Appendix D Troubleshooting Without Diagnostics; Safety And Comfort; Before You Call For Technical Support - HP Pro 3330 Maintenance And Service Manual

D Troubleshooting Without Diagnostics
This chapter provides information on how to identify and correct minor problems, such as diskette
drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter
problems with the computer, refer to the tables in this chapter for probable causes and recommended
solutions.

Safety and Comfort

WARNING!
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.

Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●
Run the HP diagnostic tool.
●
Run the hard drive self-test in Computer Setup. Refer to
for more information.
●
Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A,
Messages on page 138
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and see if the computer functions
properly.
●
If you recently installed new software, uninstall the software and see if the computer functions
properly.
●
Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use "Last Known Configuration."
●
Refer to the comprehensive online technical support at http://www.hp.com/support.
●
Refer to
To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at:
go/ispe.

150 Appendix D Troubleshooting Without Diagnostics

Misuse of the computer or failure to establish a safe and comfortable work environment
for more information.
Helpful Hints on page 151
Computer Setup (F10) Utility on page 7
in this guide.
http://www.hp.com/
POST Error
http://www.hp.com/