Page 1 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 3 IBM xSeries 306m Types 8849 and 8491 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 113. The most recent version of this document is available at http://www.ibm.com/support/. Sixth Edition (April 2006) © Copyright International Business Machines Corporation 2005. All rights reserved.
Page 6 Solving undetermined problems ....59 Calling IBM for service ..... . 59 Chapter 3.
Page 7 Appendix A. Getting help and technical assistance ..111 Before you call ......111 Using the documentation .
Page 8 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2005...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 16 >82 kg (180 lb) Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 17: Chapter 1. Introduction
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 18: Notices And Statements In This Document
These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document.
Page 19: Features And Specifications
2133 m (6998.0 ft) will operate. v Humidity: – Server on: 8% to 80% – Server off: 8% to 80% Note: Some operating systems, such as SCO 6.0 and UnixWare 7.14, do not support RAID. See http://www.ibm.com/servers/eserver/serverproven/compat/us/. Chapter 1. Introduction...
Page 20: Server Controls, Leds, And Connectors
CD-eject button: Press this button to release a CD from the CD drive. CD drive activity LED: When this LED is lit, it indicates that the CD drive is in use. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 21: Rear View
Rear view The following illustration shows the LEDs on the rear of the server. Ethernet 1 transmit / receive Ethernet 2 speed LED activity LED Ethernet 2 transmit / receive Ethernet 1 speed LED activity LED Ethernet transmit/receive activity LED: This LED is on each Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network.
Page 22: System-Board Internal Connectors
System-board internal connectors The following illustration shows the internal connectors on the system board. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 23: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the switches and jumpers on the system board. The following illustration identifies the pins on a jumper and shows the location of pin 1. Pin 1 mark Table 2. Switch and jumper settings Component Settings CMOS jumper (JP3)
Page 24: System-Board External Connectors
System-board external connectors The following illustration shows the external connectors on the system board. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 25: System-Board Leds
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Table 3. System-board LEDs Description Error LEDs The associated component has failed. Baseboard management This LED flashes to indicate that the mini-BMC is functioning controller status LED normally.
Page 26: System-Board Option Connectors
The following illustration shows the location of the PCI-X and PCI Express slots on the riser-card assembly option. PCI-X slot 1 64-bit 3.3 V 66/100 MHz PCI Express x8 slot IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 27: Chapter 2. Diagnostics
Diagnostic programs, messages, and error messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic programs are on the IBM Enhanced Diagnostics CD. See “Diagnostic programs, messages, and error codes” on page 38 for more information.
Page 28 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 29 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 30: Error Logs
Clearing the error logs For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To clear the error logs, complete the following steps: 1. Turn on the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 31: Post Error Codes
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 32 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 33 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 34 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 35 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 36 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 37 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 38: Checkout Procedure
“Diagnostic programs, messages, and error codes” on page 38. Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 39 v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Turn off the server and all external devices. b. Check all cables and power cords. c.
Page 40: Troubleshooting Tables
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 41: General Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 42: Intermittent Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 43: Usb Keyboard, Mouse, Or Pointing-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 44 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 45: Memory Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46: Monitor Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48: Optional-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 49: Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50: Serial Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 51: Software Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52: Universal Serial Bus (Usb) Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 53 USB 2 connector USB 1 connector System error LED Locator LED Hard disk drive activity LED Reset button Power-control button Power-on LED 2. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 69. 3.
Page 54: Diagnostic Programs, Messages, And Error Codes
10. Select Save & Exit Setup and follow the prompts. The diagnostic programs start. 11. From the diagnostic programs screen, select the test that you want to run, and follow the instructions on the screen. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 55: Diagnostic Text Messages
