Pitney Bowes SendPro Plus User Manual
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Pitney Bowes SendPro Plus User Manual

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Shipping & Mailing
Franking Machines
SendPro® C,
SendPro®+
PCNs 7H20C, R7H20C, R7H20CM
User Guide
UK English Edition
SV63317-gb Rev. B
13 March 2023

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Summary of Contents for Pitney Bowes SendPro Plus

  • Page 1 Shipping & Mailing Franking Machines SendPro® C, SendPro®+ PCNs 7H20C, R7H20C, R7H20CM User Guide UK English Edition SV63317-gb Rev. B 13 March 2023...
  • Page 2 However, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products. Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is granted by providing this information.

  • Page 3: Table Of Contents

    3 - Scales and Weighing Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold 4 - Accounting What is Accounting Pitney Bowes User Guide March 2023...
  • Page 4 Emailing tracking numbers for shipping labels Use SendPro Online to perform these tasks Sending post by First Class Sending a large First Class envelope Sending an international letter Sending post using Special Delivery rates Pitney Bowes User Guide March 2023...
  • Page 5 Emailing an account report Turning off Auto Receipt prompts 10 - Printing What are print modes Printing a custom or standard graphic Adding a custom text message Printing a Permit (PPI) impression Printing a graphic without printing postage Pitney Bowes User Guide March 2023...
  • Page 6 Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions Uploading system logs 14 - Rate Change Updating postal rates or software 15 - Maintenance Pitney Bowes User Guide March 2023...
  • Page 7 Royal Mail requirements Parts of the SendPro C, SendPro+ Parts of a postal frank Postal Security Device Specifications Material specifications Moving the SendPro C, SendPro+ Important safety notes Contacting Pitney Bowes Third party software Pitney Bowes User Guide March 2023...
  • Page 8 1 - Installation In this section Installing the SendPro C, SendPro+ Installing a scale Installing an external scale Installing the printhead...

  • Page 9: Installation

    Require an ethernet port and power outlet. Take about 15 minutes to set up Wireless Connections Require access to a wireless network and power outlet. Open the box In the box you will find: Pitney Bowes User Guide March 2023...
  • Page 10 1 • Installation Pitney Bowes User Guide March 2023...
  • Page 11 2. Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box. 3. Do not connect your device to a power source yet. Pitney Bowes User Guide March 2023...
  • Page 12 1 • Installation 4. Remove all packing materials from the device. Install the printhead 1. Open the cover to access the ink carriage. 2. Remove the packing tape from the ink carriage. Pitney Bowes User Guide March 2023...
  • Page 13 3. Open the ink carriage guard. 4. Unwrap the printhead and remove the protective strip. 5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves. Important: This step is critical to prevent device damage. Pitney Bowes User Guide March 2023...
  • Page 14 6. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly. Install the ink cartridge 1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge. Pitney Bowes User Guide March 2023...
  • Page 15 1 • Installation 2. Install the ink cartridge and close the guard. 3. Close the cover. Pitney Bowes User Guide March 2023...
  • Page 16 Connect the device to a power source. Tap the power button. Follow the installation instructions on the device 1. Wait for the device to start up. 2. Tap Get Started on the touchscreen and continue the installation steps on the screen. Pitney Bowes User Guide March 2023...

  • Page 17: Installing A Scale

    Install a scale if you did not install one when you installed your device. Your device contains step-by- step installation instructions for compatible scales. 1. Tap Settings. 2. Scroll to the Advanced Device Options section at the bottom of the Settings screen, then tap Scale Installation Guides. Pitney Bowes User Guide March 2023...

  • Page 18: Installing An External Scale

    5. Follow the instructions on the screen. To advance to the next step, swipe the screen to the left. Installing an external scale Use an external scale if you send large packages or parcels. External scales have a larger weight capacity for heavier items. Pitney Bowes User Guide March 2023...
  • Page 19 1 • Installation 1. If you are using the scale that is located on top of the device, remove the scale by lifting it off. Pitney Bowes User Guide March 2023...
  • Page 20 1 • Installation 2. Fix the blanking plate on the device where the scale was located. 3. Tap Settings. 4. Scroll down and tap Scale Installation Guides. Pitney Bowes User Guide March 2023...

  • Page 21: Installing The Printhead

    14. Tap Weight, then tap Scale. 15. Place the mail on the scale. 16. Tap Apply. Installing the printhead You may need to install a new printhead when the existing printhead is producing poor print quality. 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 22 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. 7. Squeeze the two gray tabs on either side of the printhead. Pitney Bowes User Guide March 2023...
  • Page 23 1 • Installation 8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device. 9. Unwrap the new printhead and remove the protective strip. Pitney Bowes User Guide March 2023...
  • Page 24 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly. Pitney Bowes User Guide March 2023...
  • Page 25 12. Install the ink cartridge and close the guard. 13. Close the cover. The ink cartridge moves back to the original position. 14. Tap Done. 15. Print a print test pattern to be sure that your printhead is working properly. Pitney Bowes User Guide March 2023...
  • Page 26 2 - Connectivity In this section Setting up a wired network connection Setting up a wireless (Wi-Fi) network connection Connecting to a hidden Wi-Fi network Forgetting a Wi-Fi network Checking your network connection Finding the MAC address for wired and wireless networks Setting up a Proxy server...

