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Troubleshooting I
If a problem occurs while the scanner is being used, check the following items and check the scanner status
in User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
"The LED (Green) does not light
when the unit's power is turned
ON."
The computer does not recognize
the scanner. The scanner is not
functioning correctly.
Scan speed is slow.
The document has been loaded
on the feed tray, but the scanner
does not start scanning.
Possible Cause
The power cord is not plugged in.
The scanner is not connected to
the computer correctly.
The software is not installed
correctly.
The scanner is connected via USB
hub.
There is a problem with the USB
cable.
The unit's power was turned OFF
because no operation was
performed for a certain period of
time.
The scanner is connected over a
USB 1.1 connection.
The document is not loaded
properly.
The sensor cannot detect the
document as the edge of the
document is curled.
https://bizpartner.panasonic.net/eu/
Remedy
Insert the power plug firmly.
Connect the USB cable correctly.
Uninstall the software from the
computer, and then install the
software again.
Do not connect via USB hub
Make sure to use the included
USB cable.
Press the power button to turn ON
the unit's power.
Connect over USB 2.0 / USB 3.0.
Load the document correctly.
Flatten the document and load it
again.
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Troubleshooting
