Problems Starting Contribute - MACROMEDIA CONTRIBUTE 3 - USING AND ADMINISTERING CONTRIBUTE Use Manual

Problems starting Contribute

The following sections describe problems you might encounter when starting Contribute:
•
"Startup is slow or the application appears to freeze" on page 218
•
"The Connection Failure dialog box appears when Contribute is connected to the network"
on page 218
•
"Contribute doesn't detect that it is disconnected from the network" on page 218
•
"The Dial-up dialog box appears when Contribute is connected to the network" on page 219
•
"Contribute reports that the user is not in a valid role" on page 219
Startup is slow or the application appears to freeze
When you start Contribute, it opens a connection to each website defined in the My Connections
dialog box. If you have many Contribute websites defined, the application may be slow and
unresponsive at first. To alleviate this problem, consider disabling websites that you don't update
on a frequent basis. You can easily enable websites when you need to update them.
For more information, see the following sections:
•
"Disabling website connections" on page 194
•
"Enabling a website connection" on page 196
•
"Improving application performance by disabling websites" on page 228
The Connection Failure dialog box appears when Contribute is connected to
the network
Occasionally, the Connection Failure dialog box appears even though you have an active network
connection. This sometimes occurs when Contribute is installed on a computer with other
applications that regularly access the network.
Click OK to close the Connection Failure dialog box. If the Connection Failure dialog box
continues to appear, verify that your computer is indeed connected to the network, or, if you are
using a dial-up connection, that you have successfully established a dial-up connection.
Contribute doesn't detect that it is disconnected from the network
In some instances, Contribute may be unaware that the network connection is either
disconnected or otherwise unavailable. If this occurs, Contribute attempts to connect to the first
of your website connections. If it fails and there are more websites to connect to, Contribute
displays a dialog box that asks whether you want to continue trying to connect to your remaining
websites. If you click Yes, Contribute displays the same dialog for each website (provided you
click Yes each time). If you click No, Contribute disables the remaining websites.
Even if you click Yes, Contribute disables the website if it is unable to connect to it. When this
occurs, Contribute does not display the Working Offline page, but instead lists each website as
disabled. If you want to work offline, select File > Work Offline (Windows) or Contribute >
Work Offline (Macintosh). If you want to connect to your websites, verify that your computer is
connected to the network and that the network is operational.
218 Chapter 14: Troubleshooting