Getting A Configuration Report - HP D6030A - NetServer - E50 User Manual

Chapter 4
IDE
FDD (Flexible Disk Drive)
SCSI
KBD (Keyboard)
Misc
Batch
NOTE
3. To view all the test results use the Test Result Viewer in the Misc menu. To update Support
Ticket with the results from the tests run, press Esc and choose
6. Return to Main Menu
3. Create a Support Ticket
4. Choose
6. Exit DiagTools
5. Remove the flexible diskette from the drive.
6. If no further corrective actions are required, proceed with normal operation.
7. If (after corrective action) you still receive unsatisfactory test results, contact your in-house
information technology department or support provider.

Getting a Configuration Report

DiagTools in the text-based mode can detect and list the items shown in Table 4-2.
1. To get a report of your configuration, select
3. Create a Support Ticket
Press any key to build System Inventory
Press a key and wait a moment. When the menu returns, place a newly formatted diskette in
the drive and select
4. Save Support Ticket to Floppy
Use the Misc menu to select the Support Ticket Viewer.
product name
HP BIOS version
cache memory type and size
active graphics adapter card including
vendor, product name, and capacity
IDE device list, with device type and
capacity
2. View the results using the Page Up and Page Down buttons on the keyboard.
Do NOT use the Erase Errors List command that appears briefly during test
operation. It would erase the error list that you will use to create a Support
Ticket.
Table 4-2. List of Items that DiagTools can Detect
Running DiagTools in the Text Mode (from the Utility Partition)
serial number
processor type, version, and speed
total main memory
list of flexible disk drives, with drive
letter and capacity
SCSI device list, with drive letter, device
type, and capacity
21