Problem solving
Inspecting documents
7-12
Always check for obvious problems first.
•
Make sure that you are looking at the right documents.
•
Check for the following:
– Correct font
– MICR clear band intrusion
– Correct vertical or horizontal position of font
– Correct format (for example, was the Amount field printed
twice—by you and the bank?)
– Document damage (folds, tears, edge damage)
– Smears on the MICR line, or crayoning
Correct font placement or format
Always use a MICR font. Ask yourself the following questions:
•
Was a non-qualified font purchased and installed from a
source other than Xerox?
•
Is the font in the correct position?
•
How was the positioning determined?
•
Has the positioning been modified by a font editor?
•
Was the information about the MICR line content and
structure obtained directly from the bank, or was an old
document used as a model? Either the hardcopy directions
may be wrong, or the old model document may be obsolete.
MICR character defects
Check the MICR characters for the following:
•
Voids
•
Spots
•
Density loss
•
Trail edge deletion
•
Dry ink depletion
•
Wear
Generic MICR Fundamentals Guide