Reviewing Results: Running The Viewers; Reviewing Results: Saving And Printing The Support Ticket - HP D6030A - NetServer - E50 User Manual

Chapter 4
Verify that DiagTools correctly detected all processors and memory on the system board (as
listed in Table 4-2). Also verify DiagTools correctly detected all SCSI devices. If all
processors, memory, and SCSI devices were detected, review the rest of the Support Ticket.
(See "Reviewing Results" sections in this chapter.)
If all processors, memory, and SCSI devices in your system were not detected, then save
and print a Support Ticket. Then use the section at the end of this chapter entitled
"Troubleshooting When Devices are not Detected" to locate the problem.
NOTE

Reviewing Results: Running the Viewers

The Advanced Systems Test Menu allows you to see test results screen by screen by selecting the
Misc menu and choosing
2. View Test Results.
You can also discover the meaning of error messages and receive recommendations on what to do
in each case by selecting Misc and choosing
3. Error Code Viewer.
Enter the hexadecimal number of the error code to view identifying information and appropriate
responses. The error messages are also listed in Chapter 5 of this guide in alphanumeric order.

Reviewing Results: Saving and Printing the Support Ticket

Another option for reviewing test results is to save the Support Ticket to your diskette and to read it
as a text file.
NOTE
About the Support Ticket
The Support Ticket is a text file you can create using DiagTools. It lists the hardware detected and
the test results. It includes the following sections:
Introduction including an explanation of the Support Ticket's importance
System Information, including the detected hardware configuration
Test Report, showing the results of the Basic System Test and Advanced System Tests, as
run
Administration Report, showing the DiagTools version and session information
Your Comments including a place to add your comments (you must use a text editor to do
so)
When you create a Support Ticket, its filename and location appear on the screen.
22
For information about the Support Ticket, see "Reviewing Results: Saving and
Printing the Support Ticket."
The Support Ticket text file will be written to the flexible diskette in the drive,
which can be either the DiagTools flexible diskette or another formatted flexible
diskette. If you have a large configuration or plan on looping tests, HP
recommends that you use a newly formatted diskette to ensure there is enough
space on the floppy to save the entire Support Ticket.
Running DiagTools in the Text Mode (from the Utility Partition)