  • Page 27: Connectivity

    2 • Connectivity Setting up a wired network connection Use a network cable to connect your SendPro C, SendPro+ to the Pitney Bowes Data Center. Step 1: Plug in your network cable Plug one end of your network cable to your device and the other end to an internet jack on the wall or a router.
  • Page 28 8. Quickly tap and release the power button to turn the device back on. 9. Tap Settings. 10. Tap Wired (Ethernet). 11. Tap DHCP. 12. Tap Connect. Static IP 1. Tap Settings. 2. Tap Wired. Pitney Bowes User Guide March 2023...

  • Page 29: Setting Up A Wireless (Wi-Fi) Network Connection

    11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 4. 12. Tap Connect. Setting up a wireless (Wi-Fi) network connection You can connect your SendPro C, SendPro+ with a wireless network connection. Pitney Bowes User Guide March 2023...

  • Page 30: Connecting To A Hidden Wi-Fi Network

    Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section to see a list of available networks. Pitney Bowes User Guide March 2023...
  • Page 31 Tap the down arrow in the Security field and select the security method. b. Tap Advanced Options to enter a static IP or set up a proxy. 5. Tap Connect when done. Pitney Bowes User Guide March 2023...

  • Page 32: Forgetting A Wi-Fi Network

    Forget a Wi-Fi network if: You do not want your device to automatically connect to that network or You need to resolve a wireless network issue. 1. Tap Settings. 2. Tap Wi-Fi in the Device & Network section. Pitney Bowes User Guide March 2023...
  • Page 33 3. Tap the network you want to forget. Note that you can only forget a network to which you have previously connected. The network details appear. 4. Tap Forget to forget the network connection. Pitney Bowes User Guide March 2023...

  • Page 34: Checking Your Network Connection

    The MAC address is the network identifier for the device. IT uses it to allow the device onto the network. Your device contains two MAC addresses: One for wireless connections and one for wired connections. Locating the MAC address for wireless connections 1. Tap Settings. 2. Tap Wi-Fi. Pitney Bowes User Guide March 2023...
  • Page 35 2 • Connectivity 3. The MAC address appears above the list of wireless networks. Locating the MAC address for wired connections 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 36 2. Tap Wired (Ethernet). The MAC address is present at the top of the screen. If the MAC address does not appear, try these steps: 1. Tap Settings. 2. Scroll down to the Advanced Device Options section and tap About This Device. Pitney Bowes User Guide March 2023...

  • Page 37: Setting Up A Proxy Server

    Choose the connection type Choose how you connect your device to set up a Proxy server: Setting up a Proxy server using a Wi-Fi network connection Setting up a Proxy server using a wired network connection Pitney Bowes User Guide March 2023...
  • Page 38 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide March 2023...
  • Page 39 Enter the Proxy username in the Proxy Username field. This may be case sensitive for some proxy servers. b. Enter the Proxy password in the Proxy Password field. This is case sensitive for proxy servers. Pitney Bowes User Guide March 2023...
  • Page 40 3 - Scales and Weighing In this section Using the scale when printing postage Entering the weight manually when printing postage Zeroing the scale Using Scale Stabilization Using Differential Weighing Editing the Differential Weighing threshold...

  • Page 41: Scales And Weighing

    11. Insert the envelope into the device. The device prints the postage. Entering the weight manually when printing postage Enter the weight of a mailpiece when you know its weight and are not using the scale. Pitney Bowes User Guide March 2023...

  • Page 42: Zeroing The Scale

    Start to feed the envelopes. Zeroing the scale Zero the scale to set the weight to zero. Make sure there is nothing on the scale when you zero it. Pitney Bowes User Guide March 2023...

  • Page 43: Using Scale Stabilization

    If your device is close to an air conditioning unit, fan, draughts or is not on a stable surface, use Scale Stabilization to help prevent weighing issues and provide more accurate readings. 1. Tap Settings. 2. Scroll down to the Advanced device Options section. Pitney Bowes User Guide March 2023...

  • Page 44: Using Differential Weighing

    5. Tap the back arrow to return to the Home screen. Using Differential Weighing You can use Differential Weighing to process mixed weight mail more efficiently. Your device calculates the correct weight and price as you remove each mailpiece from the scale. Pitney Bowes User Guide March 2023...
  • Page 45 3 • Scales and Weighing 1. Tap Envelope Printing on the Home screen. 2. Tap Weight. 3. Tap Differential. 4. Tap Apply. 5. Place all the mail on the scale. 6. Tap Class. Pitney Bowes User Guide March 2023...

  • Page 46: Editing The Differential Weighing Threshold

    To edit the minimum weight each mailpiece must weigh while using Differential Weighing, you can set the Differential Weighing Threshold. You can set the threshold weight in multiples of 1 gram up to 250 grams. 1. Tap Envelope Printing on the Home screen. 2. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 47 3 • Scales and Weighing 3. Tap Differential Weighing. 4. Select the desired weight from the Threshold menu. 5. Tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...
  • Page 48 4 - Accounting In this section What is Accounting Adding an account Turning account passwords on or off for printing postage Selecting an account Editing an account Making an account inactive Deleting an account...

