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POSSIBLE
PROBLEM
CAUSE
PostScript file
The PostScript
cannot be printed.
driver may not be
installed correctly.
Limit Check Error
The print job was
report prints.
too complex.
A PostScript error
The print job may
page prints.
not be PostScript.
The optional tray is
The printer driver
not selected in the
has not been
driver.
configured to
recognize the
optional tray.
Common Windows problems
CONDITION
"File in Use"
Exit all software applications. Remove all
message appears
software from the startup group, then restart
during installation.
Windows. Reinstall the printer driver.
"General Protection
Close all other applications, reboot Windows
Fault", "Exception
and try printing again.
OE", "Spool 32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A
These messages may appear during printing.
printer timeout error
Just keep waiting until the machine finishes
occurred" messages
printing. If the message appears in ready mode
appear.
or after printing has been completed, check the
connection and/or whether an error has
occurred.
Refer to Microsoft Windows 2000/XP/2003/Vista User's Guide that
came with your computer for further information on Windows error
messages.
SOLUTION
•
Install the PostScript
driver. (See "Installing
USB connected
machine's driver" on
page 26, "Installing
network connected
machine's driver" on
page 32.)
•
Print a configuration
page and verify that
the PS version is
available for printing.
•
If the problem persists,
contact a service
representative.
You might need to
reduce the complexity of
the page or install more
memory. (See "Installing
a memory module" on
page 79.)
Make sure that the print
job is a PostScript job.
Check to see whether
the software application
expected a setup or
PostScript header file to
be sent to the machine.
Open the PostScript
driver properties, select
the Device Settings tab,
and set the tray option of
the Installable Options
section to Installed.
SUGGESTED SOLUTIONS
Troubleshooting_ 75
Common Linux problems
CONDITION
The machine does
•
Check if the printer driver is installed in your
not print.
system. Open Unified Driver Configurator and
switch to the Printers tab in Printers
configuration window to look at the list of
available machines. Make sure that your
machine is displayed on the list. If not, open
Add new printer wizard to set up your
device.
•
Check if the machine is started. Open
Printers configuration and select your
machine on the printers list. Look at the
description in the Selected printer pane. If its
status contains Stopped string, press the
Start button. After that normal operation of
the machine should be restored. The
"stopped" status might be activated when
some problems in printing occurred.
•
Check if your application has special print
option such as "-oraw". If "-oraw" is specified
in the command line parameter, then remove
it to print properly. For Gimp front-end, select
"print" -> "Setup printer" and edit command
line parameter in the command item.
The machine does
It is a known problem that occurs when a color
not print whole
machine is used on version 8.51 or earlier of
pages, and output is
Ghostscript, 64-bit Linux OS, and has been
printed on half the
reported to bugs.ghostscript.com as Ghostscript
page.
Bug 688252.The problem is solved in AFPL
Ghostscript v. 8.52 or above. Download the
latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and
install it to solve this problem.
I encounter error
Avoid changing print job parameters (via LPR
"Cannot open port
GUI, for example) while a print job is in progress.
device file" when
Known versions of CUPS server break the print
printing a document.
job whenever print options are changed and
then try to restart the job from the beginning.
Since Unified Linux Driver locks the port while
printing, the abrupt termination of the driver
keeps the port locked and unavailable for
subsequent print jobs. If this situation occurs, try
to release the port by selecting Release port in
Port configuration window.
Refer to Linux User's Guide that came with your computer for further
information on Linux error messages.
SUGGESTED SOLUTIONS
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