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IBM HC10 - BladeCenter - 7996 Service Manual

IBM HC10 - BladeCenter - 7996 Service Manual

Problem determination and service guide
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BladeCenter HC10 Type 7996
Problem Determination and Service Guide

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  • Page 1 BladeCenter HC10 Type 7996 Problem Determination and Service Guide...
  • Page 3 BladeCenter HC10 Type 7996 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85, and the Warranty and Support Information document on the IBM BladeCenter Documentation CD. Third Edition (April 2008) © Copyright International Business Machines Corporation 2007. All rights reserved.

  • Page 5: Table Of Contents

    Removing the system board assembly ....36 Installing the system board assembly ....37 © Copyright IBM Corp. 2007...
  • Page 6 Solving undetermined problems ....80 Calling IBM for service ..... . 82 Appendix A.
  • Page 7 Important notes ......87 Product recycling and disposal ....87 Battery return program .
  • Page 8 BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 12 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 Statement 4: ≥ 18 kg (39.7 lb.) ≥ 32 kg (70.5 lb.) ≥ 55 kg (121.2 lb.) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 16 BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your workstation.

  • Page 18: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 19: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications of the blade workstation. Notes: 1. Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. 2. The operating system in the blade workstation must provide USB support for the blade workstation to recognize and use the removable-media drives and front-panel USB ports.

  • Page 20: Blade Workstation Controls And Leds

    Blade workstation controls and LEDs This section describes the controls and LEDs on the blade workstation. Note: The control panel door is shown in the closed (normal) position in the following illustration. To access the power-control button, you must open the control panel door.
  • Page 21 Sleep mode. The blade workstation can be put in the Sleep or Hibernate mode by the operating system or by the thin client. The blade workstation can be awakened through the management-module Web interface, through IBM Director Console, or by the thin client.

  • Page 22: Turning On The Blade Workstation

    – Through the management-module Web interface, you can also configure the management module to turn off the blade workstation. For additional information, see the IBM BladeCenter Management Module User’s Guide. v The thin client can turn off the blade workstation.

  • Page 23: System Board Layouts

    System board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board. The illustrations in this document might differ slightly from your hardware. System board connectors The following illustration shows the connectors on the system board. Battery Video controller Microprocessor...
  • Page 24 Name Description Clear CMOS button Press this button to reset the CMOS settings stored in the blade workstation. BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 25: Chapter 2. Configuration Information And Instructions

    This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade workstation. Go to http://www.ibm.com/systems/ bladecenter/ to download the latest firmware for the blade workstation. Install any updates, using the instructions that are included with the downloaded file.

  • Page 26: Blade Workstation Ethernet Controller Enumeration

    Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the blade workstation. To find updated information about configuring the controllers, see http://www.ibm.com/bladecenter/. The Ethernet controllers support failover, which provides automatic redundancy for the Ethernet controllers. Without failover, you can have only one Ethernet controller from each server attached to each virtual LAN or subnet.

  • Page 27: Chapter 3. Parts Listing, Type 7996

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 28 CRU No. CRU No. Index Description FRU No. (Tier 1) (Tier 2) Cover 43W6241 Graphics card, Nvidia NVS 120M 2D graphic card (models 43W0936 21x, 35x, 51x, 55x) Graphics card, Nvidia FX 1600M 3D graphic card (models 43W0941 5Ax, 5Bx, 5Rx, 5Sx) Graphics card, video pass-thru 43W6265 Heat sink, microprocessor...

  • Page 29: Chapter 4. Removing And Replacing Blade Workstation Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.
  • Page 30 For a list of supported options for the blade workstation, see http://www.ibm.com/servers/eserver/serverproven/compat/us/. BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 31: System Reliability Guidelines

    System reliability guidelines To help ensure proper cooling and system reliability, make sure that the following requirements are met: v You do not operate the BladeCenter unit without a blade workstation, blade server, expansion unit, or filler blade installed in each blade bay to ensure proper cooling.

