HP T5145 - Thin Client - Tower Troubleshooting Manual
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Also See for T5145 - Thin Client - Tower:
- User manual (340 pages) ,
- Administrator's manual (86 pages) ,
- Hardware reference manual (39 pages)
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Table of Contents
Troubleshooting
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Summary of Contents for HP T5145 - Thin Client - Tower
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Page 1: Troubleshooting Guide
Troubleshooting Guide HP t5630/t5630w, t5545, t5145, and t5540 Thin Clients... - Page 2 © Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
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Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book...
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Page 5: Table Of Contents
Table of contents 1 Product Description Product features ........................... 1 Serial Number Location ....................... 2 Front Panel Components ..................... 2 Top Components ......................... 3 Rear Panel Components ..................... 4 Installing the Rubber Feet ....................4 Installing the Stand ......................5 Removing the Stand ...................... - Page 6 Setup Utility—Standard CMOS Features ................22 Setup Utility—Advanced BIOS Features ................22 Setup Utility—Integrated Peripherals ................. 23 Setup Utility—Power Management Setup ................. 24 Setup Utility—Utility Task Actions ..................24 5 Diagnostics and Troubleshooting LEDs ..............................25 Power-On Sequence .......................... 26 Power-On Diagnostic Tests ........................
- Page 7 Appendix B Adding an Image Restore Tool Appendix C Configuring a PXE Server Prerequisites ............................54 Installing Remote Installation Services (RIS PXE Server) ..............54 Authorizing Remote Installation Services (RIS PXE Server) .............. 54 Configuring Remote Installation Services ..................55 Set User Permissions on the Active Directory Server ................
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Page 9: Product Description
Product Description HP offers a comprehensive set of products to manage HP thin clients. Providing rich product solutions allows customers to choose which management products will work best for them. By supporting HP Device Manager, HP Client Automation Starter, or Altiris as free management solutions, customers will have robust management tools to help manage all of their HP thin clients. -
Page 10: Serial Number Location
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-1 Serial number location Front Panel Components Figure 1-2 Front panel components Secure USB compartment Line-out (headphone) audio connector Power button... -
Page 11: Top Components
Top Components The secure USB compartment allows you to use two USB devices in a secured location. Figure 1-3 Top components, external view Secure USB compartment Cable lock slot Figure 1-4 Top components, internal view Secure USB compartment ports (2) Cable lock slot Product features... -
Page 12: Rear Panel Components
Rear Panel Components Figure 1-5 Rear panel components Ethernet RJ-45 connector VGA connector PS/2 connectors (2) Serial connector Parallel connector DVI-D connector Secure cable routing slot Power connector Universal serial bus (USB) connectors (2) Installing the Rubber Feet You may want to use your thin client in a horizontal orientation. If your unit has VESA (Video Electronics Standards Association) holes in the side, you can install rubber feet on the left side of the unit. -
Page 13: Installing The Stand
Align the feet with their holes and press them in securely. Figure 1-6 Installing the rubber feet Installing the Stand If your unit does not have VESA mounting holes, you will need to use the thin client in a vertical orientation and install the stand for stability. -
Page 14: Removing The Stand
Removing the Stand To remove the stand: Turn unit upside down. Lift the tab (1), and then pull the stand up to remove it from the unit (2). Figure 1-8 Removing the stand Chapter 1 Product Description... -
