Solving Software Problems - IBM 2274 User Manual

Solving software problems

If the problem is... Here's what to do...
Computer does not The following steps can be tried on systems that exit
go on Standby Standby when the system detects motion of the keyboard,
mouse or drives:
1 Make sure you don't touch the mouse or keyboard, and
don't start a program that involves using the modem or
drives. These activities reset the timer.
2 Make sure you leave the mouse on a surface that does not
vibrate. Leaving the mouse on top of your computer or on
top of another machine may reset the timer before the set
time has elapsed.
3 Allow a few minutes more than the specified time.
Windows periodically accesses the hard disk drive for
memory swapping and this activity resets the timer.
Windows might access the hard disk drive for a short time
after you last touched your computer.
4 Try disabling AutoPlay of the CD or DVD drives. When
AutoPlay is enabled, the Power Management software
may detect activity in the CD or DVD drive and keep the
computer from going on Standby.
5 Make sure the computer is not receiving a fax or
connected to the Internet or a bulletin board service (BBS).
Periodically use the IBM Update Connector to look for available
updates for the software that came from the factory with your
computer.
If any of these problems continue after taking the actions listed,
run the diagnostics programs that came with your computer. If you
need service, see "HelpW are support and services" on page 81.
Troubleshooting
Solving software problems
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