  • Page 32: Removing The Blade Workstation From A Bladecenter Unit

    Removing the blade workstation from a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade workstation, blade server, expansion unit, or blade filler installed in each blade bay. v Note the bay number. Reinstalling a blade workstation into a different bay than the one from which it was removed could have unintended consequences.

  • Page 33: Installing The Blade Workstation In A Bladecenter Unit

    Installing the blade workstation in a BladeCenter unit To install a blade workstation in a BladeCenter unit, complete the following steps. The appearance of your BladeCenter unit might be different, see the documentation for your BladeCenter unit for additional information. Release handles (open) Statement 21:...
  • Page 34 8. (Optional) Write identifying information on one of the labels that come with the blade workstations and place the label on the BladeCenter unit bezel. See the documentation for your BladeCenter unit for information about the label placement. Important: Do not place the label on the blade workstation or in any way block the ventilation holes on the blade workstation.

  • Page 35: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 36: Installing The Blade Workstation Cover

    Installing the blade workstation cover To install the blade workstation cover, complete the following steps. Statement 21: CAUTION: Hazardous energy is present when the blade workstation is connected to the power source. Always replace the blade cover before installing the blade workstation.

  • Page 37: Removing The Bezel Assembly

    Removing the bezel assembly To remove the bezel assembly, complete the following steps. Bezel-assembly release Bezel-assembly release Bezel Control-panel cable Control-panel connector 1. Read the safety information that begins on page vii and “Installation guidelines” on page 13. 2. If the blade workstation is installed in a BladeCenter unit, remove it (see “Removing the blade workstation from a BladeCenter unit”...

  • Page 38: Removing A Sata Storage Drive

    3. Carefully slide the bezel assembly onto the blade workstation until it clicks into place. 4. Install the cover onto the blade workstation. 5. Install the blade workstation into the BladeCenter unit. Removing a SATA storage drive To remove a SATA storage drive, complete the following steps. Hard disk drive Hard disk drive...

  • Page 39: Installing A Sata Storage Drive

    Installing a SATA storage drive To install a SATA storage drive, complete the following steps. Hard disk drive Hard disk drive release lever 1. Identify the location where the SATA storage drive will be installed. 2. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...

  • Page 40: Removing A Memory Module

    Removing a memory module The following illustration shows the locations of the DIMM sockets on the system board. DIMM 2 DIMM 4 DIMM 1 DIMM 2 connector DIMM 3 DIMM 4 connector To remove a DIMM, complete the following steps. DIMM Retaining clip 1.
  • Page 41 To install a DIMM, complete the following steps. DIMM 2 DIMM 4 DIMM 1 DIMM 2 connector DIMM 3 DIMM 4 connector 1. Read the documentation that comes with the DIMM. 2. Locate the DIMM connectors. 3. Determine the connectors into which you will install the DIMMs. 4.

  • Page 42: Removing A Compression Card

    Removing a compression card To remove a compression card, complete the following steps. Compression card 1. Read the safety information that begins on page vii and “Installation guidelines” on page 13. 2. If the blade workstation is installed in a BladeCenter unit, remove it (see “Removing the blade workstation from a BladeCenter unit”...

  • Page 43: Installing A Compression Card

    Installing a compression card To install a compression card, complete the following steps. Compression card 1. Touch the static-protective package that contains the compression card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the compression card from the package.

  • Page 44: Removing A Graphics Card

    Removing a graphics card To remove a graphics card, complete the following steps. Graphics card Release latch 1. Read the safety information that begins on page vii and “Installation guidelines” on page 13. 2. If the blade workstation is installed in a BladeCenter unit, remove it (see “Removing the blade workstation from a BladeCenter unit”...

  • Page 45: Installing A Graphics Card

    Installing a graphics card To install a replacement graphics card, complete the following steps. Graphics card Release latch 1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...