  • Page 49: Accounting

    (the sub account or sub sub account). Account hierarchy examples Top level account Engineering Account with sub accounts Engineering; Sub account - Software; Engineering; Sub account - Hardware; Account with sub sub accounts Pitney Bowes User Guide March 2023...

  • Page 50: Adding An Account

    If the keyboard does not pop up, tap the line in the box. 5. Enter a unique code in the Code field to identify each account. Codes can be alphanumeric. Codes help you locate accounts more easily. Pitney Bowes User Guide March 2023...

  • Page 51: Turning Account Passwords On Or Off For Printing Postage

    1. Tap Envelope Printing on the Home screen. 2. Tap Account. 3. Tap the account you wish to use for your mail. Tip: You can then create a preset which you use to quickly select the same settings in the future. Pitney Bowes User Guide March 2023...

  • Page 52: Editing An Account

    If you apply postage to an account, you cannot delete the account. You can only make the account inactive. 1. Tap Manage Accounts. 2. Tap Delete account. The list of available accounts appears. 3. Tap the account you want to delete. 4. Tap OK. 5. Tap Yes, delete account to confirm. Pitney Bowes User Guide March 2023...
  • Page 53 4 • Accounting 6. Tap OK. 7. Tap the back arrow to return to the Home screen. Pitney Bowes User Guide March 2023...
  • Page 54 5 - Postage Funding In this section Checking the available funds for printing postage Refilling postage funds for printing postage Getting a Royal Mail refund for damaged or incorrectly printed mail Changing the default refill amount for printing postage Setting the low funds warning for printing postage...

  • Page 55: Postage Funding

    1. Tap Envelope Printing on the Home screen. 2. The Postage Balance shows the available funds in your device. Viewing the amount available in your postage account at Pitney Bowes 1. Tap Envelope Printing on the Home screen. 2. Tap Postage Balance.

  • Page 56: Refilling Postage Funds For Printing Postage

    Check that your device is connecting to the internet. For wired network connections, you will see the following connection image in the toolbar: If you have a wireless connection, you will see the following connection image in the toolbar: To refill postage: Pitney Bowes User Guide March 2023...

  • Page 57: Getting A Royal Mail Refund For Damaged Or Incorrectly Printed Mail

    1. Don't post the items. 2. Remove the contents and start again with a new envelope. 3. Send any unused franked envelope (the whole envelope) to: Royal Mail Franking Stone Hill Road Farnworth Bolton BL4 9XX Pitney Bowes User Guide March 2023...

  • Page 58: Changing The Default Refill Amount For Printing Postage

    5. Tap the back key to remove the existing amount. You may need to tap the key multiple times to clear the amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap the back arrow to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 59: Setting The Low Funds Warning For Printing Postage

    4. Tap Low postage threshold. 5. Tap back on the keypad to remove the existing amount. 6. Enter the new amount. 7. Tap Apply. 8. Tap back to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 60: Mailing And Shipping

    6 - Mailing and Shipping In this section Signing in to and out of the Parcel Shipping app Printing a shipping label Printing a shipping label from the Shipping Address Book Tracking a shipment Adding a new sender address for shipping labels Editing the sender address for shipping labels Reprinting a shipping label Getting a refund for a shipping label...

  • Page 61: Signing In To And Out Of The Parcel Shipping App

    1. Tap the user profile icon in the upper right corner of the toolbar to sign out of shipping labels. 2. Select Sign out. Printing a shipping label Print Parcel Shipping labels to get the best pricing for Royal Mail or ParcelForce® parcel services. Pitney Bowes User Guide March 2023...
  • Page 62 6 • Mailing and Shipping 1. Tap Parcel Shipping on the Home screen. 2. Tap Royal Mail and ParcelForce. 3. Add the sender address if required. Use the Address Book or enter it manually. Pitney Bowes User Guide March 2023...
  • Page 63 6 • Mailing and Shipping 4. Select a cost account, if enabled. If this field contains an account, check the account is correct. 5. Tap Continue. Pitney Bowes User Guide March 2023...
  • Page 64 Important: You can set the device to automatically save addresses to the Shipping Address Book. Using a browser on your computer, log in to SendPro Online and tick the box to enable the Always save new recipient address within the Address Book settings. 7. Tap Continue. Pitney Bowes User Guide March 2023...
  • Page 65 Tap Scale, then place the parcel on the scale. Tap Apply, then Continue or b. Manually enter the weight of the parcel if you know the weight. Tap Apply, then Continue. 11. Tap the service you wish to use, in this example, 1st Class. Pitney Bowes User Guide March 2023...
  • Page 66 6 • Mailing and Shipping 12. Tap Extra Services if required. If you are not adding any special services, go to step 15. Pitney Bowes User Guide March 2023...
  • Page 67 6 • Mailing and Shipping 13. Tap the desired extra service. 14. Tap Apply to confirm the extra services. Pitney Bowes User Guide March 2023...
  • Page 68 15. Tap Label Options to add a memo onto the label. Enter further information about your parcel, if prompted. Alternatively, tap Print to print the label. 16. The carrier screen reappears. You can now print another label. Pitney Bowes User Guide March 2023...

