Troubleshooting - Panasonic KV-SS905C Operating Instructions Manual

Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the scanner status with the User
Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The front door cannot be
opened.
The LED does not light when
the power switch is turned
ON.
The computer does
recognize the scanner.
SCSI
connection
USB
connection
Scan speed is slow at USB
connection.
The document has been
loaded on the hopper tray.
But the scanner does not
start scanning.
Possible Cause
The screw is not loosened.
The power cord is not plugged in.
Problem with power supply.
The scanner is not connected to the
computer correctly.
not
The scanner is not registered
correctly.
The computer cannot recognize the
SCSI card.
The same ID number is used for the
scanner and the other device.
The scanner was turned on after the
computer was turned on.
The USB interface of the computer is
not installed correctly.
The scanner is connected via USB
hub.
The cable without High-Seed logo is
used.
The scanner is connected with USB
1.1.
The document is not loaded
properly.
The sensor cannot
document as the edge of the document
is curled.
Open the pre-imprinter door and
loosen the screw. (Refer to the
Installation Manual on page 19.)
Insert the power plug firmly.
Disconnect the scanner from the
electric outlet and call for service.
Connect the cables correctly.
Uninstall
computer.
Register the scanner hardware again.
(Refer to the Installation Manual on
pages 25 and 26.)
Check your computer whether the
SCSI card is installed correctly using
the device manager's property. Refer
to the Installation Manual on page 24.
Use the different SCSI ID numbers for
each devices. (See
Turn the computer OFF. Turn the
scanner ON, and then turn the
computer ON again.
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager's
property.
Do not connect via USB hub.
Use the cable with High-Speed logo.
Connect with USB 2.0.
Load the document correctly.
(See pages
detect the
Flatten the document and load it again.
Remedy
the scanner from
page 12.)
28–31.)
the
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