  • Page 46: Removing The Battery

    To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. v After you replace the battery, you must reconfigure the workstation and reset the system date and time.
  • Page 47 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 15F8409 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 48: Removing And Replacing Frus

    Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware. Removing a microprocessor and heat sink Notes: v If you are not replacing a defective heat sink or microprocessor, the thermal material on the heat sink and microprocessor will remain effective if you carefully handle the heat sink and microprocessor.
  • Page 49 a. Loosen each of the five captive screws that retain the heat sink with a screwdriver, alternating between each screw until they are loose. b. Use your fingers to gently pull the heat sink from the processor. Attention: Do not use any tools or sharp objects to lift the release lever on the microprocessor socket.

  • Page 50: Installing A Microprocessor And Heat Sink

    Installing a microprocessor and heat sink To install a microprocessor and heat sink, complete the following steps. Heat Sink Microprocessor Attention: Do not touch the pins in the microprocessor socket. Touching these pins might result in permanent damage to the system board. 1.
  • Page 51 e. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully place the microprocessor into the socket. Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer.

  • Page 52: Removing The System Board Assembly

    Removing the system board assembly When replacing the system board, you will replace the system board and blade base as one assembly. After replacement, you must either update the blade workstation with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

  • Page 53: Installing The System Board Assembly

    Installing the system board assembly To install the system board assembly, complete the following steps: 1. Install all of the components in the following list that were removed from the old system board assembly onto the new system board assembly. v Microprocessor and heat sink.
  • Page 54 BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 55: Chapter 5. Diagnostics

    If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 40 and “POST error codes” on page 43 for more information. © Copyright IBM Corp. 2007...

  • Page 56: Post Beep Codes

    POST beep codes A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, a pause, and three short beeps. A beep code other than one beep indicates that POST has detected a problem.
  • Page 57 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 58: No-Beep Symptoms

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 59: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,”...
  • Page 60 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 62 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 64 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 65 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 66 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 67: Error Logs

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 68: Viewing The Bmc Log From The Configuration/Setup Utility Program

    you correct the cause of the first error message, the other error messages usually will not occur the next time you run the test. v The management-module event log in your BladeCenter unit lists messages according to the position of the blade workstation in the blade bays.

  • Page 69: Bmc Error Messages

    BMC error messages The following table lists BMC error messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,”...
  • Page 70 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 71: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the blade workstation. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the blade workstation.

  • Page 72: Troubleshooting Tables

    – If you receive an error, see “Diagnostic error codes” on page 71. – If the diagnostic programs were completed successfully and you still suspect a problem, see “Solving undetermined problems” on page 80. Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.

  • Page 73: Sata Drive Problems

    SATA drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 74: Keyboard Or Mouse Problems

    Keyboard or mouse problems The keyboard and mouse are shared BladeCenter unit resources. First, make sure that the keyboard and mouse are assigned to the blade workstation; then, see the following table and “Solving shared BladeCenter resource problems” on page 75. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 75: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 76: Monitor Or Video Problems

    Monitor or video problems The video monitor is a shared BladeCenter unit resource. First, make sure that the video monitor is assigned to the blade workstation; then, see the following table and “Solving shared BladeCenter resource problems” on page 75. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 77: Graphics Card And Compression Card Problems

    Graphics card and compression card problems The blade workstation has a graphics card that processes images for the applications programs in the blade workstation; it also has a compression card that compresses and transmits the graphics and data to the thin client communications module.

  • Page 78: Network Connection Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the blade workstation (see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 79: Power Error Messages

    Power error messages Power to the blade workstation is provided by shared BladeCenter unit resources. See the following table and “Solving shared BladeCenter resource problems” on page 75. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 80: Power Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 82: Removable-Media Drive Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 83: Service Processor Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 84: Software Problems

    Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 85: Running The Diagnostic Programs

    If you cannot find the problem using the diagnostic programs, see “Solving undetermined problems” on page 80 for information about testing the blade workstation. Running the diagnostic programs To run the diagnostic programs, complete the following steps: 1. If the blade workstation is running, turn off the blade workstation. 2.