Page 15: Hardware Changes
Hardware Changes General Hardware Installation Sequence To ensure the proper installation thin client hardware components: Back up any data, if necessary. If the thin client is powered on: Turn off the computer properly through the operating system, then turn off any external devices. -
Page 16: Removing And Replacing The Secure Usb Compartment Cover
Replace the side access panel and metal side cover. See Removing and Replacing the Side Access Panel and Metal Side Cover on page Replace the secure USB compartment cover. See Removing and Replacing the Secure USB Compartment Cover on page Reconnect any external devices and power cords. -
Page 17: Replacing The Secure Usb Compartment Cover
Push the compartment cover about 0.6 cm (1/4 inch) toward the front of the unit (2), and then lift it off the unit (3). Figure 2-1 Removing the secure USB compartment cover Replacing the Secure USB Compartment Cover To replace the secure compartment cover: Place the cover on top of the unit so it is offset about 0.6 cm (1/4 inch) toward the front of the unit, allowing the tabs on the cover to align with the slots on the chassis (1). -
Page 18: Removing And Replacing The Side Access Panel And Metal Side Cover
Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove the access panel: Remove the secure compartment cover (1). -
Page 19: Replacing The Metal Side Cover And Side Access Panel
Lift the metal side cover, rear side first, off the unit (2). Figure 2-4 Removing the metal side cover Replacing the Metal Side Cover and Side Access Panel To replace the metal side cover: Slip the front edge of the metal side cover under the lip on the chassis and lower the cover until it snaps into place (1). -
Page 20: Installing Thin Client Options
Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 12 ● Removing and Replacing the Battery on page 13 Installing the USB Device Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware. -
Page 21: Removing And Replacing The Battery
Removing and Replacing the Battery Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware. WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. -
Page 22: External Drives
External Drives Various external USB drives are available as options for HP thin clients. For more information about these drives, visit http://www.hp.com and search for the specific thin client model, or refer to the instructions that accompany the option. For more information about available options, visit the HP Web site http://www.hp.com and search for the specific thin client model. -
Page 23: Mounting The Thin Client
Mounting the Thin Client HP Quick Release If your thin client does not have VESA mounting holes, you must obtain and install the optional side panels with VESA mounting holes and HP Quick Release. This thin client incorporates four mounting points on each side of the unit. These mounting points follow the VESA (Video Electronics Standards Association) standard, which provides industry-standard mounting interfaces for Flat Displays (FDs), such as flat panel monitors, flat displays, and flat TVs. - Page 24 To use the HP Quick Release with a VESA-configured thin client: Using four 10 mm screws included in the mounting device kit, attach one side of the HP Quick Release to the thin client as shown in the following illustration. Figure 3-2 Connecting the HP Quick Release to the thin client Using four screws included in the mounting device kit, attach the other side of the HP Quick Release...
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Page 25: Supported Mounting Options
Slide the side of the mounting device attached to the thin client (1) over the other side of the mounting device (2) on the device on which you want to mount the thin client. An audible 'click' indicates a secure connection. Figure 3-4 Connecting the thin client NOTE:... - Page 26 Figure 3-6 Thin client mounted on back of monitor stand ● You can mount the thin client on a wall. Figure 3-7 Thin client mounted on wall ● You can mount the thin client under a desk. Figure 3-8 Thin client mounted under desk Chapter 3 Mounting the Thin Client...
