HP Pro 3330 Maintenance And Service Manual
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HP Pro 3330 Maintenance And Service Manual

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Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3330 Small Form Factor

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  • Page 1 Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3330 Small Form Factor...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3330 Small Form Factor First Edition (September 2011) Document Part Number: 670582-001...

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Identifying the Chassis ......................... 1 Serviceability Features ......................... 1 Feature Overview ..........................2 Microtower Components ........................3 Small Form Factor Components ......................4 2 Installing and Customizing the Software ...................... 5 Installing the Operating System ......................5 Downloading Microsoft Windows Updates ...................
  • Page 6 Drives ..........................28 Misc Boards ........................29 Sequential Part Number Listing ..................29 5 Serial ATA (SATA) Drive Guidelines and Features ..................32 SATA Hard Drives ..........................32 SATA Hard Drive Cables ........................32 SATA Data Cable ......................32 SMART ATA Drives ..........................33 Hard Drive Capacities ........................
  • Page 7 Removing Memory Modules ....................49 Expansion Cards ..........................51 Cable Management ..........................57 Cable Connections ......................58 Drives ..............................59 Drive Positions ........................60 Installing Additional Drives ....................61 System Board Drive Connections ..............62 Removing an Optical Drive ................63 Removing a Hard Drive ..................
  • Page 8 Processor ............................121 Power Supply ........................... 123 System Board ........................... 126 Battery .............................. 127 Appendix A Connector Pin Assignments ....................129 Ethernet BNC ........................... 129 USB ..............................129 Microphone ............................129 Headphone ............................129 Line-in Audio ............................ 130 Line-out Audio ..........................130 4-Pin Power (for CPU) ........................
  • Page 9 Solving Printer Problems ........................169 Solving Keyboard and Mouse Problems ..................170 Solving Hardware Installation Problems ................... 171 Solving Network Problems ....................... 173 Solving Memory Problems ....................... 177 Solving Processor Problems ......................178 Solving CD-ROM and DVD Problems ....................179 Solving USB Flash Drive Problems ....................

  • Page 11: Product Features

    Product Features Identifying the Chassis HP Pro 3330 Series MT HP Pro 3330 SFF NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide.

  • Page 12: Feature Overview

    Feature Overview The HP Pro 3330 series includes the following features: Microtower chassis: ● Choice of Intel® processors ● Chipset: Intel H61 ● Integrated graphics: Intel HD ● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model) ●...

  • Page 13: Microtower Components

    ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Genuine Windows 7 versions or RedFlag Linux Microtower Components Table 1-1 Microtower Components (2) external 5.25” drive bays for optional optical (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI slots drives External 3.5”...

  • Page 14: Small Form Factor Components

    Small Form Factor Components Table 1-2 Microtower Components External 5.25” drive bay for optical drive Power Supply Internal 3.5” hard drive bay USB Scroll Mouse Rear I/O includes: (1) PCIe x1 slot, (1) PCIe x16 HP USB Standard Value Keyboard slot, (2) PCI slots, (4) USB 2.0 ports;...

  • Page 15: Installing And Customizing The Software

    Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system.

  • Page 16: Installing Or Upgrading Device Drivers (Windows Systems)

    In Windows XP, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from http://www.microsoft.com, click Yes to install the program. Follow the instructions on the Microsoft Web site to scan for updates and install critical updates and service packs.

  • Page 17: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 18: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down > Restart.
  • Page 19 Table 3-2 Computer Setup—File (continued) System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 20: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number.
  • Page 21 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.

  • Page 22: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 23 USB Port 1 ◦ USB Port 2 NOTE: The HP Pro 3330/3380 includes a USB port disable feature that when enabled, requires that you perform the following steps to enable USB ports. From the top F10 Setup menu, press Ctrl+U to access the screen to allow you to enable the ports.
  • Page 24 Table 3-4 Computer Setup—Security (continued) System IDs Allows you to view: ● Product Name ● Serial number ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ●...

  • Page 25: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management (some processor voltage and frequency when the current software load does not require the full models) capabilities of the processor.

  • Page 26: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST messages (enable/disable). Default is disabled. ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: ◦...

  • Page 27: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Num Lock State at Power-On (off/on). Default is off. ● Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled. ●...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower (MT) Chassis Spare Parts Computer Major Components Item Description Spare part number Access panel 657104-001 Front bezel For use in the People's Republic of China 670439-AA1 For use on 3330 models 668571-001 Power supply 300W...
  • Page 29 Item Description Spare part number 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2390, 2.7 GHz, 3-MB L3 cache...

