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v Diagnostic programs and error messages
v Light path diagnostics
ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Symptom
The ServerGuide Setup and
Installation CD will not start.
The RAID configuration program
cannot view all installed drives,
or the operating system cannot
be installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
56
BladeCenter LS21 Type 7971 and LS41 Type 7972: Installation and User's Guide
Real Time Diagnostics tests the major components of the BladeCenter unit,
including the management modules, I/O modules, removable media drives, and
the blade servers, while the operating system is running. Real Time Diagnostics
can be plugged into an existing IBM Director environment or installed without
IBM Director present. For documentation and download information for Real Time
Diagnostics, see http://www.ibm.com/servers/eserver/xseries/
systems_management/. See the Problem Determination and Service Guide for
more information.
Note: If you are unable to find the system error logs in the blade-server firmware
code, view the system event log in the BladeCenter management module.
Use light path diagnostics LEDs on the blade server system board and MPE to
identify system errors. If the system-error LED on the system LED panel on the
front or rear of the BladeCenter unit is lit, one or more error LEDs on the
BladeCenter unit components also might be lit. These LEDs help identify the
cause of the problem. Blade server and MPE error LEDs are described in the
Problem Determination and Service Guide for your blade server.
Suggested action
v Make sure that the CD-ROM drive is associated with the blade server that you
are configuring.
v Make sure that the blade server supports the ServerGuide program and has a
startable (bootable) CD-ROM (or DVD-ROM) drive.
v If the startup (boot) sequence settings have been altered, make sure that the
CD-ROM drive is first in the startup sequence.
v Make sure that there are no duplicate SCSI/SAS IDs or IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of operating-system
versions that support the ServerGuide program.
Make sure that the operating system is supported on your server. If the operating
system is supported, either there is no logical drive defined (SCSI RAID systems)
or the ServerGuide System Partition is not present. Run the ServerGuide program
and make sure that setup is complete.
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