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Installation Problems
An installation problem is often the result of an improper or incompatible
system configuration. Sometimes, installation problems occur because of
a bad disk or corrupted file. The following section details the most
common installation problems.
SETUP repeatedly requests the same disk.
If the correct disk is in the disk drive, the disk is probably damaged. To
check the disk, exit the installation program and Windows. From the DOS
prompt, type DIR A: If you receive an error message from DOS, the disk
is damaged.
If you are able to see the disk directory, try to copy a file from the disk to
your hard disk. DOS may be unable to copy files from the disk even if it
can read the directory.
If the disk is damaged, contact product support for a replacement.
Direct hangs the system at the beginning of the recognition
process.
Many computer systems provide a feature called shadow RAM to enhance
system performance. If Direct causes the system to hang, turn off the
shadow RAM function of your computer and try again. Refer to your
computer's operations manual for information on disabling shadow RAM.
Some computer systems do not allow you to turn shadow RAM off.
Incompatibilities with these systems are usually not related to shadow
RAM.
System hangs may be related to incompatibilities with memory-resident
applications or device drivers. Use a text editor to comment out any
memory-resident device drivers and applications from your autoexec.bat
and config.sys file not used by Windows, Direct, your scanner, or your
hard drive and reboot your system.
Do not remove a device driver unless you know its function. Hard disks
and video displays often require special device drivers that should not be
removed. Back up driver files and your autoexec.bat, and config.sys files
to guard against potential mistakes.
Installation Problems
Technical Information 45
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