  • Page 86: Diagnostic Text Messages

    Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the blade workstation.

  • Page 87: Diagnostic Error Codes

    Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest level of the BIOS code is installed. In the error codes, x can be any numeral or letter.
  • Page 88 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.
  • Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7996,” on page 11 to determine which components are CRUs and which components are FRUs.

  • Page 90: Recovering From A Bios Update Failure

    To recover the BIOS code and restore the blade workstation operation to the primary page, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/ bladecenter/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded.

  • Page 91: Solving Sata Device Problems

    8. Insert the BIOS flash diskette into the media tray diskette drive. 9. Restart the blade workstation. The system begins the power-on self-test (POST). 10. Select 1 - Update POST/BIOS from the menu that contains various flash (update) options. Attention: Do not type Y when you are prompted to back up the ROM location;...
  • Page 92 v Check if the problem is being experienced with more than one blade workstation. Perform a test of the function on a known-good blade workstation. v Try the blade workstation in a different blade bay. v Try a known-good blade workstation in the blade bay. BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 93: Keyboard Or Mouse Problems

    Keyboard or mouse problems To check for keyboard or mouse problems, complete the following steps until the problem is solved: 1. Make sure that: v Both the blade workstation and the monitor are turned on. v The keyboard/video/mouse select button LED on the front of the blade workstation is lit, indicating that the blade workstation is connected to the shared keyboard and mouse.
  • Page 94 4. For problems affecting only the diskette drive: a. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged; the drive LED light flashes once per second when the diskette is inserted.

  • Page 95: Network Connection Problems

    Network connection problems To check for network connection problems, complete the following steps until the problem is solved: 1. Make sure that: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports the I/O module configuration.

  • Page 96: Video Problems

    The monitor works with another blade workstation. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor.
  • Page 97 If the diagnostic tests did not diagnose the failure or if the blade workstation is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 68. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems.

  • Page 98: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 83 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type, model and serial number v Management-module service data information (see the documentation for your BladeCenter unit management module).

  • Page 99: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 100: Software Service And Support

    You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 101: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 102: Trademarks

    Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: FlashCopy TechConnect IBM (logo) i5/OS Tivoli Active Memory IntelliStation Tivoli Enterprise Active PCI NetBAY Update Connector Active PCI-X Netfinity Wake on LAN...

  • Page 103: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
  • Page 104 EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative. BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 105: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 106: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 107: Industry Canada Class A Emission Compliance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 108: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A Warning Statement BladeCenter HC10 Type 7996: Problem Determination and Service Guide...

  • Page 109: Index

    ServerGuide Setup and Installation CD 9 format, diagnostic code 70 Configuration/Setup Utility program 9 messages, diagnostic 68 configuring your server 9 Ethernet controller connectors configuring 9 I/O expansion card 7 enumeration 10 memory 7 failover 9 microprocessor 7 © Copyright IBM Corp. 2007...
  • Page 110 42 notes 2 I/O expansion card notes, important 87 connectors 7 notices 85 IBM Support Line 84 electronic emission 90 important notices 2 FCC, Class A 90 installation order for memory modules 24 notices and statements 2...
  • Page 111 problems (continued) thermal material video 60 heat sink 35 product recycling and disposal 87 tools, diagnostic 39 publications trademarks 86 related 1 troubleshooting tables 56 turning off the blade workstation 6 turning on the blade workstation 6 recycling and disposal, product 87 related documentation 1 removing undetermined problems 80...
  • Page 112 BladeCenter HC10 Type 7996: Problem Determination and Service Guide...
  • Page 114 Part Number: 42C4881 Printed in USA (1P) P/N: 42C4881...

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