  • Page 30: Cables

    Cables Item Description Spare part number Power switch/LED assembly 657105-001 SATA cable, 165 mm 657102-001 SATA cable, 370 mm (not illustrated) 656833-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 Chapter 4 Illustrated parts catalog...

  • Page 31: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 657103-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668572-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001 Card reader, bezel blank 657853-001 Card reader, bezel 657854-001 Mouse PS2, optical, black...

  • Page 32: Drives

    Drives Description Spare part number Hard drive 1-TB, 7200-rpm, 6G 636930-001 750-GB, 7200-rpm, 6G 639363-001 500-GB, 7200-rpm, 6G 636929-001 250-GB, 7200-rpm, 6G 636927-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Bezel, optical drive 657852-001...
  • Page 33 Spare part Description number 575437-001 Power supply, 300W, 85% efficient 581599-001 16X SATA DVD±RW drive 581600-001 16X SATA DVD±RW drive 585157-001 Memory module, 4-GB, PC3 10600, 1333-MH 617030-001 Blu-ray BD-RW SuperMulti DL Drive with LightScribe 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632827-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 635802-001...
  • Page 34 Spare part Description number 657111-001 Intel Core i5 2310 processor (2.9-GHz, 6-MB L3 cache) 657401-001 DVI to VGA adapter, HF 657852-001 Bezel, optical drive 657853-001 Card reader bezel blank 657854-001 Card reader bezel 663099-001 System board for use in 3330 models 666330-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 663349-001...

  • Page 35: Small Form Factor (Sff) Chassis Spare Parts

    Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number Access panel 656832-001 Front bezel 669569-001 Power supply 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) 663099-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 585157-001 2-GB...
  • Page 36 Item Description Spare part number 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2390, 2.7 GHz, 3-MB L3 cache 663349-001 2310, 2.9 GHz, 6-MB L3 cache 657111-001 Intel Core i3 processors: 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2105, 3.1 GHz, 3-MB L3 cache 655970-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001...

  • Page 37: Cables

    Cables Item Description Spare part number Power switch/LED assembly 656984-001 SATA cable, 370 mm 656833-001 SATA cable, 165 mm (not illustrated) 657102-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 Small Form Factor (SFF) Chassis Spare Parts...

  • Page 38: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 656834-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668570-001 Mouse (not illustrated) PS2, optical, black 537748-001 USB, laser, black 570580-001 USB, optical, black 537749-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001...

  • Page 39: Misc Boards

    Description Spare part number 1-TB, 7200-rpm 636930-001 750-GB, 7200-rpm 639363-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 Optical drive 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Misc Boards Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter 637996-001...
  • Page 40 Spare part Description number 632827-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 635802-001 Memory module, 1-GB, PC3 10600, 1333-MHz 635803-001 Memory module, 2-GB, PC3 10600, 1333-MHz 636917-001 USB powered speakers 636927-001 250 GB, 7200 rpm SATA hard drive, 6G 636929-001 500 GB, 7200 rpm SATA hard drive, 6G 636930-001...
  • Page 41 Spare part Description number 660261-001 Feet 663099-001 System board 663349-001 Intel Core i5 2390 processor (2.7 GHz, 3-MB L3 cache) 665224-001 Power supply, 270W 666330-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 666885-001 Speaker with rubber rivets 666890-001 Intel Pentium Dual-Core G440 processor (1.6 GHz, 1-MB L3 cache) 666891-001 Intel Pentium Dual-Core G530 pricessor (2.4 GHz, 2-MB L3 cache)

  • Page 42: Serial Ata (Sata) Drive Guidelines And Features

    Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)

  • Page 43: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 44: Routine Care And Disassembly Preparation

    Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 45: Preventing Electrostatic Damage To Equipment

    Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

  • Page 46: Personal Grounding Methods And Equipment

    Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 47: Operating Guidelines

    ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 48: Routine Care

    Routine Care General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. Always unplug the computer when cleaning with liquids or damp cloths.

  • Page 49: Cleaning The Monitor

    CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out.

  • Page 50: Screws

    Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 51 WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.

  • Page 52: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 53: Access Panel

    Access Panel Description Spare part number Access panel 657104-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access panel screw Access Panel...
  • Page 54 Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps.

