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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. If these symptoms relate to shared BladeCenter unit resources, see
"Solving shared BladeCenter resource problems" on page 75.
If you cannot find the problem in these tables, see "Running the diagnostic
programs" on page 69 for information about testing the blade workstation.
If you have just added new software or a new optional device, and the blade
workstation is not working, complete the following steps before using the
troubleshooting tables:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the blade workstation is running
3. Reinstall the new software or new device.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
The KVM buttons on the blade
workstation do not respond.
The LEDs on the blade
workstation are not working.
56
BladeCenter HC10 Type 7996: Problem Determination and Service Guide
– If you receive an error, see "Diagnostic error codes" on page 71.
– If the diagnostic programs were completed successfully and you still
suspect a problem, see "Solving undetermined problems" on page 80.
correctly.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
1. Reseat the blade workstation.
2. Remove the bezel assembly, reseat the control-panel connector.
3. (Replace the bezel assembly.
1. Reseat the blade workstation.
2. Remove the bezel assembly, reseat the control-panel connector.
3. Replace the bezel assembly.
4. (Trained service technician only) Replace the system board assembly.
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