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CONDITION
Wrinkles or
•
Ensure that the paper is loaded properly.
creases
•
Check the paper type and quality. (See "Print
media specifications" on page 82.)
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
Check for leaking toner. Clean the inside of the
are dirty
machine. (See "Cleaning the inside" on
page 61.)
Solid Color or
•
The toner cartridge may not be installed
Black pages
properly. Remove the cartridge and reinsert it.
•
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
A
page 78.)
•
The machine may require repair. Contact a
service representative.
Loose toner
•
Clean the inside of the machine. (See
"Cleaning the inside" on page 61.)
•
Check the paper type and quality. (See "Print
media specifications" on page 82.)
•
Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge"
on page 78.)
•
If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
•
If you are using transparencies, try another
A
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
•
You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
•
The paper may not meet paper
specifications. (See "Print media
specifications" on page 82.)
SUGGESTED SOLUTIONS
CONDITION
Horizontal stripes
A a B b C
A a B b C
A a B b C
A a B b C
A a B b C
Curl
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Common PostScript problems
The following situations are PS language specific and may occur when
several printer languages are used.
Troubleshooting_ 74
SUGGESTED SOLUTIONS
If horizontally aligned black streaks or smears
appear:
•
The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
•
The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 78.)
•
If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
feed into the machine:
•
Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
•
Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening Printing
Preferences" on page 44.)
•
Use the Paper Stacking function. (See
"Stacking papers firmly" on page 42.)
Your machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine. (See
"Altitude adjustment" on page 35.)
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