Failure/Error Display Codes - Whirlpool HE2t - 3.7 cu. Ft. Front Load Washer User Manual

FAILURE/ERROR DISPLAY CODES

Communication of failure codes will be dis-
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE
EEPROM ERROR
A communication error between the Central Control Unit (CCU)
and the EEPROM onboard the CCU occurred.
Possible Causes/Procedure
Reference Status
A power glitch may cause this error.
LEDs chart, page
– Unplug washer or disconnect power for two minutes.
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– Verify CCU operation by running a Diagnostic Test or any
cycle.
PUMP DRIVE ERROR
The pump driver fails to activate.
Possible Causes/Procedure
Replace CCU board.
MAIN RELAYS ERROR
One of the main relays is not working properly.
Possible Causes/Procedure
The relay might be soldered or always open.
– Replace CCU board.
MOTOR CONTROL UNIT ERROR
The Motor Control Unit has internal failure; repeating under or
over voltage, or over current conditions. If failure occurs during
high-speed spin the door unlocks after 3 minutes.
Reference Status
Possible Causes/Procedure
LEDs chart, page
1. Unplug washer or disconnect power.
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2. Check wire harness connections between the drive motor and the
Motor Control Unit (MCU), and b etween the MCU and the Central
Control Unit (CCU). Check the motor and do a continuity test.
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.
6. Replace MCU board.
NO WATER DETECTED ENTERING MACHINE
OR PRESSURE SWITCH TRIP NOT DETECTED.
The pressure switch is not tripped after 6 minutes.
Possible Causes/Procedure
Reference Status
If there is no water in the unit:
LEDs chart, page
– Make sure that both valves at the water source(s) are turned
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on all the way.
– Check for plugged or kinked inlet hoses or plugged screens in
the inlet valves.
– Verify inlet valve operation.
If there is water in the unit:
– Verify drain pump operation.
– Verify that the pressure switch hose is in good condition and
properly connected to tub and pressure switch.
1. Verify there is not a siphon problem.
2. Press PAUSE/CANCEL twice to clear the display. The
machine will drain for 3 minutes before unlocking the door.
3. Unplug washer or disconnect power.
4. Verify wire harness connections to inlet valves, pressure switch,
drain pump and Central Control Unit (CCU).
5. Check all hoses for possible leaks.
6. Plug in washer or reconnect power
7. Verify pressure switch operation.
8. Verify CCU operation by running a Diagnostic Test or any cycle.
played on the washer console by all cycle
lights flashing and standing status lights.
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE
LONG DRAIN
If the drain time exceeds 8 minutes the water valves turn off.
NOTES:
After 4 minutes the "Sd" error will be displayed, then
Reference Status
4 minutes later the "F/21" error code will be displayed.
LEDs chart, page
Press PAUSE/CANCEL two times to clear the display.
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Possible Causes/Procedure
1. Check the drain hose and make sure it is not plugged or
kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure
the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.
DOOR LOCK ERROR
After 6 failed attempts to lock the door.
Possible Causes/Procedure
Door lock mechanism is broken or removed from door.
Reference Status
Door switch/lock unit failure.
LEDs chart, page
6-4
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
HEATER FAILURE
If the temperature increase during the first 40 minutes is less
than 86°F (30°C).
Possible Causes/Procedure
Reference Status
1. Unplug washer or disconnect power.
LEDs chart, page
2. Check connection to water heater.
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3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
4. Check the water temperature sensor and connection to it.
Refer to the Water Temperature Sensor section.
WATER TEMPERATURE SENSOR ERROR
If the water temperature sensor (NTC) value is out of range
(23°F to 217°F [-5°C to 103°C]) during the water-heating step
of the WASH cycle.
Reference Status
NOTE: To find correct Ohm reading refer to the Water
LEDs chart, page
Temperature Sensor section.
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Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check the water temperature sensor and connection to it.
3. Check resistance of heating element, if present on this
model. (abnormal = infinity)
4. Refer to the Water Temperature Sensor section.
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