When you are diagnosing hard disk drives, select SCSI Fixed Disk Test for the most thorough test. Select Fixed Disk Test for any of the following situations: v You want to run a faster test. v The server contains RAID arrays. v The server contains simple-swap SATA hard disk drives.
Page 56: Viewing The Test Log
CRU or FRU. Take the action that is indicated in the Action column but do not replace a CRU or a FRU. See the description of Warning in “Diagnostic text messages” on page 39 for more information. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 59 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 61 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 62 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 63 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 64: Updating Bios Code
BIOS code for the server through one of the following methods: v Downloading the latest BIOS code from the IBM Web site, creating an update diskette, and using an external USB diskette drive to install the BIOS code.
Page 65 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 67 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 69 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 71 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 73: Solving Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8849 or Type 8491 server,” on page 61 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74: Solving Ethernet Controller Problems
If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 75: Solving Undetermined Problems
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 512 MB (one 512 MB DIMM in DIMM slot 1).
Page 76 Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 77: Chapter 3. Parts Listing, Type 8849 Or Type 8491 Server
Chapter 3. Parts listing, Type 8849 or Type 8491 server The following replaceable components are available for the xSeries 306m Type 8849 and Type 8491 servers. To check for an updated parts listing on the Web, complete the following steps: 1.
Page 78 Do not remove the preinstalled air deflector unless directed to do so in this publication or by IBM Service. See the illustration on page 89 for the location of the air deflector in the server. An air deflector comes in Misc. kit 2 in the following list.
Page 79: Replaceable Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 80 Cable, SATA (hot-swap) (models 1Ax, 20x, 3Ax, 40x, 50x) 25R8853 Cable, operator information panel 39M6266 Cable, IDE, for CD/DVD interposer card 39M6267 Chassis assembly 39M4363 CRU/FRU label 39M6449 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 81: Power Cords
10/100 Ethernet Server adapter (optional) 06P3609 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 82 Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela 24P6858 Korea (Democratic People’s Republic of), Korea (Republic of) 34G0232 Japan 36L8880 Argentina, Paraguay, Uruguay 49P2078 India 49P2110 Brazil IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 83 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela Chapter 3. Parts listing, Type 8849 or Type 8491 server...
Page 84 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 85: Chapter 4. Removing And Replacing Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 86: System Reliability Guidelines
You have replaced a failed fan as soon as possible. v You have kept the preinstalled air deflector in place unless directed to remove it in this publication or by IBM Service. See the illustration on page 89 for the location of the air deflector in the server.
Page 87: Returning A Device Or Component
To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available.
Page 88: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.
Page 89: Installing The Cover
a. Press the release latches on the inside of both front corners of the server. b. Tilt the bezel forward and pull it away from the server. 7. If you are instructed to return the cover and bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 90: Removing An Adapter
3. Remove the server from the rack; then, remove the cover (see “Removing the cover” on page 72). 4. Grasp the riser-card assembly at the rear edge and lift to remove the riser-card assembly. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 91: Installing An Adapter
PCI-X slot and one PCI Express slot. See the ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies and adapters that you can use with the server. v You can install one full-height three-quarter-length adapter in expansion slot 1 and one low-profile half-length adapter in expansion slot 2.
Page 92 Attention: PCI expansion-slot covers must be installed on all vacant slots. This maintains the electronic emissions characteristics of the server and ensures proper cooling of server components. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 93: Hard Disk Drive
6. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package. Avoid touching the components and gold-edge connectors on the adapter. 7. If the adapter is a ServeRAID 8i controller, complete the following steps to install the low-profile expansion-slot bracket on the adapter: a.
Page 94 The server hot-swap models support either two SAS hard disk drives or two SATA hard disk drives. The removal and installation procedures are the same for either type of drive. The illustrations in this procedure show SAS drives. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 95: Installing A Hot-Swap Hard Disk Drive
