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HP Pro 3330 Microtower Maintenance & Service Manual

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Maintenance & Service Guide
HP Pro 3330/3380 Microtower
HP Pro 3335/3385 Microtower
HP Pro 3340/3348 Microtower
HP Pro 3330 Small Form Factor

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  Summary of Contents for HP Pro 3330 Microtower

  • Page 1 Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3335/3385 Microtower HP Pro 3340/3348 Microtower HP Pro 3330 Small Form Factor...
  • Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...
  • Page 5: Table Of Contents

    Table of contents 1 Product Features ............................1 Identifying the Chassis ......................... 1 Serviceability Features ......................... 1 Feature Overview ..........................2 Microtower Components ........................3 Small Form Factor Components ......................4 2 Activating and Customizing the Software ....................5 Activating and customizing the software in Windows 7 ................ 5 Activating the Windows operating system ................
  • Page 6 Cables ..........................25 Misc Parts .......................... 26 Drives ..........................27 Misc Boards ........................27 Sequential Part Number Listing ..................28 Small Form Factor (SFF) Chassis Spare Parts .................. 32 Computer major components .................... 32 Cables ..........................34 Misc Parts .......................... 35 Drives ..........................
  • Page 7 7 Removal and Replacement Procedures – Microtower (MT) Chassis ............48 Preparation for Disassembly ......................48 Access Panel ............................49 Front Bezel ............................51 Memory .............................. 53 DDR3-SDRAM DIMMs ...................... 53 Populating DIMM Sockets ....................56 Removing Memory Modules ....................56 Expansion Cards ..........................
  • Page 8 Contacting Customer Support ......................181 Appendix B HP PC Hardware Diagnostics ....................182 Why run HP PC Hardware Diagnostics .................... 182 How to access and run HP PC Hardware Diagnostics ..............183 Downloading HP PC Hardware Diagnostics to a USB device ............184 viii...
  • Page 9 Appendix C Backup and Recovery ......................185 Restoring and recovering in Windows 7 ................... 185 System Restore ....................... 185 System Recovery ......................185 System Recovery when Windows is responding ..........186 System Recovery when Windows is not responding ........187 System recovery using recovery media ............
  • Page 11: Product Features

    Product Features Identifying the Chassis HP Pro 33xx Series MT HP Pro 33xx Series SFF NOTE: The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide.
  • Page 12: Feature Overview

    ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Windows 8, Windows 7, or RedFlag Linux Small form factor chassis: ●...
  • Page 13: Microtower Components

    ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Windows 8, Windows 7, or RedFlag Linux Microtower Components...
  • Page 14: Small Form Factor Components

    (2) PCI slots, (4) USB 2.0 ports; network, DVI-D and VGA video ports, microphone jack, audio in/out jacks serial port, PS2 connectors Front I/O includes: (2) USB 2.0 ports, dedicated Monitor (sold separately) headphone output HP 6-in-1 Media Card Reader (some models) Chapter 1 Product Features...
  • Page 15: Activating And Customizing The Software

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.
  • Page 16: Downloading Windows 7 Updates

    This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.
  • Page 17: Downloading Windows 8 Updates

    Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer.
  • Page 18: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.
  • Page 19: Using Computer Setup (F10) Utilities

    ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ●...
  • Page 20: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ●...
  • Page 21: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...
  • Page 22 This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system.
  • Page 23 Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
  • Page 24: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 25 Table 3-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
  • Page 26 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. (these options are Default is enabled. hardware dependent) SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor.
  • Page 27 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.
  • Page 28: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the Management processors power consumption when the processor is idle. Default is extended. ●...
  • Page 29: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 30 Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems.
  • Page 31: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ●...
  • Page 32: Illustrated Parts Catalog

    Illustrated parts catalog Microtower (MT) Chassis Spare Parts Computer Major Components Chapter 4 Illustrated parts catalog...
  • Page 33 Item Description Spare part number Access panel 657104-001 Front bezel For use in the People's Republic of China 670439-AA1 For use on 3330 models 668571-001 Power supply 300W 656721-001 300W, 85% efficient 575437-001 250W, non-PFC 508466-001 System board (includes replacement thermal material) For use in 3330/3380 models (Intel) 663099-001 For use in 3330 models with NetClone...
  • Page 34 Item Description Spare part number 3420, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache 689578-001 3220, 3.3 GHz, 3-MB L3 cache 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001 Intel Pentium Dual-Core processors:...
  • Page 35: Cables

