GENERAL WASHER SAFETY Your safety and the safety of others is very important. We have provided many important safety messages in this Job Aid and on the appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
SPECIFICATIONS Model Number WFW8300SW WFW8500SW WFW8500SR Model Description Front Load Washer Front Load Washer Front Load Washer Color White with White with White with Sterling Gray Accents Gray Accents Bright Accents Capacity (Cu.Ft. IEC) Temperature Control ATC - 2 ATC - 4...
INSTALLATION INFORMATION INSTALLATION REQUIREMENTS TOOLS AND PARTS If You Have You Will Need to Buy Gather the required tools and parts before Laundry tub or Sump pump system (if not already starting installation. The parts supplied are in standpipe taller available) the washer drum.
Stack Kit Installation Clearances Are you planning to stack your washer and • The location must be large enough to allow dryer? To do so you will need to purchase a the washer door to be fully opened. Stack Kit. •...
Recommended installation spacing for re- 48 in (310 cm cessed or closet installation, with or with- 3" (7.6 cm) out a pedestal The dimensions shown are for the recom- mended spacing. Recessed area or closet installation 3" (7.6 cm) 3" (7.6 cm) 24 in 48 in.
DRAIN SYSTEM Laundry tub drain system (view A) The laundry tub needs a minimum 20 gal. The washer can be installed using the stand- (76 L) capacity. The top of the laundry tub must pipe drain system (floor or wall), the laundry be at least 30˝...
ELECTRICAL REQUIREMENTS GROUNDING INSTRUCTIONS For a grounded, cord-connected washer: This washer must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resis- tance for electric current. This washer is equipped with a cord having an equip- Electrical Shock Hazard ment-grounding conductor and a ground-...
INSTALLATION INSTRUCTIONS REMOVE TRANSPORT SYSTEM Close the bolt holes with the 4 transport bolt hole plugs. NOTE: If the washer is to be transported at a later date, call your local service center. Excessive Weight Hazard To avoid suspension and structural damage, Use two or more people to move and your machine must be properly set up for re- install washer.
Clear the water lines NOTE: Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Record Run water through both faucets and in- hose installation or replacement dates on the let hoses, into a laundry tub, drainpipe or hoses for future reference.
LEVEL THE WASHER To keep drain water from going back into the washer: One foot has been installed at a different • Do not straighten the drain hose, and do height on your new washer. The other three not force excess drain hose into standpipe. feet were preset at the factory.
COMPLETE INSTALLATION Check the electrical requirements. Be sure that you have the correct electrical supply and the recommended grounding method. See “Electrical Requirements.” Check to be sure all parts are now in- stalled. If there is an extra part, go back Electrical Shock Hazard through the steps to see which step was skipped.
PRODUCT OPERATION FEATURES AND BENEFITS STAINLESS STEEL DRUM The front-loading high efﬁciency washer was designed to conserve resources and lower your The stainless steel drum eliminates corrosion water and energy bills. The washer is designed and enables higher spin speeds for more water to determine and then provide the amount of extraction, reducing drying time.
SMART DISPENSERS added after the enzymes have had a chance to do their cleaning. The fabric softener is The three compartments in the dispenser dispensed in the rinse cycle or in the EXTRA allow loading of all laundry additives before RINSE, if selected.
WASHER USE MODEL WFW8300S MODEL WFW8500S STARTING THE WASHER WARNING: To reduce the risk of ﬁre, electric shock, or injury to persons, read the IMPOR- TANT SAFETY INSTRUCTIONS before operat- ing this appliance. The following is a guide to using the washer. Please refer to speciﬁc sections of this manual for more detailed information.
USING THE PROPER DETERGENT • When unloading garments, occasionally check under the rubber rim at the front Use only High Efﬁciency detergents. The pack- of the tub for small items. age for this type of detergent will be marked Close the washer door by pushing it ﬁrmly “HE”...
• When the wash cycle is complete, the performance. It may also result in component CYCLE COMPLETE status light illumi- failures and noticeable mold or mildew. HE de- nates, the door unlocks, and the wash tergents are made to produce the right amount load can be removed from the washer.
CHANGING CYCLES AND OPTIONS • Liquid detergent: Measure the amount of liquid detergent with the measurement de- Not all Options are available with all Cycles. vice which comes with the detergent. Add no Cycles and Options can be changed anytime more than the manufacturer’s recommended before START is selected.