  • Page 55: Front Bezel

    Front Bezel Description Spare part number Front bezel for use on 3330 models 668571-001 Front bezel for use only in the People's Republic of China 670439-AA1 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 56 Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 57: Memory

    Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs There are two DIMM slots on the system board. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 58: Populating Dimm Sockets

    For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant ● 1.5 volt DDR3-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support CAS latency 9 DDR3 1333 MHz (9-9-9 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ●...

  • Page 59: Removing Memory Modules

    Removing Memory Modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.
  • Page 60 Remove the memory module from the socket. Figure 7-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each channel.

  • Page 61: Expansion Cards

    Expansion Cards Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 AATI Radeon HD 6450 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 666330-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001...
  • Page 62 NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 63 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-9 Removing the slot cover screw Figure 7-10 Opening the slot cover lock...
  • Page 64 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, you must remove the metal slot cover on the rear panel that covers the expansion slot.
  • Page 65 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components.
  • Page 66 To install an expansion card, locate where the card will be seated inside the computer. Figure 7-13 Expansion slot locations Hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis.

  • Page 67: Cable Management

    Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.

  • Page 68: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...

  • Page 69: Drives

    Drives Description Spare part number DVD-ROM drive 581599-001 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Bezel, optical drive 657852-001 1 TB, 7200 rpm SATA hard drive, 6G 636930-001 750 GB, 7200 rpm SATA hard drive, 6G 639363-001 500 GB, 7200 rpm SATA hard drive, 6G 636929-001...

  • Page 70: Drive Positions

    Drive Positions Figure 7-15 Drive Positions Two 5.25-inch external drive bays for optical drives One 3.5-inch external drive bay for media card reader Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup.

  • Page 71: Installing Additional Drives

    Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ●...

  • Page 72: System Board Drive Connections

    System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-16 System Board Drive Connections Table 7-3 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white...

  • Page 73: Removing An Optical Drive

    Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).
  • Page 74 Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-18 Pushing the optical drive Push the optical drive slightly forward. Figure 7-19 Pushing the optical drive Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 75 Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-20 Disconnecting the power and data cables Slide the drive out of the computer. Figure 7-21 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, slide the drive back until the hole on the drive aligns with the alignment hole on the computer.

  • Page 76: Removing A Hard Drive

    Figure 7-22 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
  • Page 77 Locate hard disk drive in the computer. Figure 7-23 Hard drive location Drives...
  • Page 78 Remove the two screws that secure the hard drive cage to the computer. Figure 7-24 Removing the hard drive cage screws Press the latch at the side of the hard drive cage to release it. Figure 7-25 Releasing the hard drive cage Chapter 7 Removal and Replacement Procedures –...
  • Page 79 Lift the cage partially out of the computer. Figure 7-26 Lifting the hard drive cage Disconnect the cables from the of the hard drive. Figure 7-27 Disconnecting the hard drive cables Drives...
  • Page 80 The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 81 Slide the hard drive out of the cage. Figure 7-28 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage.
  • Page 82 Figure 7-30 Disconnecting the hard drive cables Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...

  • Page 83: Front I/O And Usb Panel Housing Assembly

    Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly 668572-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 45).
  • Page 84 Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-32 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures –...

  • Page 85: Power Switch/Led Assembly

    Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 45).
  • Page 86 Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-34 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures.

  • Page 87: System Fan

    System Fan Description Spare part number 657103-001 Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43). Lay the computer on its side with the rear facing toward you. Remove the four Phillips screws that secure the fan to the chassis. Figure 7-35 Removing the fan screws System Fan...
  • Page 88 Disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: System board appearance may vary. Figure 7-36 Removing the fan To install the fan, reverse the removal procedures.

  • Page 89: Speaker

    Speaker Description Spare part number Speaker with rubber rivets 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 42).

  • Page 90: Fan Sink Assembly

    While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 7-38 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.
  • Page 91 Disconnect the fan sink cable from the white system board connector labeled CPU FAN. Figure 7-39 Removing the fan sink (fan sink appearance may vary) Lift the fan sink from the processor and set it on its side to keep from contaminating the work area with thermal grease.

  • Page 92: Processor

    Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2390, 2.7 GHz, 3-MB L3 cache 663349-001 2310, 2.9 GHz, 6-MB L3 cache 657111-001...
  • Page 93 If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
  • Page 94 NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Chapter 7 Removal and Replacement Procedures –...

  • Page 95: Power Supply

    Power Supply Description Spare part number Power supply, 300W 656721-001 Power supply, 300W, 85% efficient 575437-001 Power supply, 250W, non-PFC 453035-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
  • Page 96 Remove the four screws that secure the power supply to the rear chassis. Figure 7-42 Power supply screws Inside of the unit, press the power supply release latch on the chassis base (1). Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3).