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Page 27: Non-Supported Mounting Option
Non-supported Mounting Option CAUTION: Mounting a thin client in an non-supported manner could result in failure of the HP Quick Release and damage to the thin client and/or other equipment. Do not mount the thin client on a flat panel monitor stand, between the panel and the stand. Figure 3-9 Unsupported mounting position—thin client between stand and monitor HP Quick Release... -
Page 28: Bios Settings, (F10) Utility
BIOS Settings, (F10) Utility Using the BIOS Settings VIA Eden processors and the VIA VX800 chipset are used in the t5145, t5540, t5545 and t5630/t5630w products. Changing BIOS Settings from the repset utility Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility . -
Page 29: Changing Bios Settings Using The F10 Utility
Halt On All, but Keyboard No Errors Security Option Setup Always USB Keyboard Support Enabled Disabled USB Mouse Support Disabled Enabled NOTE: Settings that can be controlled from the operating system with repset can also be controlled remotely by sending the client an Altiris job that uses the repset tool to apply the setting changes. Changing BIOS Settings Using the F10 Utility Turn on or restart the thin client. -
Page 30: Setup Utility-System Information
Setup Utility—System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration. Table 4-2 Setup Utility—System Information Option Description Product Name (view only) Processor Type (view only) Processor Speed (view only) Amount of flash memory (view only) Memory size (view only) System ROM... -
Page 31: Setup Utility-Integrated Peripherals
Table 4-4 Setup Utility—Advanced BIOS Features (continued) Security Option Select whether the Password is required every time the system boots or only when you enter Setup. Default is Setup. POST Delay (secs) Set a delay that is added to POST to allow more time to press to enter the Setup Utility. -
Page 32: Setup Utility-Power Management Setup
Setup Utility—Power Management Setup Table 4-6 Setup Utility—Power Management Setup Option Description PWRON After PWR- When power is lost and comes back, the option determines what power state the system should go Fail to. Options are Off, On, and Former-Sts. Default is Former-Sts. Wake on PME Enable/disable system wakeup capability for OnBoard LAN device and PCI card. -
Page 33: Diagnostics And Troubleshooting
Diagnostics and Troubleshooting LEDs Table 5-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. -
Page 34: Power-On Sequence
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes VGA software. Initializes and configures all PCI devices. -
Page 35: Beep Codes
Beep Codes If there are no video errors, the system goes directly to POST messages. Beep Code Description 1 long, 2 short A video error has occurred and the BIOS cannot initialize the video screen to display any additional information. 1 long, 3 short System running in boot block recovery mode. -
Page 36: Troubleshooting
Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 5-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating Ensure that the following connectors are securely plugged into the thin client unit: problems. -
Page 37: Diskless (No-Flash) Unit Troubleshooting
Table 5-4 Power-On Troubleshooting (continued) A newly connected unknown USB An unknown USB peripheral may be connected and disconnected to a running peripheral does not respond or USB platform as long as you do not reboot the system. If problems occur, disconnect peripherals connected prior to the newly the unknown USB peripheral and reboot the platform. - Page 38 If you are running in a Linux environment go to step 3. If you are running in an MS RIS PXE environment press the key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE.
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Page 39: Troubleshooting Flowcharts
Troubleshooting Flowcharts Initial Troubleshooting Start Intial Troubleshooting Go to Is there No Power power? Go to Is there No Video video? Go to Beeps, Error Messages LEDs, or error Go to Is the OS No OS Loading loading? Go to next page t5000 Troubleshooting Flow Chart Troubleshooting... -
Page 40: Initial Troubleshooting Part 2
Initial Troubleshooting Part 2 Continued from Initial Troubleshooting Go to Keyboard/ Non-functioning mouse pointing device or working? keyboard Go to No internal working? network connector Audio Go to No audio working? Windows desktop Go to displayed but No IP address can't connect? Boot in Go to... -
Page 41: No Power, Part 1
No Power, Part 1 No Power, Part 1 No Power (Power LED is off) Is power cord Plug power cord into connected from power brick and power source, source to brick and then from brick to brick to system? system. Ensure power strip or Using power UPS is turned on. -
Page 42: No Power, Part 2
No Power, Part 2 No Power, continued No Power, Part 2 Plug directly into AC outlet Power Done LED on? Reseat AC adapter in thin client and at power source Done Power Try different Power outlet outlet active? Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3... -
Page 43: No Power, Part 3
No Power, Part 3 No Power, Part 2 continued No Power, Part 3 Replace power cord Power Done Is the power brick light Replace the power brick Call your local HP Call Center for a diagnosis. To locate a local phone Power number, visit the HP Web site at: http://www.hp.com/cgi-... -
Page 44: No Video, Part 1