Adding items Estimated Time Remaining You can add items to the washer after the wash The cycle times vary automatically based on cycle has started, if the ADD A GARMENT status your water pressure, water temperature, deter- light is illuminated. All cycles have this feature gent, and clothes load.
Preset Cycle Settings Whitest Whites Each cycle has a preset Cycle Time, WASH/ This cycle is especially designed for cleaning RINSE TEMP, and SPIN SPEED. The preset loads of soiled white fabrics with the addition settings provide the recommended fabric care of bleach.
NORMAL SOUNDS Clean Washer Use the Clean Washer cycle once a month to As with any new product, you will hear sounds keep the inside of your washer fresh and clean. that you are not accustomed to. You may hear This cycle uses a higher water level in combi- various sounds when the door is locked or nation with liquid chlorine bleach to thoroughly...
Extra Rinse Temperature Guide An extra rinse can be used to aid in the removal Wash Water Temperature Suggested Fabrics of detergent or bleach residue from garments. SUPER HOT Sturdy colorfast fabrics This option provides an additional rinse with the Heavy soils same water temperature as in the normal rinse.
LAUNDRY GUIDE Refer to the chart below for suggested load types and their corresponding cycles. Listed to the right are the options available to each of these washer cycles. CYCLE SUGGESTED LOAD TYPE AVAILABLE OPTIONS Delay Extra End of Wash Rinse Wash Cycle Signal...
WASHER CARE CLEANING THE WASHER NOTES: • Read these instructions completely before Cleaning the Door Seal/Bellow beginning the cleaning process. Open the washer door and remove any • If necessary, the cleaning cycle may be in- clothing or items from the washer. terrupted by pressing the PAUSE/CANCEL Inspect the gray colored seal/bellow be- button.
WATER INLET HOSES Once the cycle has begun, allow the cycle to complete. Replace inlet hoses after ﬁve years of use to After the cycle is complete, leave the door reduce the risk of hose failure. Periodically in- open, slightly, to allow for better ventilation spect and replace inlet hoses if bulges, kinks, and drying of washer interior.
To transport the washer: If washer will be moved during freezing weather, put in 1 qt (1 L) of R.V.-type antifreeze in the drum. Run washer on a Drain/Spin cycle. Unplug the power cord. Disconnect the drain hose from the drain Electrical Shock Hazard system and attach to rear panel clips.
TROUBLESHOOTING WASHER & COMPONENTS • Any other Status light combination (Electri- cal Problem) Select PAUSE/CANCEL twice to cancel the cycle. ERROR CODES Select DRAIN/SPIN if there is excessive water When all cycle indicator lights are blinking, see in the washer. which status light is also illuminated and then check Re-select cycle and press START.
LEAKING • Is the fabric softener dispenser clogged? Clean the fabric softener dispenser. See “Washer • Was the door opened during “Add a gar- Care” for details. ment”? • Are the laundry additives in the correct dis- Water can drip off the inside of the door, when penser compartment? the door is opened after the start of a cycle.
WASHER OPERATION • Are the shipping bolts removed? All four shipping bolts must be removed for proper WASHER WON’T RUN, FILL, RINSE, OR operation of the washer. TUMBLE; WASHER STOPS • Has a cycle been selected, but START has not been selected and held for 1 second? Press and hold START, for 1 second.
CLOTHES CARE WASH / RINSE TEMPERATURE LOAD TOO WET • Are the hot and cold water inlet hoses re- versed? • Did you use the right cycle for the load being See “Connect the Inlet Hoses.” washed? Select a cycle with a higher spin speed. •...
• Are you using a low speed wash cycle? LOAD IS WRINKLED, TWISTED, TANGLED Powdered detergents may not dissolve well in a slow-speed cycle. For best results, use liquid • Did you unload the washer promptly? detergent for slow-speed cycles such as Deli- Unload the washer as soon as it stops.
COMPONENT ACCESS ™ This section instructs you on how to service each component inside the Duet Sport Front-Load- ing Automatic Washer. The components and their locations are shown below. COMPONENT LOCATIONS Water Inlet Valve Line Filter Pressure Switch Detergent Dispenser Motor &...
REMOVING THE CONSOLE AND THE TOUCHPAD/LED ASSEMBLY To remove the console: a) Pull out and disconnect cable connec- tor UI8 from the central control unit. b) Remove the cable wires from the two central control unit clips. Electrical Shock Hazard Disconnect power before servicing.
d) Remove the two screws at the recessed To remove the touchpad/LED assem- hole and bottom of the console. bly: a) Pull the selector knob off the switch shaft. b) Press the seven console locking tabs, and unsnap the touchpad/LED as- sembly, then lift the assembly from the console and remove it.
