Printing Quality Problems - Samsung Xpress C51 Series User Manual

Condition
The machine
does not print
special-sized
paper, such as
billing paper.
The printed
billing paper is
curled.

Printing quality problems

If the inside of the machine is dirty or paper has been loaded improperly, there might be a
reduction in print quality. See the table below to clear the problem.
Condition
• If a vertical white streak or faded area appears on the page, the toner
• If a vertical white streak or faded area still appears on the page even
Light or faded
print
• The paper may not meet paper specifications; for example, the paper may
• If the entire page is light, the print resolution setting is too low or the
• A combination of faded or smeared defects may indicate that the toner
• The surface of the LSU part inside the machine may be dirty. Clean the
The top half of
the paper is
printed lighter
than the rest of
The toner might not adhere properly to this type of paper.
the paper
• Change the printer option and try again. Go to Printing Preferences, click
Possible cause
Paper size and paper size
setting do not match.
The paper type setting does
not match.
supply is low. Install a new toner cartridge (see "Replacing the toner
cartridge" on page 85).
though the machine has enough toner supply, open and close the front
door 3 ~ 4 times (see "Machine overview" on page 18).
be too moist or rough.
toner save mode is on. Adjust the print resolution and turn the toner save
mode off. See the help screen of the printer driver.
cartridge needs cleaning. Clean the inside of your machine (see "Cleaning
the machine" on page 89).
inside of your machine (see "Cleaning the machine" on page 89). If these
steps do not correct the problem, contact a service representative.
the Paper tab, and set the paper type to Recycled (see "Opening printing
preferences" on page 64).
Suggested solutions
Set the correct paper size in the Custom
in Paper tab in Printing Preferences (see
"Opening printing preferences" on page
64).
Change the printer option and try again.
Go to Printing Preferences, click Paper
tab, and set type to Heavy 90-120g (see
"Opening printing preferences" on page
64).
Suggested Solutions
Solving other problems | 103