  • Page 69: Printing A Shipping Label From The Shipping Address Book

    2. Tap Recipients and select Senders. 3. Tap +. 4. Enter the sender information. 5. Tap Save. Editing the sender address for shipping labels Edit a sender address by editing it in the shipping address book. Pitney Bowes User Guide March 2023...

  • Page 70: Reprinting A Shipping Label

    4. Tap the label to open the details screen. 5. Tap Void Label. 6. Tap the tick box to confirm you accept the terms and conditions. 7. Tap Continue. 8. Press back twice to return to the Parcel Shipping app. Pitney Bowes User Guide March 2023...

  • Page 71: What Are Shipping Cost Accounts

    Add shipping Cost Accounts to record shipping label usage by department. 1. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app. 2. Tap + in the upper left corner of the shipping Cost Accounts screen. Pitney Bowes User Guide March 2023...

  • Page 72: Modifying A Shipping Labels Cost Account

    Modify a shipping cost account to activate or deactivate a cost account, set a default cost account, or modify the description. You cannot delete an existing shipping cost account. 1. Tap SendPro Apps on the Home screen, then tap Shipping Cost Accounts to open the Shipping Cost Accounts app. Pitney Bowes User Guide March 2023...

  • Page 73: Adding A Shipping Labels Preset

    1. Once you print a label it appears in the Recents screen of the Parcel Shipping app. 2. Tap the star on the label you have printed. 3. Enter the name of the preset in the Name Preset field. 4. Tap the green tick. 5. Tap Save. Pitney Bowes User Guide March 2023...

  • Page 74: Setting A Transaction Limit For Shipping Labels

    4. Tap the back arrow to return to the previous screen. Emailing tracking numbers for shipping labels Email a tracking number for each new shipping label automatically. 1. Tap Settings. 2. Tap Automated Emails in Shipping Settings. Pitney Bowes User Guide March 2023...

  • Page 75: Use Sendpro Online To Perform These Tasks

    Managing Users in SendPro Online and on the SendPro C, SendPro+ (requires a multi-user subscription) Inviting Users in SendPro Online and on the SendPro C, SendPro+ (requires a multi-user subscription) Viewing Multi-Locations in SendPro Online and on the SendPro C, SendPro+ (requires a multi- user subscription) Pitney Bowes User Guide March 2023...

  • Page 76: Sending Post By First Class

    Use this process if you need to send mail from the United Kingdom to a different country. 1. Tap Envelope Printing on the Home screen. 2. Tap Account and select an account. 3. Tap Class. Pitney Bowes User Guide March 2023...

  • Page 77: Sending Post Using Special Delivery Rates

    To print Special Delivery rates and view printed tracking numbers, follow the steps in each section below. Printing Special Delivery rates Viewing printed Special Delivery tracking numbers Printing Special Delivery rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. Pitney Bowes User Guide March 2023...
  • Page 78 6 • Mailing and Shipping 3. Tap Start Over. 4. Tap Royal Mail Special Delivery. Pitney Bowes User Guide March 2023...
  • Page 79 5. Tap the desired Special Delivery class and compensation value. 6. Tap the type of Special Delivery service you need. 7. If prompted, tap Apply or alternatively select any required extra fees or services. 8. Tap Apply to confirm. Pitney Bowes User Guide March 2023...
  • Page 80 Manage Accounts app and Inview. 10. Tap Apply or Skip to continue. 11. You return to the Envelope Printing app. A preview of the tracking number appears. You can now frank your mail. Pitney Bowes User Guide March 2023...
  • Page 81 Important: You can only print a custom graphic or a custom text message along with a Special Delivery tracking barcode. Viewing printed Special Delivery tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. Pitney Bowes User Guide March 2023...
  • Page 82 6 • Mailing and Shipping 4. Tap Reports. 5. Tap View & print reports. Pitney Bowes User Guide March 2023...
  • Page 83 7. Tap Next, then set the time period you want the report to provide. 8. Tap View report to view the report information on your device. 9. Alternatively, tap Actions then Email Report to email the report. Pitney Bowes User Guide March 2023...

  • Page 84: Sending Post Using Signed For Rates

    To print Signed For rates and view printed tracking numbers, follow the steps in each section below. Printing Signed For rates Viewing printed Signed For tracking numbers Printing Signed For rates 1. Tap Envelope Printing on the Home screen. 2. Tap Class. 3. Tap Start Over. Pitney Bowes User Guide March 2023...
  • Page 85 6 • Mailing and Shipping 4. Tap Royal Mail 1st Class or Royal Mail 2nd Class. 5. Tap RM Signed For. Pitney Bowes User Guide March 2023...
  • Page 86 7. Tap Apply. 8. You can enter a reference of the mailpiece, if desired. For example, you can add a recipients postcode as the reference which you can view within the Manage Accounts app and Inview. Pitney Bowes User Guide March 2023...
  • Page 87 10. Tap Yes if you want to print a receipt as each mailpiece prints. You can turn receipt prompts off, if desired. Important: You can only print a custom graphic or a custom text message along with a Signed For tracking barcode. Pitney Bowes User Guide March 2023...
  • Page 88 6 • Mailing and Shipping Viewing printed Signed For tracking numbers 1. Tap SendPro Apps on the Home screen. 2. Tap Manage Accounts. 3. If necessary, tap Got It at the No Sync Required prompt. 4. Tap Reports. Pitney Bowes User Guide March 2023...
  • Page 89 5. Tap View & print reports. 6. Tap the UK Trackable Products report. You may need to scroll to locate this report. 7. Tap Next, then set the time period you want the report to provide. Pitney Bowes User Guide March 2023...