  • Page 97: System Board

    System Board Description Spare part number System board for use in 3330 models (includes thermal material) 663099-001 When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...

  • Page 98: Battery

    NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. NOTE: After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files.
  • Page 99 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Replace the computer access panel. Plug in the computer and turn on power to the computer.

  • Page 100: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 101 Remove the Torx screw that secures the access panel to the computer. Figure 8-1 Removing the access panel screw Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure.

  • Page 102: Front Bezel

    Front Bezel Description Spare part number Front bezel 668569-001 Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Access Panel on page 90). Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel Rotate the bezel off the chassis.

  • Page 103: Memory

    Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.

  • Page 104: Populating Dimm Sockets

    Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Insertion Order XMM1 socket, Channel A Black...

  • Page 105: Removing Dimms

    populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 106 Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 107 To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE:...

  • Page 108: Expansion Card

    Expansion Card Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 666330-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001...
  • Page 109 To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Access Panel on page 90). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 110 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 111 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.

  • Page 112: Cable Management

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...

  • Page 113: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...

  • Page 114: Drives

    Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 1 TB, 7200 rpm SATA hard drive 636930-001 750 GB, 7200 rpm SATA hard drive 639363-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001...

  • Page 115: Removing Drives

    Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ●...
  • Page 116 If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw Return the drive to its normal position. 106 Chapter 8 Removal and Replacement Procedures –...

  • Page 117: Removing The Hard Drive

    Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 118 On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive 108 Chapter 8 Removal and Replacement Procedures –...
  • Page 119 Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables Remove the hard drive from the computer. Figure 8-21 Removing the hard drive Drives 109...

  • Page 120: Power Switch

    Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws).
  • Page 121 From the inside of the computer, remove the power switch cable from the tabs on the computer floor. Figure 8-23 Removing the power switch cable Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis.

  • Page 122: Front Usb Assembly

    Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis. Figure 8-25 Removing the power switch To install the power switch, reverse the removal procedure. Front USB Assembly Description Spare part number...
  • Page 123 Remove the cables from the clip on the base pan of the computer. Figure 8-26 Removing the cables from the clip From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw Front USB Assembly 113...
  • Page 124 Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-28 Disengaging the front USB assembly Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. 114 Chapter 8 Removal and Replacement Procedures –...

  • Page 125: Speaker

    Speaker Description Spare part number Speaker 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 42). Remove the access panel (Access Panel on page 43).

  • Page 126: Fan Assembly

    While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.
  • Page 127 Lift the fan assembly up and out of the computer (3). Figure 8-31 Removing the fan Fan Assembly 117...
  • Page 128 if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. 118 Chapter 8 Removal and Replacement Procedures –...

  • Page 129: Fan Sink

    Fan Sink Description Spare part number Fan sink 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. Prepare the computer for disassembly (Preparation for Disassembly on page 90).
  • Page 130 Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.

  • Page 131: Processor

    Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2390, 2.7 GHz, 3-MB L3 cache 663349-001 2310, 2.9 GHz, 6-MB L3 cache 657111-001...
  • Page 132 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

  • Page 133: Power Supply

    NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Spare part number...
  • Page 134 From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws 124 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
  • Page 135 On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3).

  • Page 136: System Board

    System Board Description Spare part number System board (includes thermal material) 663099-001 The system board is secured to the computer with six screws. Prepare the computer for disassembly (Preparation for Disassembly on page 90). Remove the access panel (Access Panel on page 90).

  • Page 137: Battery

    NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
  • Page 138 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Replace the computer access panel. Plug in the computer and turn on power to the computer.

  • Page 139: Appendix A Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...

  • Page 140: Line-In Audio

    Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground 4-Pin Power (for CPU) Connector and Icon Signal +12V CPU -12V CPU...

  • Page 141: Monitor

    Monitor Connector and Icon Signal Signal Red Analog +5V (fused) Green Analog Ground Blue Analog Not used Not used DDC Serial Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Serial Clock Ground Serial Interface, Powered and Non-Powered Connector and Icon Signal Carrier Detect (12V if powered) Receive Data...