REMOVING THE CENTRAL CONTROL UNIT Central Control Unit Connectors (12) Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Wire Clamps Unplug washer or disconnect power. Pry up on the locking tab, and push the central control unit (CCU) toward the Turn off the water supply to the washer.
REASSEMBLY NOTE: The photo shows the Make sure that you seat the connectors firmly connector callouts for the central control unit. onto the circuit board, and that they lock se- curely into place. DS2 - Door Switch 2 BU Wires Blue Stripe PR6 - Pressure Switch 6 BU Wires...
REMOVING THE WATER INLET VALVE Lift Locking Tab Pull Connector Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Cold Water (Stripe) electrical shock. Unplug washer or disconnect power. Solenoid Turn off the water supply to the washer.
REMOVING THE PRESSURE SWITCH Press and release the two wire connec- tor locking arms and pull the connector off the pressure switch. Pull the pressure hose off the pressure switch fitting. Electrical Shock Hazard Wire Connector Disconnect power before servicing. Replace all parts and panels before operating.
REMOVING THE LINE FILTER & POWER SUPPLY CORD c) Disconnect the three wire connectors from the line filter. NOTE: Press and re- lease the locking arm on the 2-wire con- nector to disconnect it from the filter. Line Filter Wire Connectors Electrical Shock Hazard Disconnect power before servicing.
c) Pull the washer away from the wall far enough to access the power supply Power Supply Cord Strain Relief cord on the rear panel. d) Use a pair of pliers and turn the strain relief on the power supply cord 90° in either direction.
REMOVING THE DETERGENT DISPENSER ASSEMBLY Remove the left hex-head screw from the support bracket. Loosen the clamp and remove the water supply tube from the detergent dispenser. Left Support Bracket Screw Electrical Shock Hazard Disconnect power before servicing. Water Replace all parts and panels before Supply Tube operating.
10. Remove the three hex-head screws from 13. Pull the bellows off the lip of the front the lower front access panel, then lower panel, and push the bellows inside the the panel, and remove it. front panel. 14. Remove the two T-20 Torx screws from the door switch assembly.
17. Loosen the clamp from the main water 18. Pull back and unhook the tab on the left feed tube and remove the tube from the side of the detergent dispenser from the detergent dispenser. cabinet side panel slot, then lift the dis- penser out of the washer.
REMOVING THE DETERGENT DISPENSER MOTOR Lift the locking tabs and remove the two wire connectors from the detergent dis- penser motor terminals. NOTE: When you reconnect the wire connectors, make sure to position the connector with the blue stripe on top. Pry up on the cam actuator and unsnap it from the motor shaft.
REMOVING THE DOOR SWITCH ASSEMBLY AND THE BELLOWS Using a small screwdriver or a pair of long-nosed pliers, pull the tension spring on the retaining wire out from around the front of the bellows, and remove the wire. Electrical Shock Hazard Retaining Wire Disconnect power before servicing.
c) Pull the door switch assembly out and turn it over so that you can access the connectors. d) Unlock the tabs and disconnect the three wire connectors from the door switch terminals, then remove the as- Bellows Retaining sembly. Clamp Screw 3 Door Switch Assembly Connectors...
e) Pull the bellows off the front of the REASSEMBLY NOTE: When you reinstall the tub. bellows, be sure to position the “weep holes” at the bottom, as shown below. Remove Bellows Bellows Weep Holes 4-16...
REMOVING THE DRAIN PUMP Loosen the clamp and remove the pump- to-tub hose from the drain pump. Loosen the clamp and remove the pump- to-drain hose from the drain pump. REASSEMBLY NOTE: When you reconnect the hoses, align their tab(s) with the marks on the drain pump.
Lift the wire cover on the drain pump, and Cover disconnect the wire connector from the terminals. Wire Clip Remove the wires from the clip, and re- move the drain pump from the washer. REASSEMBLY NOTE: When you reinstall the drain pump, make sure that you completely Wire Connector reseat the rubber pad in its chassis floor slot.
REMOVING THE ECO VALVE Pull the pressure hose off the air trap that is connected to the pump-to-tub/ECO valve hose. Loosen the clamps at both ends of the pump-to-tub hose, and pull the hose/ ECO valve off the tub and drain pump. Electrical Shock Hazard Disconnect power before servicing.