  • Page 90: Viewing And Exporting Special Delivery And Signed For Tracking Numbers In Inview

    Important: You must sync the transaction data from your device before you view and export the report within Inview. Syncing the transaction data Viewing and exporting reports in Inview Syncing the transaction data 1. Tap Settings. Pitney Bowes User Guide March 2023...
  • Page 91 Viewing and exporting reports in Inview Sign in to the Pitney Bowes Your Account online portal. 2. Scroll down to Inview Total Meter Reporting, then click Launch. Alternatively, from the Your Products drop-down in the top navigation bar, select Inview Analytics.
  • Page 92 6 • Mailing and Shipping 5. Click UK Trackable Products from the Choose Report drop-down. 6. Select the dates you want your report to show in the Choose Time Period calendars. Pitney Bowes User Guide March 2023...
  • Page 93 6 • Mailing and Shipping 7. Click Run. You can now view the report. 8. To export the report, click Export to and click CSV, Excel or PDF. 9. Click OK to include the report criteria. Pitney Bowes User Guide March 2023...

  • Page 94: Address Management

    7 - Address Management In this section Using the Shipping Address Book Adding new addresses to the Shipping Address Book Searching addresses in the Shipping Address Book Editing addresses in the Address Book Deleting addresses from the Address Book...

  • Page 95: Using The Shipping Address Book

    3. Tap Sort by to sort the Shipping Address Book, then select how you wish to sort (name, company, city,etc.). You can print a Parcel Shipping label once you find an address. Select the address, then tap Print shipping label. Pitney Bowes User Guide March 2023...

  • Page 96: Editing Addresses In The Address Book

    4. Make your changes to the address information, then tap Update. Deleting addresses from the Address Book You can delete addresses from the Shipping Address Book if you no longer use them. You cannot restore an address if you delete it. Pitney Bowes User Guide March 2023...
  • Page 97 1. To open the Shipping Address Book: Tap SendPro Apps on the Home screen, then tap Shipping Address Book. 2. Select the address you want to delete. 3. Tap Delete. 4. Tap Delete to confirm. Pitney Bowes User Guide March 2023...
  • Page 98 8 - Sealing In this section Filling the moistener tank Sealing envelopes when you print postage Sealing envelopes without printing postage Avoiding envelope sealing issues...

  • Page 99: Sealing

    3. If the tank is empty, allow 30 minutes for the moistener brush and wick to get completely wet. Sealing envelopes when you print postage You can seal envelopes and print postage at the same time with your SendPro C, SendPro+. Pitney Bowes User Guide March 2023...
  • Page 100 2. Slide the envelope flap under the edge of the feed deck so the moistener can wet the flap. 3. Tap Envelope Printing on the Home screen. 4. Tap Account, then select an account. Pitney Bowes User Guide March 2023...

  • Page 101: Sealing Envelopes Without Printing Postage

    Use Seal Only mode to seal envelopes without printing anything. 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. You may need to swipe up on the screen to see this option. 3. Select Seal Only. 4. Tap Apply. Pitney Bowes User Guide March 2023...

  • Page 102: Avoiding Envelope Sealing Issues

    6. Insert the envelope into the device. The device seals the envelope. Avoiding envelope sealing issues Prevent sealing issues by: Having enough sealant in the moistener tank. Placing the envelope correctly on the feed deck. Maintaining the wick or brush in the moistener. Pitney Bowes User Guide March 2023...
  • Page 103 2. Slide the envelope flap under the edge of the feed deck when inserting an envelope. Otherwise, the moistener cannot wet the flap. 3. If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick. Pitney Bowes User Guide March 2023...
  • Page 104 9 - History and Reports In this section Viewing and printing a postage refill receipt for Envelope Printing Viewing the total spent on printing postage Printing a Register report Running postage printing account reports Setting the report period for an account Setting the account report preferences Emailing an account report Turning off Auto Receipt prompts...

  • Page 105: History And Reports

    Total Pieces: The total number of mailpieces run over the lifetime of the device. Control Sum: The control sum is the total of the amount used and unused. Batch Count: The current Batch Count. Batch Value: The current Batch Total. Pitney Bowes User Guide March 2023...

  • Page 106: Running Postage Printing Account Reports

    Setting the report period for an account Set the reporting period of an account report by setting its start and end dates. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Report period. Pitney Bowes User Guide March 2023...

  • Page 107: Setting The Account Report Preferences

    You can also choose how you want to identify accounts: by Name or by Code. 1. Tap Manage Accounts on the Home screen. 2. Tap Reports. 3. Tap Preferences. 4. Tap to select how you want to identify accounts: by Name or by Code. Pitney Bowes User Guide March 2023...

