Table of Contents
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•
Option to minimize Microsoft CRM window when call is completed.
New in Version 2.0
•
Answering script for workgroup agents
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Search and dial buttons
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Call logging
•
Data loading performance optimization
Package Contents
The following items are included in the Alti-MSCRM (v1.5) package:
•
Alti-MSCRM Manual (PDF)
•
Alti-MSCRM Server (installed on Microsoft CRM server)
•
Alti-MSCRM Client (installed on client PC with AltiView or
AltiAgent
Microsoft CRM Server Hardware and Software
Requirements
Please refer to Microsoft CRM configuration guide for Microsoft CRM
server hardware and software requirements.
Alti-MSCRM Client Hardware and Software
Requirements
Hardware Requirements
•
Computer: Pentium 3/4 (1.0 GHz or higher with 256 MB RAM)
Software Requirements
•
AltiWare 5.0 RTM, AltiClient 5.0 RTM
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AltiContact Manager 4.6 SP1, AltiWare OE 5.0, AltiServ Contact
Center 5.0, or AltiContact Manager 5.0 Software
•
AltiClient 5.0 (or higher)
Alti-MSCRM Manual
2
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