No Video, Part 1 No Video Part 1 Go to Beeps Error Messages Contrast and Green LED color? Monitor brightness LED on? (note 1) turned up. Amber Turn contrast and brightness up Video adapter connected? Go to (note 2) No Video, Part 2 Plug in, turn on, and return Initial Troubleshooting Note:... -
Page 45: No Video, Part 2
No Video, Part 2 No Video continued No Video Part 2 Reconnect Monitor monitor to Video plugged in Done thin client and turned (note 3) Replace monitor Note: Plug in and turn 3. Turn off and unplug thin client on monitor before reconnecting cables. -
Page 46: No Video, Part 3
No Video, Part 3 No Video Part 2 continued No Video Part 3 Caution: Power is continuous to the system Turn off power, board and power supply even when the power disconnect power switch is turned off. To prevent damage to the cord, and open unit, disconnect the power cord from the power the computer. -
Page 47: No Video, Part 4
No Video, Part 4 Caution: Power is continuous to the system No Video Part 3 continued board and power supply even when the power No Video Part 4 switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning Restart computer disassembly procedures. -
Page 48: Error Messages
Error Messages Caution: Power is continuous to the system Error Messages board and power supply even when the power switch is turned off. To prevent damage to the unit, disconnect the power cord from the power Beeps, CPU or source or the unit before beginning Keyboard Lights, or disassembly procedures. -
Page 49: No Os Loading
NO OS Loading NO OS Loading Factory recommended booting priority: (IDE Flash LED 1. USB device Blinking Green) 2. Flash 3. Network OS not loading from: Flash. Go to OS Not Loading from Flash Network. Go to No Internal Network Connection Note: If USB diskette drive present and diskette installed, system will not... -
Page 50: Os Not Loading From Flash
OS Not Loading from Flash * Not for diskless models OS not loading from flash* (IDE LED not blinking) Boot Done from Using t5000 F10 Setup, Flash? change boot priority to factory defaults. 1. USB Device Restore image using 2. Flash* the Recovery process. -
Page 51: Non-Functioning Pointing Device Or Keyboard
Non-Functioning Pointing Device or Keyboard Non-functioning Pointing Device or Keyboard Keyboard Pointing device or Done or mouse keyboard not operating working? properly. Reseat keyboard or Disconnect the non- mouse and disconnect functioning device other devices. and attach a known working keyboard/ mouse to the system. -
Page 52: No Internal Network Connection
No Internal Network Connection No Internal Network Note: Yellow or green LED on Connection NIC connector indicates an active jack. Keyboard Replace cable or or mouse have jack activated. working? Reimage using configured recovery process. in OS? Done Call your local HP Call Center for a diagnosis. -
Page 53: No Audio
No Audio No Audio Is Volume Control or Media Player muted? If so, change the setting. Audio? Done Are speaker connectors in correct jacks? Try both audio jacks. Restore image using the Recovery process. Audio? Audio? Done In Control Panel's Sound and Audio, does the Audio tab Take the following actions: indicate whether the unit sees... -
Page 54: No Ip Address
No IP Address No IP Address Done Thin client have a valid IP address? Service the unit. Note: Refer to the Warranty for coverage information. Ping Done Loopback Thin client Reimage device have a valid using restore IP address? Ping Gateway Reboot unit and server. -
Page 55: Booting In Continuous Loop
Booting in Continuous Loop Booting in Continuous Loop Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check "Amount of Flash memory" in system information table. Reboot the thin client Boot If you are using XPe OS, disable the Service the unit. -
Page 56: Restoring The Flash Image
Restoring the Flash Image System Requirements To create a recovery device for the purpose of reflashing or restoring the software image on the DOM (Disk On Module of ATA Flash), you will need the following: ● A computer running Microsoft Windows 2000 Professional or Microsoft Windows XP Professional ●... -
Page 57: Creating An Iso Image
During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. To prevent loss of data, be sure that you have saved any user-created data from the flash drive. During the first restart of the thin client following the restore process, it may take approximately 15 minutes to unbundle the software before the Windows Desktop is displayed. -
Page 58: Unpacking The Image And Tools For Deployment
Unpacking the Image and Tools for Deployment Click Deployment. When prompted, select the destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there are three new files: IBR.EXE (the image restoration utility), FLASH.xx (the OS image), and README.TXT NOTE: Linux uses the file name FLASH.DD while other operating system images use FLASH.IMG... -
Page 59: Appendix A Specifications
Specifications Table A-1 HP Compaq t5630/t5630w/t5545 Thin Client Dimensions 52.07 mm 2.05 in. Width (front to back) 209.55 mm 8.25 in Height (with stand) 219.70 mm 8.65 in Height (without stand) 215.90 mm 8.50 in. Depth Approximate Weight 1.54 kg 3.40 lb Temperature Range (fanless design)* Operating**... - Page 60 Table A-1 HP Compaq t5630/t5630w/t5545 Thin Client (continued) Rated Output Current (maximum) 4.16 A 4.16 A Output Voltage +12 V DC +12 V DC Appendix A Specifications...