  • Page 108: Emailing An Account Report

    2. Tap Got It at the No Sync Required prompt. 3. Tap Reports. 4. Tap View & print reports. 5. Tap the report to select it. 6. Tap Next. 7. Tap Actions. 8. Tap Email Report. Pitney Bowes User Guide March 2023...

  • Page 109: Turning Off Auto Receipt Prompts

    1. Tap Settings from the Home screen. 2. Tap Tracking Services. 3. Tap Prompt me to print tracking receipts to toggle between On and Off. 4. Press Home to return to the Home screen. Pitney Bowes User Guide March 2023...
  • Page 110 10 - Printing In this section What are print modes Printing a custom or standard graphic Adding a custom text message Printing a Permit (PPI) impression Printing a graphic without printing postage Printing only the date and time Printing a test pattern...

  • Page 111: 10 • Printing

    Uploading Custom graphics You can upload a graphic via Your Account. Sign in to the Pitney Bowes Your Account online portal. Downloading Custom Graphics Tap SendPro Apps on the Home screen, then tap Rates and Updates. Your graphic downloads will then be available for printing.
  • Page 112 Your device has a set of standard graphic images that you can add when you print postage. Printing a custom or standard graphic 1. Tap Envelope Printing on the Home screen. 2. Tap Account, then select an account. Pitney Bowes User Guide March 2023...
  • Page 113 5. Place the envelope on the scale. You must do this before the next step or else the Apply button remains inactive. 6. Tap Class then select the class of mail you want. 7. Tap Graphic. Pitney Bowes User Guide March 2023...

  • Page 114: Adding A Custom Text Message

    You must add your Permit ID to your device before printing a PPI impression. Once you add the Permit ID you do not have to add it again. Adding a Permit ID Printing a PPI impression Pitney Bowes User Guide March 2023...
  • Page 115 Adding a Permit ID 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Permit Mode. 4. Tap Apply. 5. Tap Graphic. 6. Select the desired permit. 7. Confirm with Apply. Pitney Bowes User Guide March 2023...
  • Page 116 10 • Printing 8. Tap Set it now. 9. Tap the box to enter your Permit ID. Pitney Bowes User Guide March 2023...
  • Page 117 Start to feed the envelopes. Printing a PPI impression 1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Permit Mode. 4. Tap Apply. 5. Tap Graphic. Pitney Bowes User Guide March 2023...

  • Page 118: Printing A Graphic Without Printing Postage

    1. Tap Envelope Printing on the Home screen. 2. Tap Print Mode. 3. Select Graphic Only. 4. Tap Apply. 5. Tap Graphic. 6. Select your graphic. 7. Confirm with Apply. 8. Print the graphic on the envelope or tape. Pitney Bowes User Guide March 2023...

  • Page 119: Printing Only The Date And Time

    Print a test pattern to see if the printhead is working properly or if you have enough ink in the cartridge. 1. Tap Settings. 2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Print Test Pattern. 4. Insert the envelope into the device when the message "Print a Test Pattern?" appears. Pitney Bowes User Guide March 2023...
  • Page 120 If this new pattern still has broken or missing lines, you may need to replace the ink cartridge or clean or replace the printhead. If you see no improvement in print quality, do not repeat the cleaning, as cleaning the print nozzles consumes ink. Good Test Pattern Bad Test Pattern Pitney Bowes User Guide March 2023...

  • Page 121: Feeding And Jamming

    11 - Feeding and Jamming In this section Preventing envelope feeding problems...

  • Page 122: Preventing Envelope Feeding Problems

    3. You hear the motor continue to run for about 5 seconds once it prints postage on the envelope. Pitney Bowes User Guide March 2023...
  • Page 123 Using a can of non-flammable compressed air, blow on the feed deck on the left side and work toward the transport deck on the right side of the device. Make sure to remove all the dust and debris. Pitney Bowes User Guide...

  • Page 124: 12 - Ink

    12 - Ink In this section Checking the ink level Ordering ink cartridges Replacing the ink cartridge...

  • Page 125: Checking The Ink Level

    Use postal approved ink cartridges. Non-postal approved ink cartridges can damage your device. If you use the AutoInk program, you will receive an ink cartridge automatically when the low ink warning appears. To enroll in the in the AutoInk program, please contact Pitney Bowes. Pitney Bowes...

  • Page 126: Replacing The Ink Cartridge

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Ink. 4. Lift the top cover. The ink cartridge moves to the front position. 5. Remove the ink cartridge, as shown on the label next to the cartridge holder. Pitney Bowes User Guide March 2023...
  • Page 127 6. Insert the new ink cartridge, then close the ink cartridge guard. 7. Close the top cover. 8. The cartridge repositions itself and the Envelope Printer Maintenance screen appears. 9. Print a test pattern to ensure that your ink cartridge installs properly. Pitney Bowes User Guide March 2023...
  • Page 128 13 - Settings In this section What are presets Adding presets Selecting a preset Renaming a Preset Setting the default preset reset timer Deleting a Preset Advancing the date Adjusting display brightness Using the Toolbar Adjusting the scale location code Clearing or resetting the number of mailpieces sent Creating or disabling the security PIN Uploading postage transactions...

