Error And Maintenance Messages - Brother MFC-J5330DW Basic User's Manual

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
Error Message
B&W Print Only
Replace ink.
Cannot Detect
Cannot Detect Ink
Volume
Data Remaining in
Memory
Disconnected
Action
One or more of the color ink cartridges have reached the end of their
lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
The machine may stop all print operations and you may not be able to
use the machine until you install a new ink cartridge in the following
cases:
• If you unplug the machine or remove the ink cartridge.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Take out the new ink cartridge and reinstall it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
Remove the used ink cartridge and install a new one.
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Slowly turn the ink cartridge so that the ink supply port is pointing
downward, and then reinstall the cartridge.
Check the model numbers of the ink cartridges and install the correct
ink cartridges.
See Related Information: Supply Specifications at the end of this
section.
Use a new Genuine Brother Ink Cartridge. If the error is not cleared,
call Brother Customer Service.
Press . The machine will cancel the job and clear it from the
memory. Try to print again.
Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
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