Solving Software Problems; Contacting Customer Support - HP Pro 3330 Maintenance And Service Manual

Solving Software Problems

Most software problems occur as a result of the following:
●
The application was not installed or configured correctly.
●
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Table D-19 Solving Software Problems
Computer will not continue and no HP logo screen has appeared.
Cause
POST error has occurred.
Computer will not continue after HP logo screen has appeared.
Cause
System files may be damaged.
"Illegal Operation has Occurred" error message is displayed.
Cause
Software being used is not Microsoft-certified for your
version of Windows.
Configuration files are corrupt.

Contacting Customer Support

For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.
Solution
Observe the beeps and LED lights on the front of the
computer. See Appendix A,
on page 138 to determine possible causes.
See the Restore Kit or the Worldwide Limited Warranty for
terms and conditions.
Solution
Use recovery diskette to scan hard drive for errors.
Solution
Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).
If possible, save all data, close all programs, and restart the
computer.
Solving Software Problems 185
POST Error Messages