REMOVING THE MOTOR CONTROL UNIT Pull the bottom of the rear panel out, and slide it down so the top edge is out from behind the lip of the upper panel, and re- move the rear panel. Electrical Shock Hazard Disconnect power before servicing.
10. Disconnect the four wire connectors from the motor control unit and remove the unit. Motor Control Unit Wire Connectors 4-21...
REMOVING THE TEMPERATURE SENSOR & HEATER b) Loosen the 10 mm nut and pull the temperature sensor out of the heater. 10 mm Nut Pull Temperature Electrical Shock Hazard Sensor Out Of Disconnect power before servicing. Heater Replace all parts and panels before operating.
REMOVING THE DRIVE BELT AND MOTOR Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Basket Drive Pulley electrical shock. Unplug washer or disconnect power. Turn off the water supply to the washer. To remove the motor: Pull the washer away from the wall.
d) Rotate the motor down and pull it to- ward you so the bracket studs are out of the tub mounting holes, and remove the motor. Drive Motor Studs Drive Motor Drive Motor 4-24...
REMOVING AN INTERLOCK SWITCH Press the two locking tabs in to release them, and slide the switch holder up and out of the chassis cutout. Locking Tabs Release Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
Push out on the two locking tabs of the switch holder, rotate the switch in the direction of the arrow, and remove the switch from the holder. Rotate Switch Up Switch Holder Locking Tabs Interlock Switch 4-26...
REMOVING THE BASKET DRIVE PULLEY Use a large screwdriver and lock the pul- ley, then remove the 15/16˝ nut from the drive pulley. Basket Drive Pulley Electrical Shock Hazard Disconnect power before servicing. 15/16˝ Nut Replace all parts and panels before operating.
REMOVING THE TUB & BASKET AND BAFFLE Remove the eight hex-head screws from the front frame and remove the frame. Front Frame Screws Electrical Shock Hazard Remove the 1/2˝ bolts (3 each) from the Disconnect power before servicing. front top and bottom tub weights, and re- Replace all parts and panels before move the weights from the tub.
10. Remove the bellows from the tub (see 14. Loosen the clamp and remove the vent pages 4-14 through 4-16 for the proce- tube-to-tub end. dure). 11. Using a shallow pan to catch the water, unscrew the filter from the drain pump, and drain the water from the pump.
18. Remove the drive motor from the tub (see b) Using a pair of pliers, turn the top of page 4-23 for the procedure). the shock absorber 90° so that the locking tabs align with the slots in the 19. Remove the temperature sensor and tub, and remove the shock absorber.
b) Remove the flat nuts from the tub. Rear Half Of Tub Remove Flat Nuts c) Mark the edges of the tub clamps with a pencil to make it easier to reinstall later. d) Use a large flat-blade screwdriver and pry off the tub clamps.
24. To replace the tub gasket, pry the gas- ket out of the slot, and remove it. NOTE: Bafﬂe Mounting Tabs The tub gasket hub is molded into the rear half of the tub. If it is worn and needs to be replaced, replace the rear half of the tub.
COMPONENT TESTING Before testing any of the components, perform • Check all connections before replacing the following checks: components, looking for broken or loose wires, failed terminals, or wires not pressed • Control failure can be the result of corrosion into connectors far enough.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To check the pressure switch at the CCU, per- PRESSURE SWITCH form the following steps. Unplug washer or disconnect power.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To check the line filter at the CCU, perform LINE FILTER the following steps. Unplug washer or disconnect power. Disconnect the line filter connector IF2 (see page 4-5) from the CCU.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To check the motor at the CCU, perform the DETERGENT DISPENSER following steps. MOTOR & SWITCH Unplug washer or disconnect power.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DOOR SWITCH Set the ohmmeter to the R X 1 scale. To test the door lock/unlock sole- noids, touch the ohmmeter test leads to Door Switch the indicated pins on connector DL3.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To check the drain pump at the CCU, perform DRAIN PUMP the following steps. Unplug washer or disconnect power. Disconnect the drain pump connector DP2 (see page 4-5) from the CCU.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. To check the temperature sensor at the CCU, TEMPERATURE SENSOR & HEATER perform the following steps. Unplug washer or disconnect power.
Electrical Shock Hazard Disconnect power before accessing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DRIVE MOTOR INTERLOCK SWITCH N.C. Actuator Button Pin 1 Refer to page 4-25 for the procedure for ac- Drive Motor cessing an interlock switch.