    Item Description Spare part number AMD Sempron processor: X2 190, 2.5 GHz, 1-MB L2 cache 666889-001 Cables Item Description Spare part number Power switch/LED assembly 657105-001 SATA cable, 165 mm 657102-001 SATA3 cable, 165 mm 660146-001 SATA cable, 370 mm (not illustrated) 656833-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001...
  • Page 36: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 657103-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668572-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001 Card reader, bezel blank 657853-001 Card reader, bezel 657854-001 Mouse PS2, optical, black...
  • Page 37: Drives

    Drives Description Spare part number Hard drive 1-TB, 7200-rpm 667719-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 667720-001 500-GB, 7200-rpm, 2.5-inch 686217-001 500-GB, 5400-rpm 684237-001 320-GB, 7200-rpm 702643-001 320-GB, 5400-rpm 684236-001 250-GB, 7200-rpm 621419-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive with LightScribe 617030-001 16X SATA DVD±RW drive 581600-001...
  • Page 38: Sequential Part Number Listing

    Description Spare part number Other boards: Intel Gigabit NIC, includes bracket 490367-001 HP USB 3.0 SuperSpeed PCIe x1 card 663213-001 Sequential Part Number Listing Spare part Description number 449283-001 PATA to SATA power adapter 487562-001 DisplayPort cable 463023-001 DMS-59 to Dual VGA cable...
  • Page 39 Spare part Description number 635802-001 Memory module, 1-GB, PC3 10600, 1333-MHz 635803-001 Memory module, 2-GB, PC3 10600, 1333-MHz 636917-001 USB powered speakers 637995-001 ATI Radeon HD 6350 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 512-MB graphics adapter 638628-001 Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache) 638629-001 Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache) 638630-001...
  • Page 40 System board for use in 3340/3348 models without Windows 8 (includes thermal material) 663101-001 System board for use in 3335/3385 models (includes thermal material) 663213-001 HP USB 3.0 SuperSpeed PCIe x1 card 663214-001 USB 3.0 SuperSpeed power extension cable 665120-001 Intel Core i3 2130 processor, 3.4 GHz, 3-MB L3 cache (includes thermal material)
  • Page 41 Spare part Description number 691935-001 Intel Pentium Dual-Core G640 processor, 2.8 GHz, 3-MB L3 cache (includes thermal material) 691936-001 Intel Pentium Dual-Core G870 processor, 3.1 GHz, 3-MB L3 cache (includes thermal material) 697246-001 ATI Radeon HD 6350 512-MB graphics adapter 700578-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB for use in models with Windows 8 701428-281...
  • Page 42: Small Form Factor (Sff) Chassis Spare Parts

    Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number Access panel 656832-001 Front bezel 669569-001 Power supply 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) For use in models without Windows 8 663099-001 For use in models with NetClone 711493-001...
  • Page 43 Item Description Spare part number Processors (include replacement thermal material; not illustrated) Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2400, 3.0 GHz, 6-MB L3 cache 665121-001...
  • Page 44: Cables

    Cables Item Description Spare part number Power switch/LED assembly 656984-001 SATA cable, 370 mm 656833-001 SATA cable, 165 mm (not illustrated) 657102-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 USB 3.0 SuperSpeed power extension cable 663214-001...
  • Page 45: Misc Parts

    Misc Parts Item Description Spare part number Chassis fan 656834-001 Fan sink (includes replacement thermal material) 667727-001 Front I/O and USB assembly 668570-001 Mouse PS2, optical, black 537748-001 USB, laser, black 570580-001 USB, optical, black 537749-001 Speaker with rubber rivets 666885-001 Serial port kit 638815-001...
  • Page 46: Drives

