Windows 7 are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Select Start > All Programs > HP Safety and Comfort Guide. Accessing User Guides (Linux systems) Locate the desktop icon labeled HP User Manuals and double-click. Select the folder for your language. Select the guide you wish to access. How to Check Warranty and Support Entitlement Your warranty is available on the hard drive (some models).
Before You Call for Technical Support ... 5 Helpful Hints ... 7 Basic Troubleshooting ... 7 HP Support Assistant ... 8 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ... 8 Restore and Recovery ... 8 Microsoft System Restore ... 8 System Recovery ...
If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.
Windows XP Mode for Windows 7 allows you to install and launch Windows XP applications from the Windows 7 taskbar. This feature is available on some computer models only. To set up from a pre-installed Windows 7 desktop, click Start > Windows Virtual PC > Virtual Windows XP and follow the instructions on the screen.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from the HP support center. To obtain the support center telephone number for your region see http://www.hp.com/support/contactHP.
HP Memory Test utility to test memory only. NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of Vision Diagnostics. If running Vision Diagnostics, select the appropriate language and click Continue.
Computer Setup utility. Finding More Information The following publications are available on the computer hard drive. To access the publications, select Start > All Programs > HP User Manuals. NOTE: Not all of the publications listed are included on all models.
● Double-click the HP Support Assistant icon on the Windows 7 desktop and run the automated diagnostics. ● Check the power LED on the front of the computer to see if it is flashing or listen for a series of beeps emanating from the computer.
Basic Troubleshooting You can find troubleshooting information in the comprehensive Maintenance and Service Guide (English only) available under the reference library at http://www.hp.com/support. Select your country and language, select See support and troubleshooting information, enter the model number of the computer, and press Enter.
HP Support Assistant HP Support Assistant is an HP application that helps you maintain the performance of your computer and resolve problems through automated updates and tune-ups, built-in diagnostics, and guided assistance. To access HP Support Assistant, double-click the HP Support Assistant icon on your desktop.
Through the hard disk drive, from the Windows 7 Start menu. Through the hard disk drive, by pressing the Through recovery media that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/support. System Recovery from the Windows 7 Start Menu CAUTION: System Recovery deletes all data and programs you created or installed.
System Recovery begins. After System Recovery is complete, click Finish to restart the computer. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. System Recovery at System Startup CAUTION: System Recovery deletes all data and programs you created or installed.
If the computer works, click the Start button, and then click Shut Down. Or, if the computer is not responding, press and hold the Power button for approximately 5 seconds, or until the computer turns off. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. Press the Power button to turn on the computer.
View or change your computer name and other system settings ● Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer Getting Started ENWW...
To access the centralized PC management location, click Start > Devices and Printers then double- click on the picture of your PC. ENWW Using, Updating, and Maintaining Your PC (Windows 7 Systems)