DIAGNOSTICS & TROUBLESHOOTING DIAGNOSTICS DIAGNOSTIC GUIDE • A potential cause of a control not functioning is corrosion on connections. Observe Before servicing, check the following: connections and check for continuity with • Make sure there is power at the wall an ohmmeter.
FAILURE/ERROR DISPLAY CODES played on the washer console by all cycle lights ﬂashing and standing status lights. Communication of failure codes will be dis- DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE EEPROM ERROR LONG DRAIN A communication error between the Central Control Unit (CCU) If the drain time exceeds 8 minutes the water valves turn off.
DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE DRIVE MOTOR TACHOMETER ERROR DOOR UNLOCK ERROR If the control is unable to properly detect motor speed, the If the door unlock has failed 6 times. machine shuts down. If a failure occurs during high-speed spin, Possible Causes/Procedure the door unlocks after 3 minutes.
Some models do not have the display to show DISPLAY EXPLANATION AND RECOMMENDED PROCEDURE the failure codes. They use the status lights on SUDS LOCK (OVERDOSE OF DETERGENT the touchpad/LED. DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during Status LEDs Failure...
DIAGNOSTIC TEST NOTES: This program recalls the most recent failure code ﬁrst. The complete built-in service diagnostic mo- • Press the same key to advance to the dule contains two entry modes and three next failure code. (If the console doesn’t modes of operation.
All of the cycle lights will ﬂash and the error code will be displayed on the status lights. HISTORY OVERVIEW TEST PROGRAM Indication Actuators to Control Action Whirlpool Whirlpool be Checked Duet Sport Duet Sport Ht Door lock system Rinse/Spin Rinse/Spin Door locks.
MANUAL DIAGNOSTIC TEST MANUAL OVERVIEW TEST PROGRAM The washer must be empty and the control must be in the OFF state before pressing the Be sure to perform the Diagnostic Tests before touchpad sequence to start the test. replacing the system components. Starting the Test Mode Exit Condition Control Action...
Manually Unlocking the Door Lock System Be sure to perform the Diagnostic Tests 1. Unplug washer or disconnect power. before replacing the system components. 2. Remove the lower kick panel. 3. Reach up along the inside of the front and Pump Motor Continuity Test locate the bottom of the door switch/lock Pins...
WASHER CARE To reassemble CCU: 1. Align the tab on top of the CCU with the Cleaning the door seal: notch in the cabinet. Also, align the posts 1. Open the washer door and remove any on the back of the CCU with the hole in the clothing or items from the washer.
Begin procedure: b) If any items are detected in the washer, all cycle lights will ﬂash and the WASH 1. Open the washer door and remove any and CONTROLS LOCKED lights will clothing or items from the washer. remain lit. The door will unlock. 2.
TROUBLESHOOTING GUIDE POSSIBLE CAUSE/TEST POSSIBLE CAUSE/TEST PROBLEM PROBLEM NOTE: Possible Cause/Tests must be performed in the NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. sequence shown for each problem. 1. Check that the unit is plugged into a working outlet and 1.
POSSIBLE CAUSE/TEST PROBLEM NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem. 1. Unplug washer or disconnect power. WON’T DRAIN 2. Check wire harness connections. 3. Check drain pump. 4. Check drain pump motor. 5. Check that the drain hose and drain pump filter are clear of foreign objects.
WIRING DIAGRAMS WASHER DRIVE MOTOR DISPENSER HEATING ELEMENT DRAIN PUMP INLET VALVES Motor Switch DOOR LOCK/SWITCH Lock Unlock MOTOR CONTROL UNIT (MCU) DLS2 CENTRAL CONTROL UNIT (CCU) 22 24 26 21 11 14 TOUCHPAD/LED ASSEMBLY p> p> L_0 L_wash L_overflow L_sud TEMPERATURE PRESSURE SWITCH SENSOR...
GROUNDING SYSTEM GROUNDING SYSTEM WITHOUT HEATER S1 = GND SWITCH – FRONT S2 = GND SWITCH – REAR POWER CORD CABINET REAR BELT: HIGH INSULATED 1M Ω MOTOR FRONT GROUNDING SYSTEM WITH HEATER S1 = GND SWITCH – FRONT S2 = GND SWITCH – REAR REAR CABINET 1M Ω...
PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-253-2870...