Xerox 6100BD - Phaser Color Laser Printer Fundamentals page 115

Sorter
Printer
Follow
Bank
problem
problem
solving
steps
Generic MICR Fundamentals Guide
A structured approach is required to discern which of the many
sources is actually responsible for a high reject rate. The
following flow chart illustrates the steps.
Problem reported
Reported from bank
Gather information
Obtain rejected checks
Collect reject rate
information
Compare reject rates to expected reader sorter rates
Inspect documents
Analyze reader sorter
report, if available
Determine cause
Operator training
Retrain and improve
procedures
Problem corrected
Success
Figure 7-1. Problem solving flowchart
From
reviewing
returned
checks
Quality Control
Application software
Correct check design
Technical support
involvement required
Problem solving
From
internal QC
or
operators
Refer to
Document
Design and
chapters
Unknown
Monitor better to
isolate problem
7-3