  • Page 129: 13 • Settings

    Tap Start Over. d. Select the desired class and any additional services you may require. Tap Apply to continue. e. Tap Graphic to save a logo (Envelope Message) then select the logo you want. Pitney Bowes User Guide March 2023...
  • Page 130 Important: You must modify something in the Envelope Printing screen for the Preset star to appear. 2. Tap Save New Preset to save it. If you wish to save it and replace the default setting, tap Replace Default Preset. Pitney Bowes User Guide March 2023...

  • Page 131: Selecting A Preset

    Renaming a Preset Rename a preset when you change settings such as an account name or class. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to rename. Pitney Bowes User Guide March 2023...
  • Page 132 13 • Settings 4. Tap Options. 5. Tap Rename Preset. 6. Enter the new preset name. Tap Enter to confirm. 7. Tap Cancel to return to the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 133: Setting The Default Preset Reset Timer

    Delete a preset when you no longer use this group of settings on your device. 1. Tap Envelope Printing on the Home screen. 2. Tap Preset. 3. Tap the preset you want to delete. Pitney Bowes User Guide March 2023...

  • Page 134: Advancing The Date

    Your device automatically advances the printed date on the device stamp (as well as its internally held date) when the device time reaches 5:00 PM. You cannot change this time. Adjusting display brightness Set the brightness of the display to suit your work space. Pitney Bowes User Guide March 2023...

  • Page 135: Using The Toolbar

    5. Profile - Lock your device when you have enabled the security PIN. 6. Settings - View or change your device and app settings. This includes changing the screen brightness, setting sound levels, and viewing wireless or wired connection information. Pitney Bowes User Guide March 2023...

  • Page 136: Adjusting The Scale Location Code

    When you move your device to a new address in a different region or install a new scale, you need to check the location code is correct. 1. Tap Settings. 2. Tap Location & Time Zone. 3. Check the location code is correct. 4. Tap Apply to confirm. Pitney Bowes User Guide March 2023...

  • Page 137: Clearing Or Resetting The Number Of Mailpieces Sent

    Change or disable the security PIN 1. Tap Settings. 2. Tap Security PIN in the Device & Network section. 3. Tap Change PIN or Turn OFF Security PIN. 4. Enter the current security PIN for either option. Pitney Bowes User Guide March 2023...

  • Page 138: Uploading Postage Transactions

    Uploading postage transactions Automatic upload of your postage transactions Your device automatically uploads your postage transactions to the Pitney Bowes Data Center. This occurs at least once during the day and once after hours. If you lock your device or turn it off for any extended period, it automatically uploads your transactions when you turn it on again.

  • Page 139: Uploading System Logs

    Uploading system logs Your device creates system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings. 1. Tap Settings.
  • Page 140 13 • Settings 6. The message "Sending Log Files" appears. Once the upload is complete, the message "Upload Complete" displays. 7. Tap Got It to return to the Home screen. Pitney Bowes User Guide March 2023...

  • Page 141: 14 - Rate Change

    14 - Rate Change In this section Updating postal rates or software...

  • Page 142: Updating Postal Rates Or Software

    Even though your device checks for updates automatically, you can check for rate and software updates at any time. 1. Tap SendPro Apps, then tap Rates and Updates. 2. If new rates are available, your device downloads and installs the updates. Pitney Bowes User Guide March 2023...
  • Page 143 14 • Rate Change 3. Once the download and install process completes, the message "Updates successful" appears. Pitney Bowes User Guide March 2023...

  • Page 144: 15 - Maintenance

    15 - Maintenance In this section Cleaning the printhead Cleaning the moistener brush and wick assembly Ordering supplies...

  • Page 145: Cleaning The Printhead

    2. Scroll down and tap Envelope Printer Maintenance. 3. Tap Install Printhead. 4. Lift the cover. The ink cartridge moves to the front position. 5. Flip the ink cartridge cover open. 6. Remove the ink cartridge. Pitney Bowes User Guide March 2023...
  • Page 146 8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device. 9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab. Pitney Bowes User Guide March 2023...
  • Page 147 Warning: If you do not seat the printhead correctly it can damage the device. 11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly. Pitney Bowes User Guide March 2023...

  • Page 148: Cleaning The Moistener Brush And Wick Assembly

    16. If the test pattern looks good, tap Done. Cleaning the moistener brush and wick assembly Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly. Pitney Bowes User Guide March 2023...
  • Page 149 15 • Maintenance 1. Unscrew the plastic thumbscrew under the moistener base. 2. Lift the moistener brush assembly off the top of the moistener base. Pitney Bowes User Guide March 2023...
  • Page 150 15 • Maintenance 3. Turn the assembly over and slide the moistener brush out of the holder. 4. Locate the wick on the moistener base. Pitney Bowes User Guide March 2023...
  • Page 151 15 • Maintenance 5. Remove the metal grate and wick from the moistener base. 6. Clean the brush and wick with water and rinse thoroughly. Pitney Bowes User Guide March 2023...
  • Page 152 7. Place the wick back in the metal grate and replace the grate in the moistener base. 8. Slide the moistener brush back into the holder. 9. Replace the moistener brush assembly on top of the moistener base and secure with the plastic thumbscrew. Pitney Bowes User Guide March 2023...

