Troubleshooting; Hardware Checking; Software Checking - Tandberg Data SLRTAPEDRIVE Installation And User Manual

Tandberg SLR Installation and User's Guide

Troubleshooting

In case of problems with operation of your SLR tape drive and
before contacting the Customer Services Group, please be sure to
check the following:

Hardware Checking

• Check that the system recognizes the tape drive during the boot
process.
• Check that the SCSI host adapter recognizes the tape drive
during its initialization.
· Did you check the tape drive Front Panel LED status?
· Check that the tape drive has been configured correctly.
• Check that the SCSI-ID of the drive is not conflicting on the SCSI-
bus.
· Check that the power cable is inserted correctly.
· Check that the SCSI cable connections are made correctly.

Software Checking

• Check that the operating system does not report a problem
during the boot.
• Check that the correct Tape Device Driver has been installed
properly.
• Check that the driver for the SCSI host adapter is present
and loaded properly.
• Check that the Backup software does not report an error message
when loading.
· Reinstall the Backup Software and check that the SLR is
recognized.
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