    632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001 ATI Radeon HD 7450 1-GB graphics adapter 682411-001 HP USB 3.0 SuperSpeed PCIe x1 card 663213-001 Intel Gigabit NIC, includes bracket 490367-001 Chapter 4 Illustrated parts catalog...
  • Page 47: Sequential Part Number Listing

    Sequential Part Number Listing Spare part Description number 449283-001 PATA to SATA power adapter 463023-001 DMS-59 to Dual VGA cable 490367-001 Intel Gigabit NIC, includes bracket 537748-001 Mouse, PS2, optical, black 537749-001 Mouse, USB, optical, black 570580-001 Mouse, USB, laser, black 581599-001 DVD-ROM drive 581600-001...
  • Page 48 Feet 663099-001 System board for use in models without Windows 8 663213-001 HP USB 3.0 SuperSpeed PCIe x1 card 663214-001 USB 3.0 SuperSpeed power extension cable 665120-001 Intel Core i3 2130 processor, 3.4 GHz, 3-MB L3 cache (includes thermal material) 665121-001 Intel Core i5 2320 processor, 3.0 GHz, 6-MB L3 cache (includes thermal material)
  • Page 49: Serial Ata (Sata) Drive Guidelines And Features

    3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
  • Page 50: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.
  • Page 51: Routine Care And Disassembly Preparation

    Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 52: Preventing Electrostatic Damage To Equipment

    Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
  • Page 53: Grounding The Work Area

    Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ●...
  • Page 54: Operating Guidelines

    Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
  • Page 55: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.
  • Page 56: Cleaning The Mouse

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 57: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. Service Considerations...
  • Page 58: Removal And Replacement Procedures - Microtower (Mt) Chassis

    Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 59: Access Panel

    Access Panel Description Spare part number Access panel 657104-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer. Figure 7-1 Removing the access panel screw Access Panel...
  • Page 60 Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps.
  • Page 61: Front Bezel

    Front Bezel Description Spare part number Front bezel for use on 3330 models 668571-001 Front bezel for use only in the People's Republic of China 670439-AA1 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49).
  • Page 62 Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 63: Memory

    SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs There are two DIMM slots on the system board. ● HP Pro 3330/3380: 2 DIMM slots, 8 GB max ● HP Pro 3340/3348: 2 DIMM slots, 8 GB max ● HP Pro 3335/3385: 4 DIMM slots, 16 GB max These memory sockets are populated with at least one preinstalled DIMM.
  • Page 64 Table 7-1 DIMM Socket Locations — HP Pro 3330/3380 (continued) Description Socket Color Insertion Order XMM3 socket, Channel B Black NOTE: A DIMM must occupy the XMM1 socket. Figure 7-6 DIMM Socket Locations — HP Pro 3340/3348 Table 7-2 DIMM Socket Locations — HP Pro 3340/3348...
  • Page 65 Figure 7-7 DIMM Socket Locations — HP Pro 3335/3385 Table 7-3 DIMM Socket Locations — HP Pro 3335/3385 Description Socket Color Insertion Order XMM3 socket, Channel A (populate first) Black XMM4 socket, Channel B Black NOTE: A DIMM must occupy the XMM1 socket.
  • Page 66: Populating Dimm Sockets

    NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets Populate the DIMM sockets in the following order: XMM1, XMM3 The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 67 Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. Open both latches of the memory module socket. Figure 7-8 Removing a DIMM Memory...
  • Page 68 Remove the memory module from the socket. Figure 7-9 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each channel.
  • Page 69: Expansion Cards

    Quadro NVS300 PCIe x16 graphics card, 512 MB 700578-001 nVidia GeForce GT505 512-MB graphics adapter, PCIe x16 702648-001 nVidia GeForce GT630 2-GB graphics adapter, PCIe x16 702084-001 Other boards: Intel Gigabit NIC, includes bracket 490367-001 HP USB 3.0 SuperSpeed PCIe x1 card 663213-001 Expansion Cards...
  • Page 70 The computer has one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and two PCI expansion slots. The expansion slots accommodate full-height or half-height expansion cards. Figure 7-10 Expansion Slot Locations – HP Pro 3330/3380 Figure 7-11 Expansion Slot Locations — HP Pro 3340/3348...
  • Page 71 Figure 7-12 Expansion Slot Locations – HP Pro 3335/3385 Table 7-4 Expansion Slot Locations Item Description PCIE X16 PCI Express x1 expansion slot PCIEX1_1 PCI Express x16 expansion slot PCI1 PCI slot PCI2 PCI slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot.
  • Page 72 On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-13 Removing the slot cover screw Figure 7-14 Opening the slot cover lock...
  • Page 73 Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. If you are installing an expansion card in a vacant socket, you must remove the metal slot cover on the rear panel that covers the expansion slot.
  • Page 74 To install an expansion card, locate where the card will be seated inside the computer. Figure 7-17 Expansion slot locations (HP Pro 3330/3380 shown) Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 75: Cable Management

    Hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 7-18 Installing an expansion card —...
  • Page 76 Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 77: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...
  • Page 78: Drives

    Drives Description Spare part number Optical drives: DVD-ROM drive 581599-001 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Bezel, optical drive 657852-001 Hard drives: 1 TB, 7200 rpm hard drive 667719-001 750 GB, 7200 rpm hard drive 632938-001 500 GB, 7200 rpm hard drive 667720-001...
  • Page 79: Drive Positions

    Drive Positions Figure 7-19 Drive Positions Two 5.25-inch external drive bays for optical drives One 3.5-inch external drive bay for media card reader Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup.
  • Page 80: Installing Additional Drives

    Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ●...
  • Page 81: System Board Drive Connections

    System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. Figure 7-20 System Board Drive Connections – HP Pro 3330/3380 Figure 7-21 System Board Drive Connections – HP Pro 3340/3348 Drives...
  • Page 82 Figure 7-22 System Board Drive Connections – HP Pro 3335/3385 Table 7-5 System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader...
  • Page 83: Removing An Optical Drive

    Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49).
  • Page 84 Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-24 Pushing the optical drive Push the optical drive slightly forward. Figure 7-25 Pushing the optical drive Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 85 Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-26 Disconnecting the power and data cables Slide the drive out of the computer. Figure 7-27 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, slide the drive back until the hole on the drive aligns with the alignment hole on the computer.
  • Page 86: Removing A Hard Drive

    Figure 7-28 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
  • Page 87 Locate hard disk drive in the computer. Figure 7-29 Hard drive location Drives...
  • Page 88 Remove the two screws that secure the hard drive cage to the computer. Figure 7-30 Removing the hard drive cage screws Press the latch at the side of the hard drive cage to release it. Figure 7-31 Releasing the hard drive cage Chapter 7 Removal and Replacement Procedures –...
  • Page 89 Lift the cage partially out of the computer. Figure 7-32 Lifting the hard drive cage Disconnect the cables from the of the hard drive. Figure 7-33 Disconnecting the hard drive cables Drives...
  • Page 90 The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage. Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 91 Slide the hard drive out of the cage. Figure 7-34 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage.
  • Page 92 Figure 7-36 Disconnecting the hard drive cables Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis...
  • Page 93: Front I/O And Usb Panel Housing Assembly

    Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly 668572-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 51).
  • Page 94 Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-38 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures –...
  • Page 95: Power Switch/Led Assembly

    Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49). Lay the computer on its side with the front facing toward you. Remove the front bezel (Front Bezel on page 51).
  • Page 96 Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures.
  • Page 97: System Fan

    System Fan Description Spare part number 657103-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49). Lay the computer on its side with the rear facing toward you. Remove the four Phillips screws that secure the fan to the chassis. Figure 7-41 Removing the fan screws System Fan...
  • Page 98 Disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: System board appearance may vary. Figure 7-42 Removing the fan To install the fan, reverse the removal procedures.
  • Page 99: Speaker

    Speaker Description Spare part number Speaker with rubber rivets 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 48).
  • Page 100 While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 7-44 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.
  • Page 101: Fan Sink Assembly

    Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 667727-001 Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49). Lay the computer on its side with the rear facing toward you. Loosen the four captive Torx screws that secure the fan sink to the system board.
  • Page 102: Processor

