Working With The Event Logs; Event Log; Event Capture Filter; Event Display Filter - Cisco TELEPRESENCE ISDN GATEWAYS 2.0 Online Help Manual

Working with the event logs

If you are experiencing complex issues that require advanced troubleshooting, you may need to
collect information from the ISDN gateway logs. Typically, you will be working with Cisco customer
support who can help you obtain these logs.

Event log

The last 2000 status messages generated by the ISDN gateway are displayed in the Event log page.
In general these messages are provided for information, and occasionally Warnings or Errors may be
shown in the Event log. The presence of such messages is not cause for concern necessarily; if you
are experiencing a specific problem with the operation or performance of the ISDN gateway, Cisco
customer support can interpret logged messages and their significance for you.
You can:
Change the level of detail collected in the traces by editing the Capture filter page. You should

not modify these settings unless instructed to do so by Cisco customer support
Display the log as text: go to Logs > Event log and click Download as text

Change which of the stored Event log entries are displayed by editing the Display filter page

Send the event log to one or more syslog servers on the network for storage or analysis. The

servers are defined in the Syslog page. For more information, refer to
Empty the log by clicking Clear log


Event capture filter

The Event capture filter allows you to change the level of detail to collect in the Event log traces.
You should not modify these settings unless instructed to do so by Cisco customer support.
Modifying these settings can impair the performance of your ISDN gateway.
Normally, the capture filter should be set to the default of Errors, Warnings and Information for all
logging sources. There is no advantage in changing the setting of any source without advice from
Cisco customer support. The diagnostic information generated by the ISDN gateway can be very
verbose and enabling excessive debugging without advice can cause the Event log to become full
very quickly and is not advised.

Event display filter

The Event display filter allows you to view or highlight stored Event log entries. Normally, you should
not need to view or modify any of the settings on this page.

Syslog

You can configure the ISDN gateway to send event messages to up to four syslog servers. To add or
remove a syslog server, go to Logs > Syslog and make the changes you require. See
syslog.
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