IBM 88371RU Maintenance And Troubleshooting Manual page 117

Note: See "System replaceable units" on page 122 to determine which components should be replaced by a field
service technician.
Symptom
The screen is blank.
Only the cursor appears.
The monitor works when you
turn on the server but goes
blank when you start some
application programs.
The screen is wavy, unreadable,
rolling, distorted, or has screen
jitter.
FRU/action
1. Verify that:
v The server power cord is connected to the server and a working electrical
outlet.
v The monitor cables are connected properly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v If the servers are C2T chained together, verify that:
– The C2T chain cables are securely connected to the servers.
– The C2T breakout cable is connected properly.
– A server that is turned on is selected.
Important: In some memory configurations, the 3-3-3 beep code might sound
during POST followed by a blank display screen. If this occurs and the Boot
Fail Count feature in the Start Options of the Configuration/Setup Utility
program is set to Enabled (its default setting), you must restart the server three
times to force the system BIOS to reset the CMOS values to the default
configuration (memory connector or bank of connectors enabled).
If you have installed a Remote Supervisor Adapter II in the server and the
adapter has a video connector, make sure that the video cable is connected to
the Remote Supervisor Adapter II.
2. Make sure that damaged BIOS code is not affecting the video; see "Recovering
the BIOS code" on page 77.
3. If you have verified these items and the screen remains blank, replace:
a. Monitor
b. Video adapter, if installed
c. System board
v See "Undetermined problems" on page 119
1. Verify that:
v The application program is not setting a display mode higher than the
capability of the monitor.
v The primary monitor cable is connected to the C2T device breakout cable.
v You installed the necessary device drivers for the applications.
2. If you have verified these items and the screen remains blank, replace the
monitor.
1. If the monitor self-tests show the monitor is working properly, consider
the location of the monitor. Magnetic fields around other devices (such as
transformers, appliances, fluorescent lights, and other monitors) can cause
screen jitter or wavy, unreadable, rolling, or distorted screen images. If this
happens, turn off the monitor. (Moving a color monitor while it is turned on
might cause screen discoloration.) Then move the device and the monitor at
least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between monitors and diskette drives is at least 76 mm (3 in.).
b. Non-IBM monitor cables might cause unpredictable problems.
c. An enhanced monitor cable with additional shielding is available for the
9521 and 9527 monitors. For information about the enhanced monitor
cable, contact your IBM reseller or IBM marketing representative.
2. Video adapter, if installed.
3. System board.
Chapter 6. Symptom-to-FRU index
107