any given time.
If 5-button voice terminal users need access to a special line (such as WATS, FX,
3.
etc.), be sure that line is assigned to A, B, C, or D. If it's plugged into E, F, G, or H, it
won't appear on 5-button voice terminals.
4. If an incoming call on lines E, F, G, or H is to be transferred to a 5-button voice
terminal, use the normal transfer procedure (using Transfer, not Hold). The
5-button voice terminal will ring with transfer-ringing and can be answered
simply by lifting the handset. Advise 5-button voice terminal users that calls on
lines E, F, G, or H, however, will be invisible-no button, no red light, no green light.
5. Users with 5-button voice terminals who have calls on "invisible" lines ( E, F, G, H)
can actually use all of the MERLIN system features with those lines. But
because visual feedback is important for correct call handling, it is not advisable
to do so.
in the
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