Macintosh Troubleshooting (Mac Os 9.X, Mac Os X, Version 10.2 And Higher) - Xerox 8500DN - Phaser Color Solid Ink Printer Advanced Features Manual

Macintosh Troubleshooting (Mac OS 9.x, Mac OS X, Version
10.2 and Higher)
The following procedure eliminates cabling, communication, and connection problems. Once
you complete these steps, print a test page from your software application.
Note: If the job prints, no further system troubleshooting is necessary. If there are
print-quality problems, see the User Guide at www.xerox.com/office/8500_8550support.
Macintosh Troubleshooting OS 9.x Step-By-Step
Perform these steps only for Mac OS 9:
1. Open the Chooser, and then click the LaserWriter driver.
2. Do one of the following:
If the printer's name appears, your device is communicating through the network. You
■
do not need to perform any additional steps.
■ If the printer's name does not appear, proceed to Step 3.
3.
Verify that the printer is plugged in, turned On, and connected to an active network.
4.
Verify the cable connection from the network to the printer.
5.
Follow these steps:
a.
From the printer's control panel, verify that EtherTalk is enabled. If it is not, enable it
in the control panel, and then reset the printer.
b.
Print the Configuration page and verify that EtherTalk is enabled.
c. From the Configuration page, verify the Zone. If you have multiple zones on your
network, verify that your printer appears in the desired zone.
6. If you are still unable to print, access PhaserSMART Technical Support through
CentreWare IS:
a. Launch your web browser.
b. Enter the printer's IP address in the browser's Address field (http://xxx.xxx.xxx.xxx).
c.
Select Support.
d. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.
See also:
www.xerox.com/office/8500_8550support
Phaser® 8500/8550 Color Printer
4-26
Macintosh