Table of Contents
Advertisement
POSSIBLE
CONDITION
CAUSE
The print quality
The resolution of
of photos is not
the photo is very
good. Images are
low.
not clear.
Before printing,
Using damp paper
the machine
can cause vapor
emits vapor near
during printing.
the output tray.
The machine
Paper size and
does not print
paper size setting
special- sized
do not match.
paper, such as
billing paper.
SUGGESTED
SOLUTIONS
Reduce the photo size. If
you increase the photo size
in the software application,
the resolution will be
reduced.
This is not a problem. Just
keep printing.
Set the correct paper size in
the Custom in the Paper tab
in the Printing Preferences.
(See "Opening Printing
Preferences" on page 44.)
Troubleshooting_ 72
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
there might be a reduction in print quality. See the table below to clear the
problem.
CONDITION
Light or faded print
•
If a vertical white streak or faded area
appears on the page, the toner supply is low.
You may be able to temporarily extend the
toner cartridge life. (See "Redistributing toner"
on page 64.) If this does not improve the print
quality, install a new toner cart
•
The paper may not meet paper specifications;
for example, the paper may be too moist or
rough. (See "Print media specifications" on
page 82.)
•
If the entire page is light, the print resolution
setting is too low or the toner save mode is
on. Adjust the print resolution and turn the
toner save mode off. See the help screen of
the printer driver.
•
A combination of faded or smeared defects
may indicate that the toner cartridge needs
cleaning. (See "Cleaning the inside" on
page 61.)
•
The surface of the LSU part inside the
machine may be dirty. (See "Cleaning the
inside" on page 61.)
Toner specks
•
The paper may not meet specifications; for
example, the paper may be too moist or
rough. (See "Print media specifications" on
A a
B b
C c
page 82.)
A a
B b
C c
•
The transfer roller may be dirty. Clean the
A a
B b
C c
inside of your machine. Contact a service
representative.
A a
B b
C c
•
The paper path may need cleaning. Contact a
A a
B b
C c
service representative.
Dropouts
If faded areas, generally rounded, occur
randomly on the page:
A a B b C
•
A single sheet of paper may be defective.
Try reprinting the job.
A a B b C
•
The moisture content of the paper is uneven
A a B b C
or the paper has moist spots on its surface.
Try a different brand of paper. (See "Print
A a B b C
media specifications" on page 82.)
A a B b C
•
The paper lot is bad. The manufacturing
processes can cause some areas to reject
toner. Try a different kind or brand of paper.
•
Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thick. (See "Opening
Printing Preferences" on page 44.)
•
If these steps do not correct the problem,
contact a service representative.
SUGGESTED SOLUTIONS
Advertisement
Table of Contents
