Xerox 8500DN - Phaser Color Solid Ink Printer Advanced Features Manual page 66

Macintosh Troubleshooting OS X, Versions 10.2 and Higher
Perform these steps only for Mac OS X, versions 10.2 and higher:
1. Open the Network Utility, and then click the Ping tab.
2.
Enter the printer's IP address.
3. Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for
your printer and computer.
4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a. From the printer's control panel, verify that EtherTalk is enabled. If it is not, enable it
in the control panel, and then reset the printer.
b.
Print the Configuration page and verify that EtherTalk is enabled.
c. From the Configuration page, verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
5. If you are still unable to print, access PhaserSMART Technical Support through
CentreWare IS:
a. Launch your web browser.
b. Enter the printer's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx).
c.
Select Support.
d.
Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
See also:
www.xerox.com/office/8500_8550support
Phaser® 8500/8550 Color Printer
4-27
Macintosh