  • Page 153: Ordering Supplies

    15 • Maintenance Ordering supplies Visit our supplies website to order supplies for your device. Pitney Bowes User Guide March 2023...
  • Page 154 Navigating the Envelope Printing app Connections on the back Royal Mail requirements Parts of the SendPro C, SendPro+ Parts of a postal frank Postal Security Device Specifications Material specifications Moving the SendPro C, SendPro+ Important safety notes Contacting Pitney Bowes Third party software...

  • Page 155: Finding The Product Code Number (Pcn) And Serial Number

    To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on the rear of the device or under the display cover. The serial number appears as zeros here for security reasons. Pitney Bowes User Guide March 2023...

  • Page 156: Navigating The Home Screen

    The Envelope Printing app is the starting point for printing postage on an envelope or tape. It also allows you to change what you print. Tap Envelope Printing to open the Envelope Printing app. Pitney Bowes User Guide March 2023...

  • Page 157: Connections On The Back

    8. Preset - Tap Preset to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic. Connections on the back Familiarize yourself with the ports on the back of your device. Pitney Bowes User Guide March 2023...

  • Page 158: Royal Mail Requirements

    Postal printing ink and the tape sheets for putting postage on larger items must conform to postal specifications. For best performance, obtain ink cartridges and tape sheets directly from your device supplier. Parts of the SendPro C, SendPro+ Familiarize yourself with the parts of your SendPro C, SendPro+. Pitney Bowes User Guide March 2023...

  • Page 159: Parts Of A Postal Frank

    7. Semi-automatic feeder - Feeds and seals envelopes. Also feeds postcards and tape strips. 8. Optional thermal label printer - Prints shipping labels without using ink. Parts of a postal frank The postal frank impression contains components that identify the mailer and the type of mail. Pitney Bowes User Guide March 2023...

  • Page 160: Postal Security Device

    Royal Mail to perform physical inspections, thereby making your device easier and more convenient for you to use. Specifications Review the specifications of your SendPro C, SendPro+ including the throughput, ink cartridge yield and other component details. Power requirements 100-240 VAC, 50/60 Hz, 1.0 A Pitney Bowes User Guide March 2023...
  • Page 161 419 mm L x 394 mm W x 286 mm H Weight 8 kg Throughput (Letters Per Minute) Up to 65 letters per minute Actual throughput varies, depending on the material used, device condition, use of moistener, etc. Pitney Bowes User Guide March 2023...
  • Page 162 2. USB port, type B host - Service personnel use only. 3. RJ45 - Use for a wired network connection. Display 7-inch tablet (169 pixels/inch) Print Resolution 300 H x 600 V dpi Print Image Area 25.4 mm x 180 mm Pitney Bowes User Guide March 2023...

  • Page 163: Material Specifications

    Envelope Thickness Minimum: 0.20 mm Maximum: 8 mm Stack Height for Mail 76.2 mm – This is the height of the inner edge of the side guide Envelope Weight Minimum: 1 g Maximum: 450 g Pitney Bowes User Guide March 2023...
  • Page 164 For envelopes with a flap length from 25-60 mm, the minimum flap angle is 18 degrees. For envelopes with a flap length greater than 60 mm to the maximum flap length for the particular model, the minimum flap angle is 21 degrees. Pitney Bowes User Guide March 2023...

  • Page 165: Moving The Sendpro C, Sendpro

    7. Once in the new location, re-install all USB cables and peripherals. 8. Plug the power cord into the device and power outlet. 9. Re-install the ink cartridge. 10. Re-install the moistener assembly. Important safety notes Visit pitneybowes.com/uk/support for the latest product documentation. Pitney Bowes User Guide March 2023...
  • Page 166 Please read all instructions before you attempt to operate the system. Save these instructions for future use. Use only Pitney Bowes approved supplies, in particular aerosol dusters. Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive-like condition that could result in personal injury and / or property damage.

  • Page 167: Contacting Pitney Bowes

    This product contains a lithium ion battery. The battery must be recycled or disposed of properly. If you are leasing this product, you must return it to Pitney Bowes. Alternatively, contact your local waste disposal or recycle facility for instructions on how to dispose of it properly.

  • Page 168: Third Party Software

    16 • Product Information Third party software Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under permission from PBI’s licensors. Any special terms and conditions that apply to such software are provided below: This product contains the following software: Okhttp3 which is licensed under the Apache License, Version number 2.0.
  • Page 169 Linux kernel under the terms of the GPL, without charge except for the cost of the media, shipping, and handling, upon written request to PBI. Such requests should be sent by e-mail to iptl@pb.com. Pitney Bowes User Guide March 2023...
  • Page 170 This product contains Paho.mqtt.java, which is licensed under the Eclipse Public License - v 2.0 and the Eclipse Distribution License - v 1.0. The licenses can be downloaded from https://www.eclipse.org/legal/epl-2.0/ and https://www.eclipse.org/org/documents/edl-v10.php, respectively. The modified source code can be downloaded from: https://github.com/PitneyBowes. Pitney Bowes User Guide March 2023...
  • Page 171 3001 Summer Street Stamford, Connecticut 06926 www.pitneybowes.com PB Form SV63317-gb Rev. B © Pitney Bowes Limited, 2023 We have made every reasonable effort to assure the accuracy and usefulness of this guide, however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

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