  • Page 142: Dvi Connector

    DVI Connector Connector and Icon Signal Signal T.M.D.S. Data2– T.M.D.S. Data3+ T.M.D.S. Data2+ +5V Power T.M.D.S. Data2/4 Shield Ground (for +5V) T.M.D.S. Data4– Hot Pug Detect T.M.D.S. Data4+ T.M.D.S. Data0– DDC Clock T.M.D.S. Data0+ DDC Data T.M.D.S. Data0/5 Shield No Connect T.M.D.S.

  • Page 143: 24-Pin Power

    24-Pin Power Connector Signal Signal Signal Signal +3.3V +3.3V +3.3V –12V open +5 Vaux +12V PSON +12V +3.3V 24-Pin Power 133...

  • Page 144: Pci Express

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Signal Signal Signal Signal Signal PRSNT1 JTAG3 PERST# PERp0 PERp1 +12V JTAG4 PERn0 PERn1 +12V JTAG5 REFCLK+ +3.3V REFCLK- RSVD JTAG2 +3.3V PERp2 PERn(2) PERn4 RSVD PERp7 RSVD PERp6 PERn7 PERp3...

  • Page 145: Pci Express

    PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Signal Signal Signal Signal Signal +12V SMDAT WAKE# +12V RSVD RSVD +3.3 V PETp2 PETp1 JTAG1 PETp0 PETn2 PETn1 SMCLK 3.3vAux PETn0 PRSNT2# PETp6 PETn7 PETp3 PETp5 PRTn6 PETn3 PETp4 PETn5...

  • Page 146: Appendix B Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 147: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 148: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 149 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 110-Out of Memory Space for Option ROMs Recently added PCI expansion card If a PCI expansion card was recently contains an option ROM too large to added, remove it to see if the problem download during POST.
  • Page 150 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 213-Incompatible Memory Module in A memory module in memory socket Verify proper memory module type. Memory Socket(s) X, X, ... identified in the error message is missing Try another memory socket.
  • Page 151 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 512-Chassis, Rear Chassis, or Front Chassis, rear chassis, or front chassis fan is Reseat chassis, rear chassis, or front Chassis Fan not Detected not connected or may have malfunctioned. chassis fan.
  • Page 152 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1151-Serial Port A Address Conflict Both external and internal serial ports are Remove any serial port expansion Detected assigned to COM1. cards. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 186.)
  • Page 153 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 154 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
  • Page 155 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key Reboot the computer. mismatch version is not a valid version for the current ME If the error persists and system BIOS firmware.

  • Page 156: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 157 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes three Processor not installed Check to see that the processor is present. times, once every second, (not an indicator of bad Reseat the processor.
  • Page 158 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes System board failure Replace the system board. seven times, once every (ROM detected failure second, followed by a two prior to video). second pause.
  • Page 159 Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes The current processor Install a TXT capable processor. eleven times, once every does not support a Disable TXT in the Computer Setup (F10) second, followed by a two feature previously utility.

  • Page 160: Appendix D Troubleshooting Without Diagnostics

    Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

  • Page 161: Helpful Hints

    Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ●...

  • Page 162: Solving General Problems

    ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB device) from the system before turning it on. ●...
  • Page 163 Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date NOTE: Connecting the computer to a live AC outlet and time).
  • Page 164 Table D-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.

  • Page 165: Solving Power Problems

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage.

  • Page 166: Solving Diskette Problems

    Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 167 Table D-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking click Check Now. In Microsoft Windows Vista and Windows 7, right-click Start, click Explore, and right-click on a drive.
  • Page 168 Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS-DOS prompt: FORMAT A: /F:1440 Disk may be write-protected. Open the locking device on the diskette.

  • Page 169: Solving Hard Drive Problems

    Table D-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. Run Computer Setup and enable USB device in Storage > Boot Order. Run Computer Setup and enable USB device in Storage >...
  • Page 170 Table D-4 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution The system may not have automatically recognized a newly See reconfiguration directions in the Solving Hardware installed device. Installation Problems on page 171 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup.
  • Page 171 Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden Run the Computer Setup utility and ensure Device Available in Computer Setup. is selected for the device's SATA port in Security > Device Security.

  • Page 172: Solving Media Card Reader Problems

    The removable hard drive enclosure is beeping and the green LED is flashing. Cause Solution Fan failure alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista.

  • Page 173: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windows Vista/Windows 7), right-click on the corresponding drive icon, and select Eject. Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing...
  • Page 174 Table D-6 Solving Display Problems (continued) Blank screen (no video). Cause Solution Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
  • Page 175 Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board.
  • Page 176 Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected.