To remove a hot-swap hard disk drive, complete the following steps. Attention: To avoid damage to the hard disk drive connectors, make sure that the server cover is in place and fully closed whenever you install or remove a hard disk drive.
Page 96: Removing A Memory Module (Dimm)
DIMM Retaining clip 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 97: Installing A Memory Module (Dimm)
DIMMs: v The server supports 512 MB, 1 GB, and 2 GB DIMMs, for a maximum of 8 GB of system memory. See the ServerProven list at http://www.ibm.com/servers/ eserver/serverproven/compat/us/ for a list of memory modules you can use with the server.
Page 98: Replacing A Fan
Disconnect the fan cable from the system board. b. Grasp the top of the fan with your index finger and thumb and lift the fan out of the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 99 8. Position the replacement fan so that the airflow arrow on the side of the fan is pointing toward the rear of the server. Note: Correct airflow is from the front to the rear of the server. Fan bracket cable channel Fan bracket Fan bracket cable slot...
Page 100: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 101 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 102: Removing A Cd Or Dvd Drive
Installing a CD or DVD drive To install the replacement CD or DVD drive, compete the following steps: 1. Follow the instructions that come with the drive to set any jumpers or switches. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 103: Removing The Operator Information Panel Assembly
2. Attach the drive-retention clip to the side of the drive. 3. Slide the drive into the CD/DVD drive bay until the drive clicks into place. 4. Replace the cover (see “Installing the cover” on page 73). 5. Slide the server into the rack. 6.
Page 104: Installing The Operator Information Panel Assembly
Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 105: Installing The Power Supply
To remove the power supply, complete the following steps: Power supply Captive screw Air deflector Rear screw 1. Read the safety information that begins on page vii and “Installation guidelines” on page 69. 2. Disconnect the ac power cord from the connector on the power supply. Disconnect all external cables from the server.
Page 106 15. Connect the other end of the ac power cord into a properly grounded electrical outlet. 16. Press the power-control button. 17. Make sure that the power-on LED on the front of the server is lit. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 107: Removing The Riser-Card Assembly
You can replace the riser-card assembly with one that contains one PCI-X connector and one PCI Express connector. See the ServerProven list at http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies that you can use with the server. Chapter 4. Removing and replacing server components...
Page 108: Removing The Sas/Sata Backplane Or Sata Back Panel
Note: The following illustration shows removing the hot-swap SAS/SATA backplane. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 69. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 109: Installing The Sas/Sata Backplane Or Sata Back Panel
2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. 3. Remove the server from the rack and place it on a flat, non-conductive surface. 4. Pull the hard disk drives out of the server slightly to disengage them from the backplane or back panel.
Page 110 Make sure that the top of each alignment pin has expanded to hold the controller card securely in place. 4. Connect the cable from the SAS/SATA controller to the SAS/SATA backplane. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 111 5. Install the riser-card assembly (see “Installing the riser-card assembly” on page 91). 6. Install the cover (see “Installing the cover” on page 73). 7. Slide the server into the rack. 8. Connect the cables and power cords (see “Completing the installation” in the Installation Guide or User’s Guide for cabling instructions).
Page 112: Removing And Replacing Frus
6. Lift the side of the heat-exchanger assembly that is closer to the middle of the server, slide it toward the middle of the server slightly, and lift the entire IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 113 assembly out of the server. Microprocessor release latch Microprocessor bracket frame 7. Open the microprocessor release latch to the fully-open position. 8. Open the microprocessor bracket frame. Attention: Use the vacuum tool provided with the replacement part to remove the microprocessor. Dropping the microprocessor during removal can damage the contacts.
Page 114: Installing The Microprocessor
“Thermal grease” on page 99 for instructions on replacing the contaminated or missing thermal grease; then, return here and continue with step 4. 4. Make sure that the heat-exchanger assembly release latch is fully opened. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 115: Thermal Grease
Heat-exchanger assembly Release latch Alignment pins Alignment hole 5. With the heat-exchanger assembly at an angle as shown in the illustration, carefully align the heat-exchanger assembly with the microprocessor and the heat exchanger bracket on the system board. Make sure that the alignment pins (the two heat-exchanger nibs that are closer to the microprocessor) protrude through the alignment hole (the opening in the side of the heat exchanger socket) and that the flange of the heat sink rests under the lip of...
Page 116 (0.22 mL) of the grease will remain in the syringe. 6. Install the heat exchanger onto the microprocessor as described in “Installing the microprocessor” on page 98. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 117: Removing The System Board
Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii, “Installation guidelines” on page 69, and “Handling static-sensitive devices” on page 70. 2. Turn off the server, and disconnect all power cords and external cables; then, remove the server cover (see “Removing the cover”...
Page 118: Installing The System Board
CD image. v Update the UUID (see “Updating the UUID” on page 109). v Update the DMI/SMBIOS (see “Updating the DMI/SMBIOS data” on page 109). IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 119: Chapter 5. Configuration Information And Instructions
Configuring the server The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of the server to configure basic hardware features and to simplify the operating-system installation.
Page 120: Using The Configuration/Setup Utility Program
Change interrupt request (IRQ) settings v Enable USB keyboard and mouse support v Resolve configuration conflicts Go to http://www.ibm.com/support/ to check for the latest version of the BIOS code. Starting the Configuration/Setup Utility program To start the Configuration/Setup Utility program, complete the following steps: 1.
Page 121: Using The Sas/Sata Configuration Utility Program (Hot-Swap Sas/Sata Models Only)
Using the SAS/SATA Configuration Utility program (hot-swap SAS/SATA models only) Important: A configuration conflict (error 1801) might occur if the SATA RAID and SAS/SATA RAID are both enabled. If you are enabling SAS/SATA RAID, make sure the SATA RAID Enable option in the Configuration/Setup Utility program is disabled.
Page 122: Using The Adaptec Hostraid Configuration Programs
Use the Array Configuration Utility, in the Adaptec RAID Configuration Utility programs, to add RAID level-0 and level-1 functionality to the integrated SATA controller (simple-swap models). This utility is part of the BIOS code. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 123 SAS/SATA Configuration Utility program (for SAS/SATA HostRAID)” on page 108. For additional information about using the Adaptec RAID Configuration Utility programs, see the documentation on the IBM ServeRAID-8e (Adaptec HostRAID) Support CD. If this CD did not come with the server, you can download it from http://www.ibm.com/support/.
Page 124 Using the SAS/SATA HostRAID feature: The instructions in this section describe how to access the SAS/SATA HostRAID feature (hot-swap models only) from the SAS/SATA Configuration Utility program and perform an initial RAID level-1 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 125: Updating The Uuid
configuration. If you install a RAID adapter in the server, use the method that is described in the instructions that come with the adapter to view or change SAS settings for attached devices. For additional information about how to use the SAS/SATA HostRAID feature, see the documentation on the ServeRAID-8e (Adaptec HostRAID) Support CD.
Page 126 6. To change the serial number, type sn zzzzzzz where zzzzzzz is the serial number; then, press Enter. 7. To change the asset tag, type asset aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa where aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number; then, press Enter. 8. Restart the server. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 127: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...
Page 128: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation systems, optional devices, services, and support. The ® address for IBM xSeries and BladeCenter information is http://www.ibm.com/...
Page 129: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 130: Trademarks
Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 131: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 132: Battery Return Program
United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.
Page 133: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 134: Taiwanese Class A Warning Statement
Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 135 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 136 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 137: Index
14 Serial ATA, configuring 106, 107 viewing 14 using the Adaptec RAID Configuration Utility to error symptoms configure 106 CD-ROM drive, DVD-ROM drive 24 using the SAS/SATA Configuration Utility to general 25 configure 108 © Copyright IBM Corp. 2005...
Page 138 Ethernet transmit/receive activity 5 diagnostic tests, types of 39 hard disk drive activity 4 hot-swap SATA 78 locator 4 installing 77, 78 power-on 4 problems 25 system error 4 removing 77 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 139 LEDs power supply front 4 replacing 88 operator information panel 36 reseating 49 rear 5 power-control system board 36 button 4 locator LED 4 button shield 4 power-cord connector 5 power-on LED 4 problem isolation tables 24 problems memory CD-ROM, DVD-ROM drive 24 installing 81 Ethernet controller 58 removing 80...
Page 140 7 system board internal connectors 6 jumper blocks 7 reseating 49 switches and jumpers 7 system-error LED 4 log 48 temperature 3 test log, viewing 40 IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide...
Page 142 Part Number: 31R1183 Printed in USA (1P) P/N: 31R1183...

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8491

IBM 8849 Service Manual

Safety

Chapter 1. Introduction

Chapter 2. Diagnostics

Chapter 3. Parts Listing, Type 8849 or Type 8491 Server

Chapter 4. Removing and Replacing Server Components

Chapter 5. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Index

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Summary of Contents for IBM 8849

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Table of Contents