    Processor Description Spare part number Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2320, 3.0 GHz, 6-MB L3 cache 665121-001 Intel Core i3 processors: 3420, 3.4 GHz, 3-MB L3 cache...
  • Page 103 Description Spare part number X2 B60, 3.3 GHz, 6-MB L3 cache 666888-001 X2 B57, 3.2 GHz, 6-MB L3 cache 621428-001 AMD Athlon II processors: X2 B30, 3.6 GHz, 2-MB L2 cache 666886-001 X2 B28, 3.4 GHz, 2-MB L2 cache 647014-001 X2 B26, 3.2 GHz, 2-MB L2 cache 611193-001 X2 250, 3.0 GHz, 2-MB L2 cache...
  • Page 104 If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
  • Page 105 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Processor...
  • Page 106: Power Supply

    Power Supply Description Spare part number Power supply, 300W 656721-001 Power supply, 300W, 85% efficient 575437-001 Power supply, 250W, PFC 508466-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
  • Page 107 Remove the four screws that secure the power supply to the rear chassis. Figure 7-48 Power supply screws Inside of the unit, press the power supply release latch on the chassis base (1). Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3).
  • Page 108: System Board

    System Board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in 3330/3380 models 663099-001 System board for use in 3330 models with NetClone 711493-001 System board for use in 3330 models with Windows 8 with no Digital Product Key (DPK) 702644-001 System board for use in 3330 models with Windows 8 Standard 702644-501...
  • Page 109: Battery

    Do not expose to temperatures higher than 60°C (140°F) ❑ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP spare designated for this product. ❑ Battery...
  • Page 110 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.
  • Page 111: Removal And Replacement Procedures - Small Form Factor (Sff) Chassis

    Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
  • Page 112: Access Panel

    Access Panel Description Spare part number Access panel 656832-001 Prepare the computer for disassembly (Preparation for Disassembly on page 101). If the computer is on a stand, remove the computer from the stand. Remove the Torx screw that secures the access panel to the computer. Figure 8-1 Removing the access panel screw 102 Chapter 8 Removal and Replacement Procedures –...
  • Page 113 Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. Access Panel 103...
  • Page 114: Front Bezel

    Front Bezel Description Spare part number Front bezel 668569-001 Prepare the computer for disassembly (Preparation for Disassembly on page 101). Remove the access panel (Access Panel on page 102). Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel Rotate the bezel off the chassis.
  • Page 115: Memory

    Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3- SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
  • Page 116: Populating Dimm Sockets

    Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Insertion Order XMM1 socket, Channel A Black...
  • Page 117: Removing Dimms

    populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
  • Page 118 Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket.
  • Page 119 To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE:...
  • Page 120: Expansion Card

    Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001 ATI Radeon HD 7450 1-GB graphics adapter 682411-001 HP USB 3.0 SuperSpeed PCIe x1 card 663213-001 Intel Gigabit NIC, includes bracket 490367-001 The computer has one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and two PCI expansion slots.
  • Page 121 To remove, replace, or add an expansion card: Prepare the computer for disassembly (Preparation for Disassembly on page 101). Remove the access panel (Access Panel on page 102). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.
  • Page 122 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame.
  • Page 123 To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board.
  • Page 124: Cable Management

    Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ●...
  • Page 125: Cable Connections

    Cable Connections System board connectors are color-coded to make it easier to find the proper connection. Connector Name Connector Color Description ATX_POWER white Power supply, 24-pin ATX_CPU white Power supply, 4-pin SYS_FAN brown Chassis fan CPU_FAN white Heat sink fan INT_SPKR white Speaker...
  • Page 126: Drives

    Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 1 TB, 7200 rpm SATA hard drive 667719-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 667720-001 500 GB, 7200 rpm hard drive, 2.5 inch 686217-001...
  • Page 127: Removing Drives

    To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0.
  • Page 128 If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw Return the drive to its normal position. 118 Chapter 8 Removal and Replacement Procedures –...
  • Page 129: Removing The Hard Drive

    Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
  • Page 130 On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive 120 Chapter 8 Removal and Replacement Procedures –...
  • Page 131 Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables Remove the hard drive from the computer. Figure 8-21 Removing the hard drive Drives 121...
  • Page 132 Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. 122 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
  • Page 133: Power Switch

    Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable.
  • Page 134 Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis.
  • Page 135: Front Usb Assembly

    Front USB Assembly Description Spare part number Front I/O and USB assembly 668570-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. Prepare the computer for disassembly (Preparation for Disassembly on page 101).
  • Page 136 From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2).
  • Page 137: Speaker

    Speaker Description Spare part number Speaker 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. Prepare the computer for disassembly (Preparation for Disassembly on page 48). Remove the access panel (Access Panel on page 49).
  • Page 138 While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures. When installing the speaker, from the inside of the computer, feed the outer rubber rivets through the holes in the front chassis wall, and the pull the rivets from the outside until the speaker is properly seated with the narrow part of the rivets sitting in the holes in the chassis.
  • Page 139: Fan Assembly

    Fan Assembly Description Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. Prepare the computer for disassembly (Preparation for Disassembly on page 101).
  • Page 140 if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure. 130 Chapter 8 Removal and Replacement Procedures –...
  • Page 141: Fan Sink

    Fan Sink Description Spare part number Fan sink 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. Prepare the computer for disassembly (Preparation for Disassembly on page 101).
  • Page 142 Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
  • Page 143: Processor

    Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2320, 3.0 GHz, 6-MB L3 cache 665121-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache...
  • Page 144 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
  • Page 145: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
  • Page 146 From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-36 Removing the power supply screws 136 Chapter 8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis...
  • Page 147 On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3).
  • Page 148: System Board

    System Board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use in models without Windows 8 663099-001 System board for use in models with NetClone 711493-001 System board for use in models with Windows 8 with no Digital Product Key (DPK) 702644-001 System board for use in models with Windows 8 Standard 702644-501...
  • Page 149: Battery

    Do not expose to temperatures higher than 60°C (140°F) ❑ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. ❑ Battery 139...
  • Page 150 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.
  • Page 151: Appendix A Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 8 for more information.
  • Page 152: Helpful Hints

    Helpful Hints on page 142 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/...
  • Page 153 ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
  • Page 154: Solving General Problems

    Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 155 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 156 Table A-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory. Add more memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
  • Page 157 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.
  • Page 158: Solving Power Problems

    Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table A-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch Select the proper AC voltage using the selector switch. on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).
  • Page 159 The power supply adapter must be at the correct power the All-in One or USDT. rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving Power Problems 149...
  • Page 160: Solving Hard Drive Problems

    Solving Hard Drive Problems Table A-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right- click on a drive. Select Properties, and then select the Tools tab.
  • Page 161 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in drive may have been damaged. system ROM. System files missing or not properly installed. Insert bootable media and restart the computer.
  • Page 162 Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Use the task manager to close programs that do not respond. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power.
  • Page 163: Solving Media Card Reader Problems

    Solving Media Card Reader Problems Table A-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.
  • Page 164 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 165: Solving Display Problems

    Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table A-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on.
  • Page 166 Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 167 Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics Install the video drivers included in the upgrade kit. drivers may not be loaded. Monitor is not capable of displaying requested resolution. Change requested resolution.
  • Page 168 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what Restart the computer and enter Safe Mode. Change the the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 169 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some Reseat the graphics card. models).
  • Page 170: Solving Audio Problems

    Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table A-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 171 Table A-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
  • Page 172: Solving Printer Problems

    Table A-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is Make sure the application has selected the correct audio used. device. The operating system controls may be set to use a different Set the operating system to use the correct audio device.
  • Page 173 Table A-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
  • Page 174: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table A-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive.
  • Page 175 Table A-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard. computer. Windows 7: Press the Ctrl keys at the same time (or press Windows logo...
  • Page 176: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.
  • Page 177 DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 178: Solving Network Problems

    Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away.
  • Page 179 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 180 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.
  • Page 181: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 182 Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. 172 Appendix A Troubleshooting Without Diagnostics...
  • Page 183: Solving Processor Problems

    Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table A-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. Make sure the airflow to the computer is not blocked. Make sure the fans are connected and working properly (some fans only operate when needed).
  • Page 184 Table A-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive.
  • Page 185 Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc.
  • Page 186: Solving Usb Flash Drive Problems

    Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table A-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available.
  • Page 187: Solving Front Panel Component Problems

    Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 188 Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of Windows 7: information that a Web server can store temporarily with the Select Start >...
  • Page 189: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 190 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.
  • Page 191: Contacting Customer Support

    Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set.
  • Page 192: Appendix B Hp Pc Hardware Diagnostics

    HP PC Hardware Diagnostics Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with components not diagnosed in HPSA.
  • Page 193: How To Access And Run Hp Pc Hardware Diagnostics

    A connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 184) The hard disk drive...
  • Page 194: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.
  • Page 195: Appendix C Backup And Recovery

    If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point.
  • Page 196: System Recovery When Windows Is Responding

    System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase.
  • Page 197: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...
  • Page 198: Creating Recovery Media

    To create recovery discs: Close all open programs. Click the Start button, click All Programs, click Security and Protection, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.
  • Page 199: Using Recovery Media

    Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 187.
  • Page 200: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
  • Page 201: Performing A System Recovery

    Help and Support. From the Start screen, type h, and then select Help and Support. If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer. – or –...
  • Page 202: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...
  • Page 203: Appendix D Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 204: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...
  • Page 205: Appendix E Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 206: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table E-1 Numeric Codes and Text Messages Control panel message...
  • Page 207 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 208 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. Reconnect keyboard with computer turned off. Replace the system board. 304-Keyboard or System Unit Error Keyboard failure. Reconnect the keyboard with computer turned off.
  • Page 209 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive Check and/or replace cables. circuitry incorrect. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 208.) Replace diskette drive.
  • Page 210 Drive Protection System test under Storage > DPS Self-test. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 211 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 212 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for DIMM1 or XMM1 is not installed. Make sure there is a memory module in the proper MEBx execution. black DIMM1 socket and that it is properly seated.
  • Page 213 Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution Reboot the computer. which fails into the “General” grouping. If the error persists, update to the latest Status information displayed along with the BIOS version and ME firmware error provides further clarity into the failure.
  • Page 214: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.
  • Page 215 The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 205...
  • Page 216 LEDs continue Reseat DIMMs. until problem is solved. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Red Power LED flashes six Pre-video graphics error. For systems with a graphics card: times, once every second, Reseat the graphics card.
  • Page 217 Table E-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten Bad option card. Check each option card by removing the times, once every second, card (one at a time if multiple cards), then followed by a two second power on the system to see if fault goes pause.
  • Page 218: Appendix F Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
  • Page 219: Resetting The Password Jumper

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.
  • Page 220 The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.
  • Page 221: Appendix G Specifications

    Specifications MT Specifications Table G-1 Specifications Chassis 15.08 in 38.2 cm Height 6.82 in 17.3 cm Width 16.58 in 42.1 cm Depth Approximate Weight 22.0 lb 10.0 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30°...
  • Page 222: Sff Specifications

    Table G-1 Specifications (continued) Model 300W Rated Voltage Range 100-240 VAC *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis 12.77 in 32.5 cm Height 4.98 in 10.4 cm Width...
  • Page 223: Index

    Index cleaning access panel computer 44 f11 recovery 192 MT spare part number 49 mouse 46 removal and replacement 49 safety precautions 44 MT spare part number 87 SFF removal and CMOS power supply 46 replacement 102 backing up 208 removal and replacement 87, SFF spare part number 102 clearing and resetting 209...
  • Page 224 front I/O and USB assembly SFF removal 117 SFF spare part number 125 LEDs spare part numbers 27, 28, spare part number 35, 38 blinking power 204 36, 37 front I/O device blinking PS/2 keyboard 204 optical drive problems 173 removal and replacement 83 overheating, prevention 44 front I/O, power switch assembly...
  • Page 225 Media Card Reader 153 resetting power switch/LED assembly, memory 171 CMOS 208 spare part number 25, 34, monitor 155 password jumper 208 mouse 164 restoring the hard drive 192 preparation for disassembly network 168 power 148 processor removal and safety and comfort 141 printer 162 replacement 133 safety precautions...
  • Page 226 Wake-on-LAN feature 168 Windows 8 operating system DVD 192 216 Index...