Table of Contents
Advertisement
If the diagnostic programs do not detect any hardware errors but the problem
persists during normal server operations, a software error might be the cause. If
you suspect a software problem, see the information that comes with the software
package.
Viewing the test log
When the tests are completed, you can view the test log by selecting Utility from
the top of the screen and then selecting View Test Log. You can save the test log
to a file on a diskette or to the hard disk.
The test-log data is maintained only while the diagnostic programs are active. When
you exit from the diagnostic programs, the test log is cleared (saved test logs are
not affected). To save the test log to a file on a diskette or to the hard disk so that
you can view it later, click Save Log on the diagnostic programs screen and specify
a location and name for the saved log file.
Note: To save the test log to a diskette, you must use a diskette that you have
For descriptions of the error messages that might appear when you run the
diagnostic programs, see "Diagnostic error codes" on page 97.
Small computer system interface messages
If you receive a SCSI error message, see "SCSI error codes" on page 115.
Note: If the server does not have a hard disk drive, ignore any message that
72
xSeries 336 Type 1879 and Type 8837: Hardware Maintenance Manual and Troubleshooting Guide
Notes:
a. You can press F1 while running the diagnostic programs to obtain help
information. You also can press F1 from within a help screen to obtain
online documentation from which you can select different categories. To exit
from the help information and return to where you left off, press Esc.
b. If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem remains,
replace the component that was being tested when the server stopped.
c. The keyboard and mouse (pointing device) tests assume that a keyboard
and mouse are attached to the server.
d. If you run the diagnostic programs with either no mouse or a USB mouse
attached to the server, you will not be able to navigate between test
categories using the Next Cat and Prev Cat buttons. All other functions
provided by mouse-selectable buttons are also available using the function
keys.
e. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB
interface test only if there are no USB devices attached.
f. You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of
the screen.
formatted yourself; this function does not work with preformatted diskettes. If
the diskette has sufficient space for the test log, the diskette may contain
other data.
indicates that the BIOS is not installed.
Advertisement
Table of Contents
Troubleshooting