  • Page 177: Solving Audio Problems

    Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may Select the monitor’s Auto-Adjustment option in the be unable to correctly interpret the output synchronization of monitor’s on-screen display menu.
  • Page 178 Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume.

  • Page 179: Solving Printer Problems

    Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format.

  • Page 180: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.

  • Page 181: Solving Hardware Installation Problems

    Cursor will not move using the arrow keys on the keypad. Cause Solution Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup.
  • Page 182 WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

  • Page 183: Solving Network Problems

    Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
  • Page 184 Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Saving. S5 Wake on LAN is disabled.
  • Page 185 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system via Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site.
  • Page 186 Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration. parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed.

  • Page 187: Solving Memory Problems

    System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings).

  • Page 188: Solving Processor Problems

    Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) Delete any TSRs that you do not need. are installed. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer.

  • Page 189: Solving Cd-Rom And Dvd Problems

    Power LED flashes Red eleven times, once every second, followed by a two second pause. Cause Solution The current processor does not support a feature previously Install a TXT capable processor. enabled on this system. Disable TXT in the Computer Setup (F10) utility. Reinstall the original processor.
  • Page 190 CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country.

  • Page 191: Solving Usb Flash Drive Problems

    Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table D-16 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.

  • Page 192: Solving Internet Access Problems

    Table D-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. Turn off the computer. Reconnect the device to the front of the computer and restart the computer.
  • Page 193 Table D-18 Solving Internet Access Problems (continued) Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7 information that a Web server can store temporarily with the Select Start >...
  • Page 194 Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows 7 Select Start > Control Panel. Click on Hardware and Sound. Click on Device Manager. Double-click Modems.

  • Page 195: Solving Software Problems

    Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed.

  • Page 196: Appendix E Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 197: Clearing And Resetting The Cmos

    Locate the header and jumper labeled CLR_PASS. NOTE: The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.
  • Page 198 Put the jumper back on pins 2 or 3. Replace the access panel. Reconnect the external equipment. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred.

  • Page 199: Appendix F Backup And Recovery

    Backup and Recovery Windows 7 – Backup and Recovery To protect your information, use Windows® Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points.

  • Page 200: Performing A Recovery

    To create a screen shot: Display the screen you want to save. Copy the screen image: To copy only the active window, press alt+fn+prt sc. To copy the entire screen, press fn+prt sc. Open a word-processing document, and then select Edit > Paste. The screen image is added to the document.

  • Page 201: Using The Windows Recovery Tools

    Using the Windows Recovery Tools To recover information you previously backed up, follow these steps: Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 202: Using A Windows 7 Operating System Dvd (Purchased Separately)

    If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: select Start, right-click Computer, click Manage, and then click Disk Management.

  • Page 203: Appendix G Specifications

    Specifications MT Specifications Table G-1 Specifications Chassis 15.08 in 38.2 cm Height 6.82 in 17.3 cm Width 16.58 in 42.1 cm Depth Approximate Weight 22.0 lb 10.0 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30°...

  • Page 204: Sff Specifications

    SFF Specifications Table G-2 Specifications Chassis 12.77 in 32.5 cm Height 4.98 in 10.4 cm Width 15.61 in 39.7 cm Depth Approximate Weight 13.9 lb 6.3 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30° to 65°C Nonoperating Relative Humidity (noncondensing) 10-90%...

  • Page 205: Index

    Index Symbols/Numerics cleaning 24-pin power pin assignments computer 38 F11 recovery 191 mouse 39 4-pin power pin assignments 130 safety precautions 38 MT spare part number 77 CMOS power supply 39 backing up 186 removal and replacement 77, access panel clearing and resetting 187 79, 115 MT spare part number 43...
  • Page 206 front I/O, power switch assembly line-in audio pin assignments optical drive SFF removal and removing 63 replacement 112 line-out audio pin assignments SFF removal 105 front panel problems 181 spare part numbers 22, 23, optical drive problems 179 general problems 152 Media Card Reader problems overheating, prevention 37 grounding methods 36...
  • Page 207 general 152 PCI card 54, 55 hood sensor removal and hard drive 159 PCI Express card 55 replacement 110 hardware installation 171 SFF expansion card 98 power supply removal and Internet access 182 SFF hard drive 107 replacement 123 keyboard 170 SFF optical drive 105 power supply, spare part Media Card Reader 162...
  • Page 208 temperature control 37 tools, servicing 39 Torx T15 screwdriver 39 USB pin assignments 129 ventilation, proper 37 Wake-on-LAN feature 174 Windows 7 operating system DVD 192 198 Index...

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