Problems Administering Contribute - MACROMEDIA CONTRIBUTE 3 - USING AND ADMINISTERING CONTRIBUTE Use Manual

Problems administering Contribute

The following sections describe problems you may encounter when administering Contribute:
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"The Administer Websites menu is deactivated" on page 226
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"You forgot the administrator role password" on page 226
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"Contribute freezes when sending a connection key" on page 227
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"A web page is inadvertently deleted" on page 227
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"Users don't see enough rollback copies of pages" on page 228
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"Improving application performance by disabling websites" on page 228
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"You need to remove a single user from a role" on page 229
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"You need to override a file checkout" on page 229
The Administer Websites menu is deactivated
If the Administer Websites menu is deactivated, ensure that Contribute is working online by
selecting File > Work Offline (Windows) or Contribute > Work Offline (Macintosh).
If websites within the Administer Websites pop-up menu are deactivated, they might be disabled.
For more information, see
You forgot the administrator role password
If you forget the password assigned to the Contribute administrator role, you can reset the
password by deleting the shared settings file from the website and creating a new shared
settings file.
Note: If you delete the shared settings file, all the roles you have previously created are lost; you must
set up those permissions again.
To delete the shared settings file:
Connect to the server, either by mounting it on your desktop or by logging in to it (using an
1.
FTP client, telnet, SSH, or similar software).
Note: You can't perform this procedure from within a web browser.
On the server, open the root folder of your Contribute website, and then open the _mm folder
2.
that's inside the root folder.
A typical Windows directory path for the _mm folder might be:
\\myServer\wwwroot\mySite\_mm
A typical UNIX directory path for the _mm folder might be:
/<path_to_the_web_server_doc_root/mySite/_mm/
The shared settings file is an XML file (labeled contribute.xml) in the _mm folder.
Delete the shared settings file.
3.
226 Chapter 14: Troubleshooting
"Enabling a website connection" on page 196.