Using Amanda - Amanda Portal Telephone Features User Manual

Using Amanda

Amanda Portal is an automated telephone attendant and voice processing
system designed especially for ease of use and flexibility. To you and the
people who call you, Amanda is also a voice on the telephone guiding you to
people, services, and messages.
Each user of the Amanda system has both a mailbox and a telephone
extension number. These are usually the same number. The extension
number is what Amanda dials to reach you when you have a call. The
mailbox identifies a record in Amanda's database. The record contains fields
that define how Amanda processes your calls. The system administrator
initially (and ultimately) controls the contents of these fields, but you can
change many of them. For example, you may turn Do Not Disturb on and off
during a hectic day. You change the contents of these fields from a touch-
tone telephone using a series of menus.
In addition to these fields, each mailbox has greetings that you record. For
example, when you cannot answer the telephone, callers hear a greeting that
asks them to leave a message.
Your mailbox is configured to ring a telephone extension and record
messages from callers. You periodically check your mailbox for messages,
or you may be notified that a message exists in a variety of ways.
This chapter explains how to use Amanda Portal effectively from your office
telephone extension and while you are out of the office. However, you don't
need this guide at your side every time you call Amanda. She prompts you at
every step.