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To avoid conflicts and unpredictable results always create a tenant based Portal system
from the ground up. Don't attempt to add tenant support after the Portal system has been
running for another purpose (or re-initialize your mailboxes using the configuration
wizard – note that doing this WILL delete all your existing mailboxes and re-create all
the default mailboxes).
1. Create a fresh Portal installation, performing all the normal Portal installation
procedures including running the Configuration Wizard.
2. Login to telnet as mailbox 999, and type "source tenant_pack.tcl" (as shown in
figure 1) then exit telnet.
3. If the base tenant number length (as in the length of the telephone number) is not
10 (the default), then run the Configure application to adjust the Global Parameter
"tenant_len" to the appropriate value.
4. Install the appropriate clients from the ClientsInstall.exe onto any computer for
management purposes.
Note: Amanda Portal Station, Administrative Additions, and most
Importantly, Tenant applications are all required to affectively manage tenants.
5. Run Station to configure mailboxes 996 for the default settings of main tenant
mailboxes. Confirm settings for mailboxes 0, 411, 990, 991, 998, and 999 for
those mailboxes will also be copied.
Note: The default maximum number of mailboxes 996 is allowed to create is 20.
If you want the main tenant mailboxes to be able to create more than 20
mailboxes increase this number to an appropriate value.
6. Integration from the PBX is the key to providing seamless tenant services. Make
sure integration matches and works appropriately from the telephone system. If
integration fails a match, the caller is sent to mailbox 992 where the "wrong
number" greeting is played and the call is disconnected (no exceptions by
default).
Amanda Portal Tenant Setup
Figure 1 - Telnet
1

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Summary of Contents for Amanda Amanda Portal

  • Page 1 4. Install the appropriate clients from the ClientsInstall.exe onto any computer for management purposes. Note: Amanda Portal Station, Administrative Additions, and most Importantly, Tenant applications are all required to affectively manage tenants. 5. Run Station to configure mailboxes 996 for the default settings of main tenant mailboxes.
  • Page 2 Creating/Deleting Tenants To login to the tenant manager, click start, programs, Amanda Portal Clients, Tenant Management. This will start the tenant manager program where tenant accounts can be created or deleted after logging in. Figure 4 shows the tenant management console.
  • Page 3 Figure 5 When creating a tenant account, Amanda creates a group of mailboxes based on the customer’s phone number and Amanda’s default mailbox list. Using the customer phone # from the example above, the following mailboxes are created.
  • Page 4 Edit Tenants The edit tenants tab is not currently used and is reserved for future use. Edit Aliases The edit aliases tab is used to assign additional alias telephone numbers to a single mailbox tenant. Delete Customer The delete customer tab is used to delete tenant accounts. Be sure you want to delete a tenant before doing so, once deleted all sub-mailboxes within that tenant are also be deleted.
  • Page 5 If integration is not received, by default the caller is sent to mailbox 992 where Amanda plays a message stating “You have reached an invalid number or one that is no longer in service”, and then hangs...
  • Page 6 (i.e. http://amandaserver) To Login Remotely… http://ipaddress http://domain_name Once your browser is correctly pointed at the Amanda Portal server you’ll see the following login screen: Enter the telephone number of the tenant account you wish to manage and click login Figure 6 –...
  • Page 7 Note: User’s can also login to their mailboxes to retrieve messages, change mailbox settings and control calls (via web browser) by entering their mailbox number as the “User Name” and their security code as the “Password”. See “Using Amanda Smart Web Client” for more information. The default password for users is 997.

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