- Page 61 Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >...
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Page 62: Appendix C Configuring A Pxe Server
Configuring a PXE Server Prerequisites The services listed below must be running, and they may be running on different servers: ● Domain Name Service (DNS) ● Active Directory DHCP ● Remote Installation Services (RIS) on Microsoft Windows 2000 Server This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. -
Page 63: Configuring Remote Installation Services
Type the IP address of your RIS PXE server, and then click OK. Click OK. Log off from the DHCP Server. Configuring Remote Installation Services Use the default option to have RIS install on second hard drive (D:\ or E:\). Click Start >... -
Page 64: Ris Menu
RIS Menu Install the RIS menu of your choice. Configure the RIS menu. Refer to the help file provided by the RIS menu for instructions on creating a network bootable diskette and RIS menu for PXE. Creating Network Bootable Disk to Map Drives Create a network boot disk to map drives. -
Page 65: Appendix D Ftp Update
FTP Update HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running the Windows XP Embedded or Windows Embedded Standard (WES) operating system. FTP Image Update is only provided on the t5630/t5630w with the latest HP XPe or WES image. For FTP Image Update to function properly, it requires the following available free space on the client: ●... -
Page 66: Description
Description The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system. Host Settings There are two ways to specify host settings: You can manually enter settings by clearing the Get Host Settings from DHCP server check box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes. -
Page 67: Select Image To Update
Select Image to Update Once the host settings are entered, either manually or automatically through DHCP, then click the Refresh Image List button to make the applet query the FTP share for all XPe images whose targeted BIOS families match the one of the current thin client system, and fill in the drop-list combo box to the left of the button. - Page 68 Appendix D FTP Update...
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Page 69: Appendix E System Bios
System BIOS Restoring a Corrupt BIOS If the BIOS on the thin client is corrupt, the BIOS must be restored before the thin client will boot to the operating system. To restore the BIOS, you will need the following: ● An external USB diskette drive or USB flash drive connected to the thin client ●... -
Page 70: Updating A Bios
Power on the thin client. At power on, the BIOS is automatically restored from the diskette or USB flash drive. WARNING! Do not turn off power or attempt to reboot the thin client during the recovery process. While this procedure is primarily used to recover systems with corrupt BIOS, it can also be used to locally update a system BIOS. -
Page 71: Appendix F Electrostatic Discharge
Electrostatic Discharge A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. Preventing Electrostatic Damage To prevent electrostatic damage, observe the following precautions: ●... -
Page 72: Index
Index diagnostics and MultiBay diskette drive 14 access panel troubleshooting 25 rubber feet 4 removing 10 dimensions 51 stand 5 replacing 11 diskette drive 14 thin client onto HP Quick adding an image restore tool 53 diskless troubleshooting 29 Release 15 altitude specifications 51 download hardware drivers 8 USB devices 8, 12... - Page 73 POST error messages 27 removing cover 8 USB drive options 14 power and IDE flash activity replacing cover 9 USB ports LEDs 25 security location 2, 4 power button location 2 cable routing slot 12 secure 3 power connector location 4 USB devices 12 power LED location 2 serial connector location 4...