Browser Interface Problems - Cisco VG30D User Manual

Browser Interface Problems

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Browser Interface Problems
Symptom
Unable to connect a Web browser to the Gateway Management Interface.
Potential Cause and Action
A user is already logged in to the Cisco VG30D Voice Gateway, or the last user failed to log out. Retry
connecting after waiting for the Non-Use Timeout period to expire.
Potential Cause and Action
Incorrect IP address entered. Enter the correct IP address. Confirm IP communications by "pinging" the
unit. If pings succeed, activity can be seen on the Ethernet Port LEDs. If the Non-Use Timeout expired,
access the unit by using the Craft Port to confirm correct IP Addresses and Sub Net Masks. Reboot the
Cisco VG30D Voice Gateway and, if communication is restored, check the logs for errors.
Symptom
Management screens not updated as expected.
Potential Causes and Action
The Web browser has presented a cached page. The time and date information that is sent from the Cisco
VG30D Voice Gateway gets recorded as earlier than the cached page date and time information, or the
browser has been configured not to check for newer versions of stored pages.
Make sure that the browser is appropriately configured to check for newer versions of stored pages. Use
the Web browser's "delete all temporary files" or "clear cache" facility and retry.
Symptom
A valid password does not get accepted, and no message appears stating that an incorrect password has
been entered.
Cisco VG30D Voice Gateway User Guide
10-10
A port going out of service (port number sent as a parameter)
A port coming into service (port number sent as a parameter)
A layer 2 error (port number sent as a parameter)
Recovery of Layer 2 (port number sent as a parameter)
A Layer 3 error (port number sent as a parameter)
Recovery of Layer 3 (port number sent as a parameter)
Impedance switch being changed (port number sent as a parameter)
Flash failure
Error log overrun (that is, events may have been missed)
The Cisco VG30D Voice Gateway has been reset by management command
The Cisco VG30D Voice Gateway has been reset into Configuration Menus by management
command
Outstanding Major Alarms have been acknowledged
Chapter 10 Fault Determination
OL-19276-01