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Keyboard or mouse problems
The keyboard and mouse are shared BladeCenter unit resources. First, make sure
that the keyboard and mouse are assigned to the blade workstation; then, see the
following table and "Solving shared BladeCenter resource problems" on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
All keyboard and mouse
problems.
58
BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Action
1. Make sure that the keyboard/video/mouse select button LED on the front of the
blade workstation is lit, indicating that the blade workstation is connected to the
shared keyboard and mouse.
2. Reseat the keyboard and mouse cables.
3. Install another keyboard and mouse. If a new keyboard and mouse work,
replace the component that does not work.
4. Check the function of the shared BladeCenter unit resources (see "Solving
shared BladeCenter resource problems" on page 75).
5. Make sure that:
v The latest firmware updates are installed (see "Firmware updates" on page
"Firmware updates" on page 9).
v The device drivers are installed correctly.
v The keyboard and mouse are recognized as USB, not PS/2, devices by the
blade workstation. Although the keyboard and mouse might be a PS/2-style
devices, communication with them is through USB in the BladeCenter unit.
Some operating systems allow you to select the type of keyboard and mouse
during installation of the operating system. If this is the case, select USB.
6. Replace the management module (see the documentation for your BladeCenter
unit).
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