Konica Minolta bizhub 223 User Manual page 202

9.2 Troubleshooting table
Description of problem
The Finisher FS-527, Finisher
FS-529, or Job Separator JS-
505 does not operate
The staple is incorrectly posi-
tioned by 90
The pages that were fed out
were not uniformly loaded and
the punched holes or staples
are incorrectly positioned
Though the authentication unit
is connected with this machine
sing a USB cable, the status in-
dicator LED does not light in
green
Though the authentication unit
is connected with the computer
using a USB cable, the status in-
dicator LED does not light in
green
No notice sound is given when
scanning is started or authenti-
cation is finished on this ma-
chine
When message [Registration
failed] appears in the machine
that failed in registration
When message [Failed to au-
thenticate.] appears in the ma-
chine that failed in login
When the [Failed to read data.
Place your finger once again
and the Click [Start reading] but-
ton. ] message appears on this
machine where registration fails
bizhub 423/363/283/223
Check points
Is any power being supplied to
the connector?
Has the staple position been cor-
rectly specified?
Is the paper curled?
Is there a gap between the Lat-
eral Guide in the paper tray and
the sides of the paper?
Is the paper type configured cor-
rectly?
A malfunction of the USB port of
this machine is suspected.
MA malfunction of the USB port
of your computer is suspected.
Has the authentication unit driver
being installed correctly?
Has the notice sound being set
to OFF on this machine?
The scanning time on the au-
thentication unit is limited per
scanning. If scanning does not
finish within the limited time, the
corresponding message ap-
pears.
For details on the scanning time,
contact your service representa-
tive.
The scanning time on the au-
thentication unit is limited to five
seconds per scan. If scanning
does not finish within five sec-
onds, the corresponding mes-
sage appears.
Remedy
Check that the cord is correctly
inserted into the connector.
Specify the desired position for
stapling. (p. 5-11)
Remove the paper from the pa-
per tray, turn it over, and then
load it again.
Slide the Lateral Guide in the
paper tray against the sides of
the paper so that there is no gap.
Configure the paper type of the
selected tray correctly.
Turn off the Main Power Switch
of this machine, disconnect the
USB cable from this machine or
authentication unit, and then
connect it again. Wait at least 10
seconds, and then turn on the
Main Power Switch of this ma-
chine.
Restart your computer.
Check that the driver is correctly
installed in your computer.
(p. 10-2), (p. 11-2)
Turn on the notice sound of this
machine. (p. 10-2)
To finish scanning within the lim-
ited time, refer to [Quick Guide
Copy/Print/Fax/Scan/Box Oper-
ations] to confirm how to perform
authentication and how to place
your finger when scanning.
During scanning, place the
scanned part on the scanning
section correctly, and do not
move it until results have been
obtained.
If the scanned part is dusty or
rough and dry when performing
authentication, a correct image
will not be able to be obtained,
and scanning may not finish.
Clean your finger, and then scan
it again, or improve the rough
and dry condition of your finger.
If the scanned part is too thick or
thin (when the finger width is out-
side the range from 3/8 inch (10
mm) to 1 inch (25 mm)), a correct
image will not be able to be ob-
tained, and scanning may not
finish. Try "stretching your fin-
ger", "placing your finger deep-
ly", or "placing your finger
shallowly" on the scanning sec-
tion.
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