Error And Maintenance Messages - Brother 9840CDW - Color Laser - All-in-One User Manual

Error and maintenance messages

As with any sophisticated office product, error and maintenance messages may be displayed. The
most common error and maintenance messages are shown below.
Error Message Cause
The device is removed from the
Access Error
USB direct interface while the
data is processing.
Calibration failed.
Calibrate
The toner cartridge is not installed
Cartridge Error
properly.
Put the Black (K)
Toner Cartridge
1
back in.
1
The toner
cartridge color
with the problem is
shown in the
message.
It is time to replace the belt unit.
Change Parts
Belt Unit
The drum unit is near the end of
Change Parts
its life.
Drum
The drum unit counter was not
reset when a new drum was
installed.
It is time to replace the fuser unit. Call Brother Customer Service to replace the
Change Parts
Fuser Unit
Troubleshooting and routine maintenance
Action
Press Stop/Exit. Reinsert the device and try to
print with direct print or PictBridge.
Press Black Start or Color Start and try it
again.
Do one of the following:
Turn off the machine's power switch. Wait a
few seconds, then turn it on again.
Put in a new drum unit. (See Replacing the
drum unit on page 177.)
Put in a new belt unit. (See Replacing the
belt unit on page 183.)
Put in a waste toner box. (See Replacing the
waste toner box on page 188.)
If the problem continues, call Brother
Customer Service.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put it
back into the drum unit again.
Replace the belt unit. (See Replacing the belt
unit on page 183.)
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new
one.
(See Replacing the drum unit on page 177.)
Press Menu, 8, 4, and then a or b to choose
Drum.
Press OK and press 1 to reset the drum unit
counter.
fuser unit.
C
C
133