Additional Troubleshooting - Ricoh 9100DN - Aficio SP B/W Laser Printer Hardware Manual

Additional Troubleshooting

Troubles related to the printer functions.
Strange noise.
• If the strange noise is heard from the place where a supply has been replaced or an option has been
installed recently, check the supply or option is properly installed. If the strange noise persists, contact
your sales or service representative.
No e-mail received when an alert occurs, and after resolving an alert.
• Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor,
and then confirm the following settings in [Auto E-mail Notification]:
Device E-mail Address
Groups to Notify
Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
• Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor,
and then confirm the settings of the SMTP server in [E-mail].
• If the power is switched to standby before the e-mail is transmitted, the e-mail will not be received.
• Check if the e-mail address is set for the correct destination.
• Check the printer's operation history using the Web Image Monitor's System Log menu in [Network].
If the e-mail was sent but not received, the destination may be incorrect.
• Also check the information concerning error mail from the e-mail server.
Error notification e-mail was received, but no error-solved e-mail is received.
• Check e-mail is set for sending using the Web Image Monitor's [Auto E-mail Notification] at the time
the error was fixed.
• Click the [Edit] button of [Detailed Settings of Each Item] in [Auto E-mail Notification], and set [Notify
when error:] to [Occurs & Fixed] on the displayed screen.
Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.
• If the power of the main unit is turned Stand by after an Alert occurs, the Alert is resolved during the
time the power is off: no Alert-resolved e-mail is sent.
Alert Occurrence and Alert Resolving are set for sending e-mail, but while no Alert Occurrence
mail is received, Alert-resolved e-mail is received.
• Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-
resolved e-mail is sent.
Alert-notification level was changed, and e-mail stopped arriving.
Additional Troubleshooting
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